Fields Motorcars

Another first rate experience at Fields Mercedes Had an issue with the sound system in my 2014 350ML. Called my go-to service writer, Justine Callahan, as soon as they opened and within 20 minutes I Had an issue with the sound system in my 2014 350ML. Called my go-to service writer, Justine Callahan, as soon as they opened and within 20 minutes I was at the dealership and paperwork completed. He called me later in the day to tell me they had fixed the sound system following a recently updated directive from the factory. I was concerned that a replacement sound system would eliminate all my uploaded music (which, by the way, is a flaw in MB's engineering as they have yet to figure out how to upload then download music from a trade-in to a new car. It's a good thing I love my Bluetek ML as I plan on driving it until one of us drops). I could not be more happy with ongoing quality service I receive from the dealership and also very much appreciate the complementary car wash I take advantage of a couple of times a month. Great dealership and great service department. More

Great experience I was impressed with the courtesy and professional contact I had on my initial visit to Fields Motorcar as I was greated br Jeff Pecard. He was atten I was impressed with the courtesy and professional contact I had on my initial visit to Fields Motorcar as I was greated br Jeff Pecard. He was attentive and saw that I my issue was resolved. More

Customer Service Great customer service. I drove to dealership and stated I needed unscheduled service on my 2014 GLK I was taken care of with # 1 customer service Great customer service. I drove to dealership and stated I needed unscheduled service on my 2014 GLK I was taken care of with # 1 customer service More

Service Justin kept me up to date. Repairs done but mechanic had to be called back to put cover over battery that was not put back. Car cleaned. Justin kept me up to date. Repairs done but mechanic had to be called back to put cover over battery that was not put back. Car cleaned. More

Tire Rotation Went in for a. Tire rotation . Service was excellent. Washed and detailed car as well. Will be back for 20k service in about four to five months Went in for a. Tire rotation . Service was excellent. Washed and detailed car as well. Will be back for 20k service in about four to five months . More

Poor service. Worst behavior and attitude by service writer Worst service DEpt ever. Rude, unfriendly also not willing to listen to the customer. No concern or respect of the owner of the vehicle being serviced Worst service DEpt ever. Rude, unfriendly also not willing to listen to the customer. No concern or respect of the owner of the vehicle being serviced. Down right rude ! Do not go to this dealership for service on your MB. Drive outside of Lakeland to get it done. More

Service Department Fraud Warning Took my car in for regular scheduled service A on Saturday. About 30 minutes from dropping off vehicle, Jeff Perard called me to tell me they found a Took my car in for regular scheduled service A on Saturday. About 30 minutes from dropping off vehicle, Jeff Perard called me to tell me they found a leak in my coolant system and would need to keep vehicle until Monday. When I questioned if this would be covered by my extended warranty, he said he could not confirm, but if I wanted a loaner, I needed to hurry down to dealership as they were out of loaner cars and I would have to go through Enterprise. After getting back to dealership, I requested to have access to car (to get garage opener etc) and to see the leak as I had no leak spots in my garage. Jeff immediately got flustered and rude and told me I would have to wait and was not sure if he could allow me access since they already parked car. I asked for manager. About 15 minutes later, the General Manager Gary Gordon came out to inform me that I could not see the leak, because it would be difficult to replicate and now they believed there was a pinhole in my radiator, which they would have to order. I questioned why the story seemed to keep changing and why they could not tell me if this was covered under my factory purchased extended warranty. They told me the "warranty guy" was not in today. I then informed them that I wanted my car back. I immediately drove car to Tampa Mercedes after Gary Gordon pleaded with me to leave car with them and warned me that I would do more damage to car due to radiator leak. Tampa Mercedes had my car for 90 minutes, where they performed the A service and pressure tested my whole coolant system. There was NOTHING wrong with coolant system at all. I believe that Fields was either too busy perform the scheduled service, therefore was trying to buy time, to which if they were honest with me, I would have gladly brought vehicle back at a more convenient time for them. Unfortunately, after rethinking why a dealership that I bring both my Mercedes to would do such a thing to a repeat customer, I truly believe that they are involved with service department / warranty fraud. PLEASE WATCH OUT WHEN TAKING VEHICLE TO THEM. DO NOT AUTHORIZE ANY ADDITIONAL SERVICES WITHOUT REQUESTING TO SEE THE ISSUE FIRST. I personally will never be back to any of their franchises and would rather drive to the sun if needed to get service or make another purchase More

When a sale man do the extra mile Have a wonderful experience Ron make you feel like is you friend for a long time. I recommend this dealer and Ron to any body Ron know your product Have a wonderful experience Ron make you feel like is you friend for a long time. I recommend this dealer and Ron to any body Ron know your product and make you feel very comfortable More

Review of Salesman Ron Bigler We have purchased two cars from Ron Bigler and he has been nothing but professional. He made the experience very easy. Great working with him and w We have purchased two cars from Ron Bigler and he has been nothing but professional. He made the experience very easy. Great working with him and will do so in the future. More

Top Notch Service!! Ron Bigler made the whole "buying a car" experience enjoyable. Ron's approachable personality, kindness and expertise helped so much while I was makin Ron Bigler made the whole "buying a car" experience enjoyable. Ron's approachable personality, kindness and expertise helped so much while I was making this important decision. I will be back in three years asking for Ron! More