Fields Motorcars

1st time using service dept Bought my 1st Mercedes, and recently had to use the service dept. I was a little apprehensive, as I have been long accustomed with my previous car's Bought my 1st Mercedes, and recently had to use the service dept. I was a little apprehensive, as I have been long accustomed with my previous car's service dept, which were good as well. I was met with a warm welcome and treated like a first class customer. My advisor, Alex, explained the whole process to me from start to finish. Even gave me info to help me make an informed decision regarding other services/maintenance programs offered More

Buying my Second MB Thanks to Fields, especially Ron and Rolo (and GiGi!), for making this process smooth and as pleasant as possible. This was my second purchase/lease w Thanks to Fields, especially Ron and Rolo (and GiGi!), for making this process smooth and as pleasant as possible. This was my second purchase/lease with Fields within 1 year and I have no doubt I will continue to return for my Mercedes-Benz needs. I especially appreciated the way Ron made me feel that I was important to them when I walked in the door of the store. Great service! More

Quick repair Jeff in service was tremendous. I called at approximately 9:00 am. He told me to bring it in and they would take care of me. And they did! This was Jeff in service was tremendous. I called at approximately 9:00 am. He told me to bring it in and they would take care of me. And they did! This was for a wheel repair. Thanks Jeff More

Taking care of my ten year of SLK. Jeff was very helpful in reviewing what my SLK needed at ten years. He later reviewed the mechanics recommendations and personally recommended the ess Jeff was very helpful in reviewing what my SLK needed at ten years. He later reviewed the mechanics recommendations and personally recommended the essentials for a car drven 4000 miles a year. Followed through and gave me a copy of the mechanics initial recommendations for future reference. Great treats, including ice cream, while I waited for my car. More

First time buying certified pre-owned Thank you Fields Mercedes for the stress free process. I love my "new to me" GL 450! I appreciate your service and professialism. Buying a used vehicl Thank you Fields Mercedes for the stress free process. I love my "new to me" GL 450! I appreciate your service and professialism. Buying a used vehicle was much less stressful thanks to Mercedes Cetified Pre-owned program! More

Fantastic Service was fast and fair. Parts were in stock. Jeff Perard was a blast to work with. I keep buying Mercedes from Fields because of the quality of the Service was fast and fair. Parts were in stock. Jeff Perard was a blast to work with. I keep buying Mercedes from Fields because of the quality of the experience. More

Very good Very courteous and caring. My visit was about my cooling system. Jeff took care of my service needs. I will be back in the future for all of my car se Very courteous and caring. My visit was about my cooling system. Jeff took care of my service needs. I will be back in the future for all of my car services. More

Very Attentive Staff Our sales person, Ron Bigler, was extremely professional. The attention to our comfort throughout the purchase process was extraordinary. Everyone a Our sales person, Ron Bigler, was extremely professional. The attention to our comfort throughout the purchase process was extraordinary. Everyone at the dealership was concerned for our well-being in the purchase of this car. We traveled to Lakeland from Sarasota to see a specific car since it was the car color and model we had been looking for and it was competitively priced. We have been happy with the service at our Sarasota Mercedes Dealership but really think the people at Fields take that service to a higher level. More

Very bad experiance on New Car Purchase. Fields Motorcars, Mercedes of Lakeland FL 33805, GM Gary Gordon. GSM Rolo Rosado. Want me to pay extra $ 6623.00 for their Dishonest Mistake sel Fields Motorcars, Mercedes of Lakeland FL 33805, GM Gary Gordon. GSM Rolo Rosado. Want me to pay extra $ 6623.00 for their Dishonest Mistake selling me defected paint on Brand New MB C250 C Red. VIN# WDDGJ4HB8FG368876. For my loving family I bought two brand new MB vehicles one for my wife as surprise gift for Mother’s day the C250 Red Coupe and the second vehicle for my daughter GLA250. The family disappointment started when we arrived home and the Red Coupe C250 parked in our garage to hand the keys to my loving wife we noticed the paint on the C250 along the sides and the front and rear of the car it was almost about to bubble, it was raised bumpy. We were shocked for the poor level of quality on brand new vehicle???? Sure Enough Monday Morning turned in the defected brand new vehicle the c250 coupe and the dealership provided us with loaner just until we could sort out this dilemma. But unfortunately we were disappointed once again we waited two days and were given no options; just phone calls back and forth conversations with no results of what it need to be done, I was so frustrated. Drove back to the dealership after week of hassle and they mentioned that most Red Mercedes Benz cars sold by MB have paint defect issue, and they were unable to provide me with the same car. Their only solution is to return the vehicle (and that was not an option when I talked to their GM Gary Gordon few days ago, according to him the car registered in our name and it’s sold) or to wait and pay more $ 6623.00 till they locate different one. Again I am in disbelief, such a brand MERCEDES BENZ USA couldn’t resolve there dishonest mistake and leave us empty handed, they couldn’t accommodate myself being bought two cars and the client trying to buy his wife a mother’s day gift, this really ruined my plans and surprise for my wife. I am so annoyed to have my wife dream car taken away from her because Fields Mercedes of Lakeland couldn’t fix a mistake on their behalf, not only that, they wasted my time and effort for two weeks hoping they could fix their dishonest mistake. More

Great experience-first service on the Metris Excellent service, and they did everything they said they would do, and everything I asked them to do. The parts department responded as a result of a Excellent service, and they did everything they said they would do, and everything I asked them to do. The parts department responded as a result of a call before setting up the appointment and the requested parts were on hand. Great job all around More