Fields Motorcars

Great Customer Service as Usual I have purchased 4 vehicles from this dealership. There is another Mercedes-Benz dealership 15 minutes from my house, but it is worth the hour drive t I have purchased 4 vehicles from this dealership. There is another Mercedes-Benz dealership 15 minutes from my house, but it is worth the hour drive to deal with Fields Motorcars. More

HORRIBLE Customer & Utter Disrespect HORRIBLE Customer service!!! I regret purchasing my car from Fields Mercedes due to utter lack of respect and pitiful customer service. I thought so m HORRIBLE Customer service!!! I regret purchasing my car from Fields Mercedes due to utter lack of respect and pitiful customer service. I thought so much more of Mercedes!!!! I purchased my 2015 GLA 250 in November 2016. One week later, my keyless entry stopped working. It was a requirement when purchasing a car for it to have keyless entry for safety reasons as I am a young woman and frequently drive by myself, often arriving/departing in the dark. Fields Mercedes promptly replaced my key battery. However, since then, my keyless entry has stopped working five additional times (total of 6). It is extremely frustrating as they say my battery keeps dying and won't find the reason it dies. Yesterday, fields picked up my car to fix the keyless entry issue once again. Today they called me to tell me they had replaced the battery (again). I asked Justin, my account manager who I had previously asked to be removed from my account, why it was replaced and not fixed and he said they could not find an issue. As he was about to hang up on me, I asked to speak to the manager, Alex. Alex repeatedly explained to me that a battery has "life span" and mine had exceeded it. After telling him I know that batteries die and asked what is making it die, he repeated the "life span" spiel about ten more times. He belittled me and made me feel incompetent. When returning the car, Alex instructed the driver (who was very nice!) to show me how to UNLOCK MY CAR. It was extremely disrespectful and offensive. As I have been driving my car for six months, I am well aware how to unlock and lock it. In addition, he has shown me before as did the salesman. HORRIBLE customer service. I regret ever purchasing my vehicle from Fields Mercedes. More

Great Service My Service Rep Alexandra went above and beyond. Great service! On top of the great service, the waiting facility is comfortable, clean, and stocked wi My Service Rep Alexandra went above and beyond. Great service! On top of the great service, the waiting facility is comfortable, clean, and stocked with drinks and snacks. More

I honestly think that they "think" they are in the right. Last year I purchased a brand new E300 and had to bring it in over 20 times in the first 2 or 3 months for repair. Different issues every single time Last year I purchased a brand new E300 and had to bring it in over 20 times in the first 2 or 3 months for repair. Different issues every single time. 20 times!!! Frustrating beyond belief. And because they were different issues each time, the vehicle didn't qualify to be a lemon under the lemon law. However, they offered to put me in a new vehicle. It took four months to deliver on the new vehicle, and I figured I'd be paying the difference in sticker price. Boy, was I wrong. They neglected to mention to me that I'd have to pay quite a premium for driving the problematic vehicle. Depreciation, mileage, etc. etc. So for the vehicle with so many issues that I drove for about 6 months, I had to pay approximately $7000 for mileage and financing fees. And that was a large reduction of what they originally said I needed to pay. When I originally asked why I had to pay so much, the GM told me bluntly, "You are not going to be driving this vehicle for free!" For free??? I paid for this vehicle. I was going to pay cash but so this dealership could make a little money I agreed to finance some of the purchase price. That remark was quite rude and came as a shock to me. Initially, I didn't even know how to respond to that. It felt like they were passing on the problems of the vehicle onto the consumer (me). I still strongly feel that the dealership made feel I was responsilbe for all the problems the vehicle had. I bought the vehicle FROM them! But they state that they only "sell" the vehicles. They don't guarantee the vehicles won't have problems. And basically if they do, oh well, the consumer (you) will just have to deal with it. And that still left the issue with the matter of paying thousands for driving the problematic vehicle on the table. They said to chalk that up as a miscommunication. Conveniently for them, this bit of miscommunication cost me over $7000. The dealer pushed the outcome onto MB corporate and vice versa. So no one is really taking responsibility for the vehicle's problems. I had experienced a problem with the new vehicle on the 2nd day of possession. And in 2 months, I've had to bring the vehicle in for other issues over 4 times. On one of the occasions, there was a very abrasive, unprofessional African-American service advisor, who started a verbal altercation with me because he didn't resolve the issue that I had brought the vehicle in for (it was already scheduled), and refused to resolve the issue with my vehicle. First of all, it was supposed to be addressed on that visit, and who on earth has time to keep bringing their NEWLY PURCHASED vehicles in AGAIN and AGAIN for repairs!???!?!??? I've been to the dealership at this point over 25 times in the last 6 months to resolve problems with the 1st vehicle and this vehicle and I have never had a problem (Alex P. was my service advisor for these visits. She's as professional and as helpful as can be). As frustrated as I was having all these problems with my new car, all I wanted were the issues to be resolved. I never caused a problem. This time I was told nothing was done and nothing was going to be done in a very abrasive-go screw yourself attitude by this African-American service advisor. And there were no apologies from management forthcoming. Ultimately, management made no apologies. I reached out to MB USA. They said they can't do anything and to speak to the dealership. I spoke to the dealership, they told me to speak to the manufacturer. Do you see a pattern here? No one wants to take responsibility. So I decided to find out who the owner was and reach out to him. Maybe the owner will want to make sure that I'm a happy customer. I contacted the owner and told him about my experience. I also explained to the owner that I've purchased/leased 3 or 4 BMW's in the last 12 years from his BMW dealership across the street and have never had these types of issues with their cars or service. He basically told me to contact an attorney and accused me of being a racist because I described the service advisor as an African-American. How else do I describe someone if I don't know that person's name? The salesman, Tim L., that I bought the cars from and handled the paperwork for the two cars was also African-American. And I'm also a minority. More proof that I'm a racist, I suppose. Overall, this was a very poor attempt to attempt to create a new problem and try to blame it on the consumer, while not dealing with the issue at hand. I honestly wonder what the owner's thought process here is? In conclusion, the owner also told me to take my business elsewhere while refusing to do anything about my hardships with the previous vehicle or this newer one. No, really. He did. Honestly, I don't know how, but I think management at the dealership and the owner think that they are in the right. I would guess that success has made them very callous towards customers who have had unacceptably bad experiences. The owner did not even make an effort to try to make it right for me. If you happen to buy a new car from this company and it has multiple problems, don't complain or they just might ask you to take your business elsewhere. I will honor the owner's request. More

They came and picked up my car for service , and they left me one. My car came back clean without extra charge. Great service and good job guys! , and they left me one. My car came back clean without extra charge. Great service and good job guys! More

Used car buying experience Ron, Gary and Dustin at Fields Motorcars in Lakeland are extremely professional. I was treated with the utmost respect and courtesy before during and Ron, Gary and Dustin at Fields Motorcars in Lakeland are extremely professional. I was treated with the utmost respect and courtesy before during and after my car buying experience. They all did everything they possibly could to assist me during my visits. I will absolutely refer anyone interested in looking at a Mercedes vehicle to this dealership the first chance I get! Thanks! Mike Lilly More

Great Service Dept ! Great Dealer to do business with......Service Dept. Excellent ! They are always thorough, and you know whatever is wrong with your auto, will come b Great Dealer to do business with......Service Dept. Excellent ! They are always thorough, and you know whatever is wrong with your auto, will come back like new ! More

Great service! My service advisor Alexandra prado was so helpful, and great personality. Everything was a superb keep up the good work! Thank you so so much! My service advisor Alexandra prado was so helpful, and great personality. Everything was a superb keep up the good work! Thank you so so much! More

Mercedes service. This was the best service experience I have ever had with Mercedes. I have been to 4 different dealers over the years and this was outstanding. Yo This was the best service experience I have ever had with Mercedes. I have been to 4 different dealers over the years and this was outstanding. Young lady service advisor was excellent and the service on the car was quick and well done. More

Quick and Painless! My service experience was exceptional. Jeff Perard was waiting for me when I arrived and was ready to address my needs. He explained what would be don My service experience was exceptional. Jeff Perard was waiting for me when I arrived and was ready to address my needs. He explained what would be done to my car, gave me a great approximation of when I could expect the work to be done, and had my loaner waiting for me. He followed up with a text about how to quickly reach him should I have questions or concerns. The service department quickly and efficiently resolved my problem and Jeff notified me immediately as to when I could retrieve my car. I picked up my sparkling freshly washed car and am extremely satisfied with the repairs. Great work JP and TeamFields! More