Fields Volvo Northfield

Excellent service. The video was a nice feature. Very happy with Fields. We have purchased 3or4cars there. Very happy with the service team The video was a nice feature. Very happy with Fields. We have purchased 3or4cars there. Very happy with the service team More

Well, I should have trusted my gut with Fields and stayed far, far away. The management is deceitful and Volvo is steadily going downhill… management here is magnifying that. I purchased a certified 2021 far, far away. The management is deceitful and Volvo is steadily going downhill… management here is magnifying that. I purchased a certified 2021 XC90 Recharge with low miles after being a loyal Volvo owner. Within the first few weeks the car was acting funny - not starting up right away, hesitating to go into reverse or drive, lots of hiccups. I thought maybe it was just a learning curve because the shifter, park, and plug-in component were a change from my previous Volvo. It became abundantly clear that this car had issues, so I took it in to have it looked at. Volvo acted like it was no big deal, just needed a new battery and within a few hours, sent me on my way. A month or so later, 5 hours into on a 6 hour drive to Michigan, the car had several alerts pop up and would only drive up to around 25 miles/ hour (on a fast road). We were on the way to get gas, so I thought it was just a system thing to make sure we could minimize fuel consumption. Then about 5 minutes later the car completely stopped. It was till on but it wouldn’t move at all. My son and I spent 3 hours on the side of the road waiting for Volvo roadside, who never showed, so we had to call a local tow truck. I called Northfield the following day to discuss the issue and they were pretty unhelpful until I posted a negative review. Wow, that got their attention. My car was towed to a Volvo in Kalamazoo and the GM and service manager promised to have total oversight throughout the entire process. Well, they were actually going to tow my car back to Northfield Volvo, but changed their minds… I’ll get to that in a bit. But they sure kept mentioning how they would like me to update my Google review. After 2 months at the Kalamazoo Volvo, with most communication coming from a service manager in Michigan, vs the hands-on support I was promised from Fields, I finally got my car back. And once again, I was very bluntly asked to update my review. But as an ethical person, I wanted to make sure my review was honest, and I knew that meant waiting to see if my car was fixed or if this would just prove to be a lemon. Less than 1 month later, my car hesitated to start for 5 minutes while 30 minutes from home. I messaged the Fields team outraged that one again, I was caught in a potentially dangerous position, with my child, because of this problematic vehicle. They attempted to blame the issue on Kalamazoo Volvo, saying that if they did something, they would not warranty the work. You can imagine my surprise to hear 1. That they were throwing another Volvo that they been overseeing under the bus 2. That my warranty (certified by Volvo) would not be valid. This is when I had to scratch my head and wonder if they decided to have Kalamazoo do the work so they could shift the onus to another party. Shady, shady. The car spent another week in the shop, they drove it 100 miles (not sure exactly why they thought that would help). They after the service manager used my car as his for a week, I was told they saw a system error but they couldn’t find anything wrong. Wow, really comforting to know that the $80k car I’m driving could just breakdown at any given moment. And the only thing these guys care about is their (mostly fake) google rating. This is not the car company I want to be associated with. And this dealership is exactly the one to stay far away from. They will sell you vehicles with issues and promise perfection. Do not trust them - it’s not worth it. More

The Northfield dealership has a great service dept. They are courteous, prompt, and responsive to your needs. They are courteous, prompt, and responsive to your needs. More

I love getting service at this dealership. Everything is seamless, they know my name before I even get out of the car. They even text me during the process. Crystal did a well done job. Everything is seamless, they know my name before I even get out of the car. They even text me during the process. Crystal did a well done job. More

The experience was wonderful and the service advisor was amazing. We could have not asked for better service and honesty. amazing. We could have not asked for better service and honesty. More

The staff at this Volvo service center treats customers in a very professional and respectful manner. They provide excellent service on a timely basis. They provide clear explanations to support their rec in a very professional and respectful manner. They provide excellent service on a timely basis. They provide clear explanations to support their recommendations. I trust their advise and am happy to recommend them to others More

Took my Volvo XC60 for service and waited while it was performed. Everyone at Fields was welcoming and friendly. I had my dog with me and the entire staff welcomed her like she was family. The service was performed. Everyone at Fields was welcoming and friendly. I had my dog with me and the entire staff welcomed her like she was family. The service was done quickly, my car was washed and ready to go. More

I bought my 1st S40 at Fields and Rodger Martinez was the salesman that helped us. Thirteen years later I needed a new car and just my luck Rodger still with Fields in Northfield,, and the rest is history. H salesman that helped us. Thirteen years later I needed a new car and just my luck Rodger still with Fields in Northfield,, and the rest is history. His very professional, helpful and not your typical salesperson trying to make a sell. His truly a great person and willing to work with your needs. The staff in Field are also awesome. I wish I could say the same for the manager Mustafa tho, he was not willing to work with me. Good thing the next day, Rodger worked with a different Manager and she was able to work with me. I am very happy leaving the dealership. Thank you again Rodger, you’re awesome will recommend you for anyone who is considering a Volvo. More

Crystal and David in the service department were great. David got me in for an urgent repair within 48 hours. My car was in and out within 3 1/2 hours. I often find that dealers are hesitant to try and get David got me in for an urgent repair within 48 hours. My car was in and out within 3 1/2 hours. I often find that dealers are hesitant to try and get items covered under an “extended warranty” but Crystal was able to get an unexpected part of the repair to be covered. More

Everybody I met at the dealership was courteous and helpful. The waiting room is spacious and comfortable. The job was completed within the anticipated time. It is hard to find anything to complain helpful. The waiting room is spacious and comfortable. The job was completed within the anticipated time. It is hard to find anything to complain about. More