Fields Volvo Northfield

Steve (and sales manager Rene) were very helpful, patient and fair during the purchased process. Steve had a strong working knowledge of the cars, let us test drive several and did not put pressure on us. St and fair during the purchased process. Steve had a strong working knowledge of the cars, let us test drive several and did not put pressure on us. Steve was referred by a mutual friend and I would recommend him to others as well. More

Our salesperson, Steve Kramer of Fields Volvo in Highland Park, was the most competent sales representatives we have ever worked with. Most of all, he was extremely generous of his time in making sure that Park, was the most competent sales representatives we have ever worked with. Most of all, he was extremely generous of his time in making sure that we understood all of our options and later to orient us to our new car. We had visited other Volvo dealerships in Metro Chicago but returned to Fields because of our initial meeting with Steve and because of the very high Internet ratings for Fields. In summary, we would highly recommend Steve Kramer and Fields Volvo to our friends and family. We are exceptionally pleased in every way with our purchase of a 2010 Volvo S80. More

I have been a customer of Fields since arriving in Illinois 9 years ago. I have been extremely satisfied with the service I have received. Dus to their comittment to providing responsive seervice, I Illinois 9 years ago. I have been extremely satisfied with the service I have received. Dus to their comittment to providing responsive seervice, I have been able to maintain my 1999 S80 Volvo in excellent condition. More

We came to this dealer to purchase a new car and had a very pleasant experience. Roger Martinez was extremely helpful and friendly. He was thorough and paid great attention to detail. Also, when the exact very pleasant experience. Roger Martinez was extremely helpful and friendly. He was thorough and paid great attention to detail. Also, when the exact car we wanted wasn't available, he went to great lengths to get that particular car for us. Overall, the service here was excellent and we would definitely recommend this dealership to others. More

This was one of the worst car buying experiences of my life.My wife and I are loyal volvo customers and in fact bought our current volvo from this dealership when in was know as Highland Park Volvo. Due t life.My wife and I are loyal volvo customers and in fact bought our current volvo from this dealership when in was know as Highland Park Volvo. Due to this we were excited to return for the purchase of another vehicle. My wife and I wasted two hours waiting to speak to the finance manager about purchasing a new xc60. Once she was finished talking to a previous customer for over two hours while knowing we were waiting with our child she was exceptionally dismissive We were told that we were trying buy a car that she thought was too expensive for us after telling us we technically COULD afford the car. Our credit score is in the mid 600's and we have an annual salary over $200,000.The only incentive we were given was customer loyalty of $500 after taxes (because it is a popular car: we were told), and told to look at purchasing a less expensive car. The finance manager was extrememly condescending at times saying "I'm just asking for more of a down payment, its not like I'm personally going to spend that money." When we said ok, we will then defer and wait to purchase she asked "What are you waiting for/" and then suggested we just get a less expensive car for 2 years and then trade it in 2-3 years from now for what we want. I believe it is common knowledge that trading in a used car for a new car especially if the care has not been paid off can be a risky proposition. We contacted another dealership in Schamburg after leaving and were astounded!!! We were given the information we needed, were told about the customer loyalty incentive from the beginning which happen to be $1000 not $500, and generally were treated with greater respect and consideration. While we understand that everyone has bad days, we have never been treated in such a blatantly disrespectful manner. We do want to be fair and mention that our sales associate was excellent. The floor manager was excellent and appropriate. Our dissatisfaction does not lie with them or the facilities. More

An excellent experience from the first moment we walked in the door to the drive off the lot with our new Volvo V70 wagon! Steve Kramer is one of the best salesmen we've worked with. He wasn't pushy, he in the door to the drive off the lot with our new Volvo V70 wagon! Steve Kramer is one of the best salesmen we've worked with. He wasn't pushy, he listened to what we were saying about the kind of car we wanted, and he found us the exact right one at a VERY good price. Can't say enough good things. More

Just leased my second volvo with Zoar. He is the real deal. No nonsense, knows the product, honest, great service, great follow up. Also dealt wiit Pat (the General Manager). She runs a tight operation deal. No nonsense, knows the product, honest, great service, great follow up. Also dealt wiit Pat (the General Manager). She runs a tight operation. Both times I was in and out with the new vehicle in under two hours. No stress, great value!! Will always deal with the Feilds Auto Group! More

i bought my 2008 volvo xc70 from grossinger, who currently does not have volvo any more. ever since buying this car it has been in service every 2 to 3 months for a computer problem usually startin currently does not have volvo any more. ever since buying this car it has been in service every 2 to 3 months for a computer problem usually starting with the locks and then spreading to the tire pressure sensor. no one, even volvo usa, could fix the problem totally. i called volvo usa about the problem. i have owned 6 previous volvos without any major problems. volvo usa quickly contacted fields volvo where i currently service this car and they verified the problem. roger martinez made me a deal i could not refuse and i bought a 2010 volvo xc60. roger understood my problem and worked with me to resolve it. he did a great job along with others at fields volvo to get me a great deal on a reliable new car. the service department at fields also did a great job checking out the problem and discussing the cars history with volvo usa. thanks so much for everyones kind consideration in this matter. brad alexander,md More

We were coming from years of owning another hi-line European car and we were not sure about the "fit" for us. The new XC 60 was "the car for us" said the GM Pat Hubert. She urged us to take a test driv European car and we were not sure about the "fit" for us. The new XC 60 was "the car for us" said the GM Pat Hubert. She urged us to take a test drive and she was right....it exceeded our expectations in every way. After a month of ownership we are sold on Volvo and glad to be back with them after our departure in the mid-eighties. The sales experience was flawless in every way. Steve Kramer is dedicated to the brand and very knowledgeable about the product line. Pat and Steve made the entire process from ordering to delivery a "smooth ride". We are also very excited about the new Fields Volvo dealership which will be built shortly in Northfield...that will be a bonus in our ownership experience I am sure. More

We have leased a vehicle from Field's Volvo but this time we decided to buy. Our experience was as good if not better when we were leasing. The integrity of the Field's team is incredible and the manner in w we decided to buy. Our experience was as good if not better when we were leasing. The integrity of the Field's team is incredible and the manner in which they cater to the client is unbelievable. Their sales and service teams are beyond being good. More