Fields Volvo Northfield
Northfield, IL
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Excellent service! Professional and courteous service representatives. Very nice big bright and clean waiting area with huge windows, comfortable seating, big screen television, a work area, and great sn representatives. Very nice big bright and clean waiting area with huge windows, comfortable seating, big screen television, a work area, and great snacks make bringing your car in for service and waiting for it a very pleasant experience. More
Fields Volvo was very cooperative and accommodating. Denise communicated with me throughout the day keeping me informed with what they we’re doing. The valet service was great. Denise communicated with me throughout the day keeping me informed with what they we’re doing. The valet service was great. More
I had shuttle service selected and they(Denise) said they do not see it in their system. Once i showed them the proof they begin to mention they do not have enough drivers. I asked if shuttle service is not do not see it in their system. Once i showed them the proof they begin to mention they do not have enough drivers. I asked if shuttle service is not available provide a loaner ..which also was denied. Finally a supervisor had to step in and provide a loaner ......did not expect this service from Volvo More
I recommend highly Fields. Volvo service. They’ve handled any service I’ve had fairly and efficiently. When I had a serious issue after the warranty, they went to bat for me with Volvo and got it handled any service I’ve had fairly and efficiently. When I had a serious issue after the warranty, they went to bat for me with Volvo and got it resolved under warranty. More
I wrote a review yesterday, but will jot down my rating again. I was very pleased with the whole process of having my yearly service to my car. Everything went smoothly. I was appreciative of Nick telling again. I was very pleased with the whole process of having my yearly service to my car. Everything went smoothly. I was appreciative of Nick telling me about the tires that are okay now, but may not be throughout the winter. I want a safe car and he seemed to care. How nice a feeling to know you get good advice when your car is at Fields. More
Great service as always. Wonderful loaner also! Would recommend Field Volvo to anyone who wants a quality vehicle and quality service. Fields is the place to go!! recommend Field Volvo to anyone who wants a quality vehicle and quality service. Fields is the place to go!! More
Always a first class experience at Fields Volvo. Service Department staff treat you with respect when taking in/returning your car. In 9 years, our car has only needed standard service package attention. Ha Department staff treat you with respect when taking in/returning your car. In 9 years, our car has only needed standard service package attention. Have only had the work done at Fields. Never any glitches. More
I purchased a pre-owned vehicle from Fields and it started having problems right away. It was partially my fault for not going to them within the first week of owning the vehicle, but I was relying on started having problems right away. It was partially my fault for not going to them within the first week of owning the vehicle, but I was relying on their representation that the vehicle had passed a 140+ point inspection and was in great condition. It had several issues, but overtime they began to add up. Within a few months, I had to replace both front axles, among other things, which totalled to about 40% of the total vehicle value. I called several times, each time they told me a manager would call me back, but they have never reached out. More


