Fiesta Kia

The Garcia Kia sales staff is only nice until you say you want to buy a car and sit down in the office. That's when they start playing ridiculous games and wearing out the clock. They had four people working want to buy a car and sit down in the office. That's when they start playing ridiculous games and wearing out the clock. They had four people working on me for four hours, passing the buck back and forth. My salesman Pete was also the head of the Saab dealership. His boss Juan seemed clueless. The dealership manager Tom was recently the head of the Garcia Hyundai dealership. After an hour spent looking at my trade-in and negotiating, the dealership manager interrupted us and said he would do whatever it took for me to buy the car today. He gave me a good price. He scribbled $249/mo, 60 months, 2.15%, trade-in value in black marker on a piece of white paper, initialed it, had me sign it and shake his hand, called the finance guy, gave him instructions in front of the other salesman, and then he left. That's a deal, right? Oh no. It took them an hour and a half to get the paperwork ready. Then, I got to a form that they insisted on me signing, with the payment and term boxes empty. I insisted that they fill it out first. My salesman complied reluctantly, and guess what, it was suddenly 75 months of payments - a 25% increase! I refused to go forward. The salesman got a nasty verbal spanking for letting the cat of the bag so early. He was only complaining about his boss "giving away the car" before. He kept his head down from then on. His boss came back with a compromise offer, 66 months, and laid that out on a piece of white paper. I was extremely tired and angry, but I re-ran my calculations. The deal still (barely) made sense, so I said OK, and signed that. After another hour of waiting and very strained chit-chat, I started signing a new stack of papers. The finance guy came and tried to muscle in a warranty that would cover the car between 60,000 and 100,000 miles - for $50 more a month. Wow. I said no thanks. Waited some more for papers, then kept signing. They took the license plate off my car. I thought I was about to drive home. But before they presented me with the actual contract, the salesman's boss said, "I'd better clear this with the dealership manager". Couldn't reach him. So the finance guy called one of the owners, Matt Garcia. Guess what? This was after four hours in the office, two and a half hours after the dealership had been closed to all other customers. They had made me two offers in bad faith... and now the deal was off. They muttered something about the car needing to go back in the shop for a safety check. The next day, some other person called me to let me know that they just could not make the numbers work. The car was just too good for the price they had given me, even with 6 extra months of payments added to the original offer. Lesson learned: do not trust anything they say. Bring a calculator and double-check their loan calculation formulas. Do not sign anything until they give you a complete stack of paperwork and time to review it thoroughly, starting with a contract that spells out the terms of the purchase. Give them a time limit every time they walk out on you. Or better yet, just don't go there. Personally, I will NEVER buy anything from a Garcia dealership ever again. Thank God for used car lots. More

"Garcia Kia is great.... I bring in my vehicle for all services and they are always fast and friendly. The service manager Nate is really an awesome guy, he has always taken good care of me. No hoaxy all services and they are always fast and friendly. The service manager Nate is really an awesome guy, he has always taken good care of me. No hoaxy service department here, just an honest dealership." More