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Findlay Buick GMC Prescott

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Findlay Buick GMC Prescott

Name: Findlay Buick GMC Prescott
Address: 1006 Commerce Drive, Prescott, AZ, 86305, US
Telephone: (928) 445-7350
Rating: 4.8

4.8

134 Lifetime Reviews

1006 Commerce Drive, Prescott, Arizona 86305 Directions

Sales: (928) 445-7350

Service: (928) 443-8305

Parts: (928) 778-7293

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Excellent

97% Recommended

4.8

134 Lifetime Reviews

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A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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Findlay Buick GMC Prescott is a full service GM dealership. We look forward to meeting all of our Northern Arizona neighbors and, as a family owned business, we believe in giving back to the community that we live and work in. We sell top of the line Buick and GMC vehicles, have an award winning Service Department, a great Parts Department and an all inclusive insurance authorized Collision Center. We believe in total transparency in all our dealings and pride ourselves on the amount of 5 star ratings from our guests. Come down and say hello and see how the Findlay Automotive Group does business.

Top Reviewed Employees

Jeff Bonnar

Team Leader

5.0

View 21 Reviews

Chris O'Brien

Internet Manager

5.0

View 18 Reviews

Jamaal McCoy

Gerneral Manager

5.0

View 5 Reviews

John Nagle

Sales Consultant

not yet
rated

View 1 Review

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Latest Reviews

October 20, 2019

"Thanks"

- gerry

WE bought a new buick over 1 month ago and John Nagle was our salesperson. He was lots of help to us and he still calls us to make sure all is ok. very happy with him and the new Buick. we highly recommend him.and Findlay

Employees Worked With

John Nagle

5.0

July 19, 2019

"Third vehicle...amazing experience."

- Pamee&thePaws

I wanted to stay in the dealership family. My salesman, Jeff Bonnar, has patiently worked with me to find the next "right" vehicle. Yesterday was the day. He knew just the car to show me...with all the bells and whistles if technology that he knew were important to me. Jeff combines his experience with kindness and humor, and always a gentleman. The entire staff is a pleasure. To all: a big thank you. To Jeff: thanks for letting me take time to make a great decision. Bravo!

Employees Worked With

Jeff Bonnar

5.0

Chris O'Brien

5.0

Jamaal McCoy

5.0

July 11, 2019

"The worst service department ever!! Customer Beware"

- Unhappy in Prescott

Findlay Buick GMC in Prescott Arizona has the worst most dishonest service department I have ever had the displeasure of dealing with. I have dealt twice with this department for my 2500 Sierra Denali diesel truck. The first time the oil change took almost 2 1/2 hours in which they tell you the have topped off the fluids including the DEF which they charge you for. I get in my truck and drive 100 miles and the light comes on that I need DEF so even though they charged me they didn't fill it. I called them why I was driving and the excuse was they had a new tech and he didn't know how to run the computer. I think he didn't know how to do his job I can see them filling the tank and not reporting it but reporting that you did something and not doing it I can't believe without knowing they could make money off every diesel owner by charging for the DEF they never put in. Second visit make my appointment for 8 am walk in at 7:45 and the run around looking for keys for a co-worker I was there for service a recall and a fix of the sunglasses holder garage door opener over head console that had come loose. The service guy tells me they will need the truck all day because they are backed up. I ask for an oil change and a loose screw and a recall he goes and tells me how bad he has it on how they can't keep service techs and is rude and condescending. To top this off when I call to log a complaint with GMC corporate they tell me he should have told me the recall cannot be fixed and that would leave me with an oil change and a quick fix of a loose screw. This service department is full of dishonest people that should not be representing GMC. Can't trust them so don't use them.

Employees Worked With

Cori King

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