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Findlay Buick GMC Prescott

4.8

134 Lifetime Reviews

1006 Commerce Drive, Prescott, Arizona 86305
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Top Reviewed Employees

Jeff Bonnar at Findlay Buick GMC Prescott

Jeff Bonnar

Team Leader
5.0
Chris O'Brien at Findlay Buick GMC Prescott

Chris O'Brien

Internet Manager
5.0
Jamaal McCoy at Findlay Buick GMC Prescott

Jamaal McCoy

Gerneral Manager
5.0
John Nagle at Findlay Buick GMC Prescott

John Nagle

Sales Consultant
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

October 20, 2019

"Thanks"

- gerry

WE bought a new buick over 1 month ago and John Nagle was our salesperson. He was lots of help to us and he still calls us to make sure all is ok. very happy with him and the new Buick. we highly recommend him.and Findlay

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Employees Worked With

July 19, 2019

"Third vehicle...amazing experience."

- Pamee&thePaws

I wanted to stay in the dealership family. My salesman, Jeff Bonnar, has patiently worked with me to find the next "right" vehicle. Yesterday was the day. He knew just the car to show me...with all the bells and whistles if technology that he knew were important to me. Jeff combines his experience with kindness and humor, and always a gentleman. The entire staff is a pleasure. To all: a big thank you. To Jeff: thanks for letting me take time to make a great decision. Bravo!

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Employees Worked With

July 11, 2019

"The worst service department ever!! Customer Beware"

- Unhappy in Prescott

Findlay Buick GMC in Prescott Arizona has the worst most dishonest service department I have ever had the displeasure of dealing with. I have dealt twice with this department for my 2500 Sierra Denali diesel truck. The first time the oil change took almost 2 1/2 hours in which they tell you the have topped off the fluids including the DEF which they charge you for. I get in my truck and drive 100 miles and the light comes on that I need DEF so even though they charged me they didn't fill it. I called them why I was driving and the excuse was they had a new tech and he didn't know how to run the computer. I think he didn't know how to do his job I can see them filling the tank and not reporting it but reporting that you did something and not doing it I can't believe without knowing they could make money off every diesel owner by charging for the DEF they never put in. Second visit make my appointment for 8 am walk in at 7:45 and the run around looking for keys for a co-worker I was there for service a recall and a fix of the sunglasses holder garage door opener over head console that had come loose. The service guy tells me they will need the truck all day because they are backed up. I ask for an oil change and a loose screw and a recall he goes and tells me how bad he has it on how they can't keep service techs and is rude and condescending. To top this off when I call to log a complaint with GMC corporate they tell me he should have told me the recall cannot be fixed and that would leave me with an oil change and a quick fix of a loose screw. This service department is full of dishonest people that should not be representing GMC. Can't trust them so don't use them.

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Employees Worked With

Cori King

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Photos & Amenities

  • Cable TV
  • Customer Lounge Area
  • After Hours Drop-Off
  • Quick Lube
  • Shuttle Service
  • Authorized Accessories Store
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Pet Friendly
  • Free WiFi
  • Free Coffee
Findlay Buick GMC Prescott, Prescott, AZ, 86305