Findlay Honda Henderson - Service Center

Judy was awesome Love dealing with her always listen to what you have to say always follow ups and delivers what she promises what you have to say always follow ups and delivers what she promises More

Jeremy Santos was extremely helpful and courteous. He made servicing my Honda very straight forward and convenient, including transportation to and from the dealership. Jonathan Quinones has a very go He made servicing my Honda very straight forward and convenient, including transportation to and from the dealership. Jonathan Quinones has a very good team of service professionals. More

Brought my 2019 Honda Passport in for new tires on October 26th. My experience was awesome. Fernando from the Service Department is a huge asset to this department. He explained everything prior to th October 26th. My experience was awesome. Fernando from the Service Department is a huge asset to this department. He explained everything prior to the service and kept me informed of the status of my vehicle. I will definitely look for him when I bring my vehicle in for service. More

Findlay Honda has always treated me right. October 24, 2023 I tookd my 2020 CR-V in for an oil change and regular maintenance. Dominyc was my advisor and was fabulous. He knew very closely October 24, 2023 I tookd my 2020 CR-V in for an oil change and regular maintenance. Dominyc was my advisor and was fabulous. He knew very closely how long the service would take. He was helpful and knowlegeable and make the experience comfortable. I never go anywhere else! More

Tanner was very professional and helpful with getting my car repaired. I will be back. car repaired. I will be back. More

Youre an awesome advisor . Never fails me ❤️❤️❤️❤️❤️ Always on top of everything you do promised Never fails me ❤️❤️❤️❤️❤️ Always on top of everything you do promised More

Excellent, efficient service. Always fast and courteous. Work done as expected and quickly. Definitely concerned and caring. Always fast and courteous. Work done as expected and quickly. Definitely concerned and caring. More

I love coming to Findlay Honda in Henderson. The staff is amazing and friendly. Vinny Simonetti helped me on 10/18 and he was super nice. I will recommend anyone to go to Findlay Honda Henderson The staff is amazing and friendly. Vinny Simonetti helped me on 10/18 and he was super nice. I will recommend anyone to go to Findlay Honda Henderson. More

Antonio was wonderful. Oil change area was very busy but my car service was completed quickly and efficiently in under an hour. Antonio went over everything with me in deta Oil change area was very busy but my car service was completed quickly and efficiently in under an hour. Antonio went over everything with me in detail. I am on my fourth honda accord, and I will continue to refer friends and relatives to buy a honda as they provide great customer service. More

Another AMAZING customer service experience I received from the service dept! Online appointments rock! Super easy and availability was flexible giving me several time of service options for my request from the service dept! Online appointments rock! Super easy and availability was flexible giving me several time of service options for my requested service. Service technician, Jeremiah was friendly, helpful, knowledgeable and accommodating. Findlay Honda of Henderson’s service manager honored any requests I made and gave me reasonable financially minded approval for the services I received. I did not anticipate that the service on my car would require a few hours. Findlay’s service team set me up with transportation to and from my residence so that they could provide my vehicle with the quality service this department is known for. * I have had nothing but horrible experiences at a former dealership, (Honda West, Sahara, Las Vegas), the service there this particular day was disappointing, & frustrating mainly due to the lack of customer support (actually I take that back/ their was NO support). The service advisors over there were lacking on friendliness, helpfulness, & any type of decent customer care. Honestly, my interaction was not pleasant, unfriendly and unprofessional (Michael Davis, a Service advisor at Honda West used discouraging tactics with me. Ex, “Appointments take priority” “In fact, an oil change is even longer, see all those cars, their waiting too- you’re looking at 3+ hours).” I was also forced to wait more than 30 minutes in the non appointments lane before anyone even acknowledged me. After Honda West wasted my time and gave me the worst possible customer service with no support, I literally told this particular service advisor that I’ll just go to Findlay Honda of Henderson. I also explained to him the reason why I always return to Honda; “Honda’s known for having the best customer service, however it’s always this dealership, it’s always Honda West on Sahara that I have issues with. It’s always you guys.” No response just a dull & numbing look at me. Nothing came out if this guys mouth to say one word, nothing to show he was motivated to go above or beyond in any attempts to try and make things right and or to get me to change my mind. Really, the look on his face said it all and I knew I made a mistake right then and there by the way this service advisor responded to me. So then I pulled over into Honda West’s parking lot, pulled out my mobile & pulled up Findlay Honda of Henderson’s website. I saw that I would be able to make online service scheduled appointment so I booked my service appointment right then & there giving me a 30 minute gap between dealerships. When I arrived at Findlay Honda of Henderson, not only was I acknowledged immediately, but service advisor, “Jeremiah” approached me with all due respect apologizing to me if I had to wait long & he addressed all my car service needs while listening with his full attention to my concerns regarding my vehicle. I never have to be reassured I’m in good hands at Findlay, I always KNOW that I’m going to receive wonderful service and customer support at any given time. Words of advice to the Service Manager at Honda West, “Tristan.” Take lessons from Findlay Honda of Henderson’s service manager please. Maybe you can train under him or something….(Idk but you need to get onboard and turn your dept around, change the culture there to be more customer centered). I just wanted to say “Thank-you” to all the service advisors at Findlay Honda. Whenever I walked through your doors, Always more than one advisor had acknowledged me in a friendly manner, everyone smiles there and offering assistance for me. I’m overwhelmed with how much attention you guys give me! Wow! Amazing people and what a great team you got going there! I learned my lesson this day and no matter even if I’m in another area in the valley needing car repairs and or service, I’m not going to cut corners and I’m just going to keep returning to Findlay Honda of Henderson! Clap! Clap! More