Findlay Honda Henderson - Service Center

I had to visit Honda because my engine light went on the night before. When I brought it in, without an appointment, they took my vehicle anyway and didn't give me a hard time about it. It was busy so it night before. When I brought it in, without an appointment, they took my vehicle anyway and didn't give me a hard time about it. It was busy so it took about an hour and a half to get my problem figured out, but Nancy Harter offered me a ride right away if I needed one. When the problem was revealed to me, I was devastated. Nancy told me that my IMA battery needed to be replaced, which is the main battery that runs the hybrid engine. She then told me that my warranty was 8,000 miles over the limit. I was heart sick because I knew that a new battery costs $5,000 and that amount of money would put a serious dent in my savings. Then Nancy smiled and said, "But since you are such a loyal customer of Honda, Honda is going to pay 100% of the cost AND we are going to pay for a rental car while we change out your battery." My mouth dropped open. I then thanked Nancy over and over and gave her a big hug. Nancy went far above and beyond her job because she didn't have to do what she did, but she did it anyway...without me even asking her. I will never forget her kindness and generosity in what could have been a horrible experience. Thanks Honda for treating your customers with not only expertise but with a big heart. You have a loyal customer for life. More

Happy we brought at Findlay Honda!! They are so helpful and friendly! We will recomment Findlay to friends and family!! We will buy another Honda at Findlay! and friendly! We will recomment Findlay to friends and family!! We will buy another Honda at Findlay! More

LOVED it, they were absolutely amazing, I had such a poor experience at Honda West on Sahara, these guys are Lightyears ahead as far as service goes. Thanks so much to Will Bonales, i explained to him the ho experience at Honda West on Sahara, these guys are Lightyears ahead as far as service goes. Thanks so much to Will Bonales, i explained to him the horrible situation that i had at honda west and how the sales person who sold me my car promised me a complimentary free first oil change, he honored that deal and i respect these guys so much for it. More

We were on vacation and came in to findley Honda without an appointment, we at that time met Nancy Harter! what a true asset she is to this dealership, she seemed to know we were upset and not knowing what an appointment, we at that time met Nancy Harter! what a true asset she is to this dealership, she seemed to know we were upset and not knowing what to do, she took charge and put our minds at ease. We were in the Henderson area without our husbands when or power steering pump started making noise. Not knowing a sole in town we were lucky to find Nancy! She took our vehicle in right away! She got us something to drink and just told us to relax, she would handle everything, and she did! She had us back on the road in less than 2 hours! We were so grateful! At our home dealership that's the time for an oil change, she is so comforting, understanding, and such a pleasure to do busines with. She even had the rest of the car checked over so we would not run into any other problems during our trip. Her smile, honesty, and compassion was highly appreciated! Would recommend any and all to her! Thanks so much Nancy Stephanie & Linda More

Nancy Harter is always friendly and very helpful in answering my questions. She provided great service today by explaining what happens when the AC compressor and clutch malfunctions and what to look o answering my questions. She provided great service today by explaining what happens when the AC compressor and clutch malfunctions and what to look out and listen for. More

I received my service back in November and after a delay in getting my computer fixed felt inclined to comment about the quality of service I received from Colton Longmire and the Findlay Honda Service dept in getting my computer fixed felt inclined to comment about the quality of service I received from Colton Longmire and the Findlay Honda Service dept. Colton was extremely helpful and thorough and addressed all my service needs in a timely and professional manner. Like most people who take their automobile to the dealership, my skepticism was at an all time high. Colton answered all my questions and provided excellent customer service. Colton, at such a young age, understands the importance of providing the best quality customer service possible. Colton "Gets It" and is a definite attribute to the Findlay Honda Service Department. I would definitely recommend Colton Longmire and the Findlay Honda Service Team for all your repair needs. Thanks again Paul Tuttle More

It was busy, but I was still in and out very quickly. Roger was great, very friendly, took care of us and was helpful with his recommendations Roger was great, very friendly, took care of us and was helpful with his recommendations More

Nancy was great and was ready for me when I got there. She knew what I needed and knew I would need a ride so she was ready to call the shuttle driver as well. She also made arrangements for me to get pic She knew what I needed and knew I would need a ride so she was ready to call the shuttle driver as well. She also made arrangements for me to get picked up when my car was ready. There were only two Service people there and yet she made sure that everything was moving forward and all who came in were address so they didn't feel neglected. Thank you so much! More

I would definitely recommend Nancy Harter because she is very helpful, kind, & friendly. I know very little about cars & she makes it easier for me to understand what service they do to my car. I know i can very helpful, kind, & friendly. I know very little about cars & she makes it easier for me to understand what service they do to my car. I know i can trust her, she always takes very good care of me. More

puchased a certified preowned 2010 honda pilot that had to have the transmission completely replaced, two light bulbs that needed to be replaced and a stain in the carpet all within the first five days of to have the transmission completely replaced, two light bulbs that needed to be replaced and a stain in the carpet all within the first five days of puchased. Talked to Nancy who ooozes excellent customer service instead of returning thcar and aak for all my money back her sincere service changed my mind and want to be life long honda owner and friend of findlay honda henderson More