Findlay Honda in Centennial Hills

I have taken both of my Honda vehicles to this dealership on several occasions to have maintenance and or repairs done. Each time I turn my vehicles in at the service desk, I ensure that the radio and air co on several occasions to have maintenance and or repairs done. Each time I turn my vehicles in at the service desk, I ensure that the radio and air conditioner are off. The technicians drive from the drop off location at the service desk not more than 35 yards to the service bay. When my vehicle is returned the radio is blasting and the air conditioner turned on to the lowest setting (lo). It baffles me why the air conditioner should be on if maintenance is being performed as the vehicle is sitting in the service and why turn on an air conditioner at its lowest setting to drive 35 yards. Now if my vehicle had been returned and there were issues with my air conditioner, I would assume that Honda would not take responsibility for the malfunction. I have repeatedly brought this issue up with the service adviser, and nothing has changed. When Honda sends out their surveys for the work performed, I also make this complaint but never receive any calls or feedback from the service manager or Honda Corporation itself. It's a shame that this dealership does not value their customers by simply responding to complaints and correcting issues that customers complain about. All they are interested in are the 5 star comments. It's time to take my vehicles to a dealer that serves their customers and not the 5 star ratings. I rated their overall service as a one star but in all honesty, it's not even deserving of that rating. More

Been going to this dealership since 2014. The service has always been good. Staff is friendly. Didn’t buy the car from them. But I would give them the first chance to sell me a new Honda when ready. always been good. Staff is friendly. Didn’t buy the car from them. But I would give them the first chance to sell me a new Honda when ready. More

This was my third visit for service and each time I've been treated great!! Service provided was thoroughly explained and recommendations were professionally suggested and not aggressively pushes upon me! been treated great!! Service provided was thoroughly explained and recommendations were professionally suggested and not aggressively pushes upon me!! Once again very pleased with the whole experience!! More

Friendly and accomodating. He makes sure everything is fine. Really recommended for future purchase. Thanks fine. Really recommended for future purchase. Thanks More

I literally have a Honda dealership which is a two minute drive from my house. Instead of going there ever since I bought my Honda pilot I drive to Finley Honda on azure road which is a 25 minute drive. The drive from my house. Instead of going there ever since I bought my Honda pilot I drive to Finley Honda on azure road which is a 25 minute drive. The service there is that good. The people that work there are that good. I would never go anywhere else. More

I recently switched from another Honda dealership to get my 2018 Honda Accord EX serviced, and I am so happy that I did. I always see Kuilani to get my service taken care of, and she always makes sure that my 2018 Honda Accord EX serviced, and I am so happy that I did. I always see Kuilani to get my service taken care of, and she always makes sure that everything is tip top with the outcome of the service, and is never pushy about it, just makes sure that everything that needs to be done is done and done properly. I never have to worry about my car when Kuilani is overseeing the service! I even have special requests about my tires and Kuilani makes sure that my wishes are followed. More

Each time I bring my car into the service department I always see Chris Gamez. Chris is the absolute BEST! He's extremely knowledgeable, very professional, and advises me when my car needs something. H always see Chris Gamez. Chris is the absolute BEST! He's extremely knowledgeable, very professional, and advises me when my car needs something. He knows what the car needs, and makes excellent recommendations. He exceeds my expectations and is definitely a standout!! Finally, someone who understands the meaning of customer service! More

I pulled into Service at my scheduled time and was met about one minute later by a service rep who took me inside to Kuilani my service writer. She was professional and efficient, including finding a sal about one minute later by a service rep who took me inside to Kuilani my service writer. She was professional and efficient, including finding a sales rep to answer a few questions when asked. She called later to advise me that the service was complete and on my arrival, personally retrieved my car. I called her the following day regarding another service and she was on it, including scheduling a service visit for the following week. I have always had great service at Findlay Honda. Kudos to Kuilani. More

Kuilani was my service writer. Very friendly and professional. Suggested service that was due. Findlay Honda Centennial has very convenient service hours. Work was completed in a timely fashion. professional. Suggested service that was due. Findlay Honda Centennial has very convenient service hours. Work was completed in a timely fashion. More

Findlay Honda in Centennial continues to exceed our expectations for maintenance on our Ridgeline. Over the years, we have had Findlay Service do some major maintenance and repairs; timing belt and wa expectations for maintenance on our Ridgeline. Over the years, we have had Findlay Service do some major maintenance and repairs; timing belt and water pump replacement, spark plug replacement and valve adjustment, A/C repair, and CV axle and boot replacement. The same mechanic, EricK, has done all the repairs. We have great confidence in his work and it helps that he also drives a Ridgeline! They had to order some parts for the last repair. Eric came in on his day off to finish the work so we could get our vehicle back a few days earlier. Our service advisor, VictorA, has always worked with us to keep the cost as low as possible and to make sure the work gets done at our convenience. We were a little disappointed that a loner vehicle was not available but they did have a good shuttle service. Guess this is another impact from COVID. Great service! More