Findlay Lincoln

Faith scheduled my service a couple of weeks in advance. I scheduled to have the 10k mile service, a couple recalls and to have them look at the lift gate buttons. When they picked up my vehicle, the kid im I scheduled to have the 10k mile service, a couple recalls and to have them look at the lift gate buttons. When they picked up my vehicle, the kid immediately says they won't be able to look at the lift gate. I don't understand why your scheduling people don't talk to the service managers ahead of time to actually know how long things will take to be completed. This is only my 2nd service, and it's the 2nd time that what has been scheduled could not be completed within the same day. Even if the scheduler had a cheat-sheet so they know how long each service is scheduled to take would be helpful for them to inform customers that it'll take longer than a day or however long. Or they could review what is on the schedule with the service managers a few days in advance so they could notify the customer BEFORE they are surprised the day of the service that it will take longer than expected. I think these options would go a long way for customer service. Also, not having loaner cars for more than 5 weeks is completely unacceptable!! I understand you have to complete recalls on those vehicles as well, but customers recalls should always come first and given the issues mentioned above, not having loaners cars just makes the situation even worse. On a scale of 1-5, with 5 being the best, my experience with your service department is a 1. More

Alan Rothenberg made the sales experience a smooth process. Beyond that we went the extra mike to even bring our vehicle to us out of state. Very impressed with his knowledge and customer service!!! T process. Beyond that we went the extra mike to even bring our vehicle to us out of state. Very impressed with his knowledge and customer service!!! Top notch! More

Today's date is 9/14/26. Its always a pleasure to write a positive review about Service Rep. Keith Platt.. I have an immaculate 2020 Lincoln Continental with only 52,000 Its always a pleasure to write a positive review about Service Rep. Keith Platt.. I have an immaculate 2020 Lincoln Continental with only 52,000 miles on it . . Recently my air conditioner stated to blow hot air. I brought my car into the service department at Gibson rd . In Henderson NV. Once again I was greeted by Service Rep Keith Platt. Keith always takes great care of me. I had to leave the car. When I picked my car up Keith explained exactly what the problem was . Now my air conditioner in my car blows so cold that I feel like I'm riding in a refrigerator. Now, I only have to put my air conditioner at level 2 instead of level 6 or above, Thanks to Service Rep, Keith Platt. I'm nice cool when driving and I'm saving lots of gas by not having to turn my A/C up to levels 6 and above . Keith Platt is an asset to Findlay Lincoln. I thank Findlay Lincoln and most importantly I thank Service Rep Keith Platt. Clay J More

Super friendly, efficient and easy / convenient with home pick up / delivery service Love the new system with all repair suggestions I can review and agree to pick up / delivery service Love the new system with all repair suggestions I can review and agree to More

Fast, efficient and thorough service with good communication and follow up Thank you for providing a loaner too communication and follow up Thank you for providing a loaner too More

It is a great I bought all my car there. Keith is great he is informed me about my car Keith is great he is informed me about my car More

My family (all four of us) as well as numerous neighbors, colleagues and friends have joined us in purchasing vehicles from what all of us believe is the best new and used car dealership in the Western Unite colleagues and friends have joined us in purchasing vehicles from what all of us believe is the best new and used car dealership in the Western United States Findlay Lincoln of Henderson Nevada Barr none. There knowledgeable employees from the Management team, to the service persons and most of all the salespeople provide consistent customer service, never accepting NO as an answer and always ensuring that the customer comes first no matter what needs to be done to so that every customer walks way satisfied. I will never shop anywhere else for a vehicle no matter what. The Findlay Lincoln Team is part of my family forever. More

Jose was incredibly good to work with. He responded quickly and kept me informed on the progress of repairing my transmission. Would absolutely give him a five plus. He also sent a card to He responded quickly and kept me informed on the progress of repairing my transmission. Would absolutely give him a five plus. He also sent a card to pick up my wife and daughter who are driving my car back to Tucson Arizona. More

Service was good but they broke the antenna off and was a little bit of a nightmare. little bit of a nightmare. More

My car has been in three times for the same problem. They keep doing the same thing and it works a few days. Got to go back because the check engine light came on AGAIN so sad to say I am not happy They keep doing the same thing and it works a few days. Got to go back because the check engine light came on AGAIN so sad to say I am not happy More