Findlay Lincoln

Dealing with Keith in Service is always such a pleasure! He always goes above and beyond. For instances, last time in for service, I forgot to mention a problem with one of the rims on our Aviator. The me He always goes above and beyond. For instances, last time in for service, I forgot to mention a problem with one of the rims on our Aviator. The mechanic who worked on the vehicle noticed the rim problem and brought it to Keith's attention. In turn, Keith brought it to my attention and the problem was corrected under warranty More

Prompt, courteous and professional service. Very much appreciate the patience shown by Jose in explaining the issues on the used Lincoln I purchased used from another dealer Very much appreciate the patience shown by Jose in explaining the issues on the used Lincoln I purchased used from another dealer More

Findlay Lincoln has always treated me with class Keith in your service department is top notch. The mechanics always fix things right. My 2012 mkz still runs like it's new. your service department is top notch. The mechanics always fix things right. My 2012 mkz still runs like it's new. More

Working with Keith is always a pleasure. I appreciate the constant communication and the excellent customer service. I appreciate the constant communication and the excellent customer service. More

I purchased a certified pre-owned with a manufacturer warranty.   Before I pulled of the lot the dealer ordered parts for the car.  Almost three months later the car still isn’t repaired.   They don’t re warranty.   Before I pulled of the lot the dealer ordered parts for the car.  Almost three months later the car still isn’t repaired.   They don’t return my calls.   I called Lincoln customer service - apparently they don’t answer their calls either.   Don’t buy from this dealer.  Their service dept is subpar.   It’s great the car has a warranty. It’s great the agree the part is covered by the warranty. It ridiculous I can’t get the repair completed More

Jose is very conscientious and thoughtful! He keeps you updated on the service and is very responsive He keeps you updated on the service and is very responsive More

as excellent Jose Marquez was excellent he took very good care of me and he always does I appreciate him very much as the service writer care of me and he always does I appreciate him very much as the service writer More

Have been using the dealership since I purchased my car in 2015. Use to feel like all were treated special. Disappointed that I can no longer get a loaner vehicle especially when it took 3 days to complete in 2015. Use to feel like all were treated special. Disappointed that I can no longer get a loaner vehicle especially when it took 3 days to complete repair. My longevity as a customer should be considered not just those with cars still under warranty. It was a perk that I do greatly appreciated. Now I just feel like a number... More

Quick and efficient The dealership was quick and efficient. They made dropping off and picking up very easy efficient. They made dropping off and picking up very easy More

Warranty work was told it had been completed but when we got the vehicle home it had multiple problems all stemming from the work done to the seat. We have left over 6 messages with no return call or respon got the vehicle home it had multiple problems all stemming from the work done to the seat. We have left over 6 messages with no return call or response. Will be following up with a BBB complaint More