Findlay Toyota Flagstaff

Consistent excellence We have had 4 Toyotas that have been serviced almost exclusively by this dealer. Three of the 4 were even bought here! They are competent, trustworthy We have had 4 Toyotas that have been serviced almost exclusively by this dealer. Three of the 4 were even bought here! They are competent, trustworthy, and competitively priced. No reason to look for another dealer! More

Great as usual Steve is always a great guy when we come in. He is always helpful and knowledgeable. He always makes things right for us . He gives us outstanding se Steve is always a great guy when we come in. He is always helpful and knowledgeable. He always makes things right for us . He gives us outstanding service. After as I'm concerned he is a #1 employee at toyota and a irreplaceable asset to findlay toyota. More

Can't Even Schedule An Appointment I've been trying all day to schedule an appointment for service. I have yet to actually talk to anyone other than the operator, who I finally told tha I've been trying all day to schedule an appointment for service. I have yet to actually talk to anyone other than the operator, who I finally told thanks, but transferring me to a number that never gets answered is frustrating and unacceptable. Finally got to voicemail, but 5 hours later I still haven't heard from a service advisor. There are other shops that work on Toyota's. I guess I'm going to find one of them since Findlay doesn't care about their customers. More

Efficient service We located a vehicle on CarFax and I called and spoke to Joey Gonzalez. We knew what we wanted in a used vehicle for our daughter. He answered all my We located a vehicle on CarFax and I called and spoke to Joey Gonzalez. We knew what we wanted in a used vehicle for our daughter. He answered all my questions and had the vehicle ready for us to view and test drive when we arrived (3 hour drive). Joey understood what we were looking for and didn't try to sell us on other vehicles with features we didn't need. We appreciated his straight-forward demeanor. Our daughter is thrilled with her used Corolla! More

Bobbie is awesome! Prior to purchasing my vehicle I approached Bobbie at random to ask about the cost and feasibilty of adding some features to a vehicle I was consideri Prior to purchasing my vehicle I approached Bobbie at random to ask about the cost and feasibilty of adding some features to a vehicle I was considering buying. She took time to make sure my questions were answered completely and I had all the info I needed. I continued with my purchase and wound up bringing the vehicle in the next day to get some tires put on as part of the sales contract. She took care of my needs and got my vehicle set up quickly. Her customer service and desire to make sure all questions are answered clearly and completely is exactly what you would expect and hope for. Because of this, I will request her any time I need to bring my vehicle in. More

A dealership that actually cares I initially had some issues with my purchase at Findlay. However, they resolved those issues by listening to what I had to say and really hearing me. I initially had some issues with my purchase at Findlay. However, they resolved those issues by listening to what I had to say and really hearing me. Jon and Shawn both worked hard to turn my opinion of Findlay around and they succeeded. I will be heading to them the next time I want to pick up a Toyota. More

No pressure car sales?!?!?! Get Real Went in to test drive a used car. The sales representative went on and on about how low pressure they were... The test drive took 10 minutes. I spen Went in to test drive a used car. The sales representative went on and on about how low pressure they were... The test drive took 10 minutes. I spent the next hour trying to leave and not be rude. More

Unbelievable service and hospitality! I visited this location twice this month with minor service issues. On both occasions I was treated professionally and felt as if my situations were I visited this location twice this month with minor service issues. On both occasions I was treated professionally and felt as if my situations were important to them as well. Their hospitality and quality of service is hard to find and much appreciated. I'm looking forward to the next time my car has an issue! Thank you. Sally Schauble More

All about customer service and sneakiness Well, to start- The owner of this dealership does a ton for charities in Flagstaff and so when it was time for a new ride, Findlay was my first choice Well, to start- The owner of this dealership does a ton for charities in Flagstaff and so when it was time for a new ride, Findlay was my first choice. Gotta support those that support your community. Anyways, went down to the Toyota dealership with the misses to get a new Prius. I drive a ton and it seemed like a good investment. Met with local legend Randy Waites who got me all set up. He said the car would be ready the next day, so we left and planned to return the following day. THEN, he called me and told me that another salesman had sold the car I wanted and that they were trying to find me a new one. I wasn't happy. Two days later, I get home and the car I wanted was in the driveway with a giant bow. Turns out the wife wanted to surprise me and Randy got in on the shenanigans. It was a magical moment that i will remember. Big xxxxxxto Randy for going above and beyond to make a beautiful memory! More