Findlay Volkswagen Flagstaff

We purchased a 2020 Atlas Cross Sport on January 30,2021, it was very nice to deal with the Findlay team from Mariah in sales, Jeff in finance and all the other helpful folks. We drove from Phoenix to deal it was very nice to deal with the Findlay team from Mariah in sales, Jeff in finance and all the other helpful folks. We drove from Phoenix to deal with them and this is the second time we have bought a vehicle from them and had a good experience in dealing with Findley Volkswagen Flagstaff. They were all so pleasant and professional even though they had had a lot of snow the day before and had been busy shoveling snow since the early morning. They let us take the car for a test drive even though the roads were a mess from the snow. Just wish we were closer so they could do the maintenance for us. I would recommend Findlay VW to anyone considering a purchase of a new or used vehicle. Thanks Findlay Manfred & Connie More

Very professional work done here. Brought my car in for an inspection and it was completed in a timely manner. I suggest anyone in Flagstaff with a European car should bring their car here for service. Tha an inspection and it was completed in a timely manner. I suggest anyone in Flagstaff with a European car should bring their car here for service. Thank you More

Service department has continuously been accomodating and easy to work with. My service consultant, Jonathan, provides great customer service and exhibits a chearful and helpful demeanor. easy to work with. My service consultant, Jonathan, provides great customer service and exhibits a chearful and helpful demeanor. More

I recently got into an accident in my brand new Volkswagen Tiguan. I am a 20 year old girl, and i was treated like a 20 year old girl. I took my car into the dealership to have them look at it and Volkswagen Tiguan. I am a 20 year old girl, and i was treated like a 20 year old girl. I took my car into the dealership to have them look at it and they said they would be in contact with my insurance. I waited about a week and called my insurance to see what they think, and they claimed that they had no recollection of anyone calling them about fixing my car. It took nearly 2 weeks for them to contact my insurance. When I finally took my car in, it was ridiculous. They claimed that because of Covid they were getting parts slow, which I understand. But I have a white car, and they had my car for 3 weeks just to get paint. White paint. They didn’t order it before I got there, and I find it really hard to believe that it took that long to get paint. I was treated like a first time car owner, and I was not happy with the lack of quickness to help me with my car. More

Great communication and service I brought in our Jetta for a routine service and for a few recall updates. Jonathan met me out in front and directed me to the service bay where he lo I brought in our Jetta for a routine service and for a few recall updates. Jonathan met me out in front and directed me to the service bay where he looked over my appointment and assured me they could handle everything. I left the car there and met him at the service desk where we went over each item. He gave me several options for waiting or going to nearby stores. I opted to wait in the comfortable customer area and read materials there. Jonathan came out to see me once with an update and a question and let me know they were getting close. When they were done, he again found me, gave me paperwork, explained everything they did, and helped me pay the reasonable bill. He was a pleasure to work with, the car was all cleaned up, and the work was well done. Now I just get to enjoy my VW till the next service, when I will enjoy coming back to this dealership. Sincerely Jim Elmer 2019 Jetta Clarkdale, AZ More

SERVICE OVER THE TOP Our Atlas recently decided to go on vacation. We called Findlay VW and they got the car picked up and diagnosed immediately Carsten ordered up the p Our Atlas recently decided to go on vacation. We called Findlay VW and they got the car picked up and diagnosed immediately Carsten ordered up the parts and got our car back to us faster then expected and it was in showroom condition when we picked it up. These guys are meticulous and very professional would highly recommend them for any repairs or buying a new car. More

Great Service Department I've been having my Eurovan and other VW's serviced here for years, and this is the best dealer service experience by far. Carsten has decades of soli I've been having my Eurovan and other VW's serviced here for years, and this is the best dealer service experience by far. Carsten has decades of solid VW experience can figure out the most difficult problems. Everyone in the service and parts department takes an obvious amount of pride in their work. Thank you! More

Everything a Dealer Should Be I bought my TDI Sportwagen from Findlay VW ten years ago. It has never been serviced anywhere else. I credit their excellent service work with m I bought my TDI Sportwagen from Findlay VW ten years ago. It has never been serviced anywhere else. I credit their excellent service work with my car’s superb dependability record. When I drive into the service bay they come out to greet me. They pay attention to details and keep me informed. They are the best, from thorough, knowledgeable people on the front desk to the skilled mechanics. They wash my car every time. They’ve thoughtfully printed out a copy of my new warranty, including exact dates of each coverage (I had the TDI fix). I’ve had some great conversations with the guys who drive me home. The GM, Ron Berry, has given me perfect advice over the years. I even like the waiting area, complete with coffee, snacks and a dignified greeter dog, Gibson, who comes around from time to time. Whenever I walk into the store, I think “good management, great personnel.” In case you can’t tell, I’m a fan. More

Service over the top!! The Flagstaff Findlay has always gone the extra mile to take care of any service needs. Great customer care and service! Well knowledged and very good The Flagstaff Findlay has always gone the extra mile to take care of any service needs. Great customer care and service! Well knowledged and very good at answering questions. More

Best customer service Every time we have visited Findley VW in Flagstaff for service they have always gone the extra mile to make sure everything was to our satisfaction, a Every time we have visited Findley VW in Flagstaff for service they have always gone the extra mile to make sure everything was to our satisfaction, and it always has been. More