Findlay Volkswagen Henderson

Service was fast and very friendly. Gives you a video to see how your car is doing which is very nice. Gives you a video to see how your car is doing which is very nice. More

Jesse, makes things very easy and always provides top notch service 👌 👏 keep up the good work! notch service 👌 👏 keep up the good work! More

Fast and friendly service handled everything quickly and efficiently done done done done don done efficiently done done done done don done More

Professional, friendly service. Dealership was able to take me in even though I had an appointment. It made it convenient for me, especially getting my car back the same day. Dealership was able to take me in even though I had an appointment. It made it convenient for me, especially getting my car back the same day. More

They don't even deserve a star took my jetta for an output speed shaft sensor they replaced it and now the car won't even go into gear and their escape goat was you needa new Transmission they will not output speed shaft sensor they replaced it and now the car won't even go into gear and their escape goat was you needa new Transmission they will not stand behind their work put the inexperienced tech on it and want me to pay for a transmission they literally told me take your car. Asked them how ? In a Tow truck, worst customer service and will not accept their mistakes More

Partnered with Horacio to purchase a new Taos, very personable, very helpful, customer service bar was set high. Easy to work with and the process was easy. personable, very helpful, customer service bar was set high. Easy to work with and the process was easy. More

Don’t even know where to begin my son’s Jetta TDI was totaled. So I found one with some issues after I purchased took it straight to dealership to have timing belt replaced. Then I had a REGEN issue and totaled. So I found one with some issues after I purchased took it straight to dealership to have timing belt replaced. Then I had a REGEN issue and they said it’s thermostat, After replacing the thermostat which takes 3 hours took back to be told needed NOX catalyst replaced 400 miles after picking up car Turbo granades replace Turbo to have Nox catalyst issue again they replace it under warranty. To come back to be told thermostat is bad again so this will be 3 in a year. To be told thermostat is bad again. Then Girl techs sends video of the Cam seal leaking 10000 miles after they replaced everything in timing area except for the seal and says I should replace it all again. Oh they know the seals fail around 150000 miles but do they say hey while we are charging you 3000 you might want to replace this 25 dollar seal.. I spent over 5000 at dealership and another 1000 plus at my house. Truthfully I have no faith in most of the techs there. I think Miguel is the only one that haves a clue… I told them last visit I am done picked up car I will drive it till it blows up at this point… My car was there when the computer system got hacked and that’s when they did the timing belt and I thought the bill was a lot more than last time but never got a printout due to they had no computer sytem cause they were hacked.. I learned after the techs were only working on what was there so I am pretty sure he padded up the bill nickel and dimed me. They kept my car hostage cause no one there knew how to release it over a month this xxxx went on. I own 3 TDIs but to be honest VW doesn’t really make a great car there electronics are sub par. You can’t have remote start and open the door without car shutting off I really don’t care for the Findlay Group and I won’t be purchasing a car from them ever again granted I purchased 5 cars from them I really think the customer service has gone to crap…. I can buy a part online for my car OEM for literally half the price they charge, so I ask them why so much they say Vegas prices I call it pure Greed… they have lost. Customer I can go somewhere else and get ripped off… The only way I will ever buy another VW is if they bring back the TDI but they got caught with their pants down on that one too… Dealership just ain’t the same anymore… Pretty sad More