Findlay Volkswagen Henderson

Jesse, makes things very easy and always provides top notch service 👌 👏 keep up the good work! notch service 👌 👏 keep up the good work! More

Fast and friendly service handled everything quickly and efficiently done done done done don done efficiently done done done done don done More

Professional, friendly service. Dealership was able to take me in even though I had an appointment. It made it convenient for me, especially getting my car back the same day. Dealership was able to take me in even though I had an appointment. It made it convenient for me, especially getting my car back the same day. More

They don't even deserve a star took my jetta for an output speed shaft sensor they replaced it and now the car won't even go into gear and their escape goat was you needa new Transmission they will not output speed shaft sensor they replaced it and now the car won't even go into gear and their escape goat was you needa new Transmission they will not stand behind their work put the inexperienced tech on it and want me to pay for a transmission they literally told me take your car. Asked them how ? In a Tow truck, worst customer service and will not accept their mistakes More

Partnered with Horacio to purchase a new Taos, very personable, very helpful, customer service bar was set high. Easy to work with and the process was easy. personable, very helpful, customer service bar was set high. Easy to work with and the process was easy. More

Don’t even know where to begin my son’s Jetta TDI was totaled. So I found one with some issues after I purchased took it straight to dealership to have timing belt replaced. Then I had a REGEN issue and totaled. So I found one with some issues after I purchased took it straight to dealership to have timing belt replaced. Then I had a REGEN issue and they said it’s thermostat, After replacing the thermostat which takes 3 hours took back to be told needed NOX catalyst replaced 400 miles after picking up car Turbo granades replace Turbo to have Nox catalyst issue again they replace it under warranty. To come back to be told thermostat is bad again so this will be 3 in a year. To be told thermostat is bad again. Then Girl techs sends video of the Cam seal leaking 10000 miles after they replaced everything in timing area except for the seal and says I should replace it all again. Oh they know the seals fail around 150000 miles but do they say hey while we are charging you 3000 you might want to replace this 25 dollar seal.. I spent over 5000 at dealership and another 1000 plus at my house. Truthfully I have no faith in most of the techs there. I think Miguel is the only one that haves a clue… I told them last visit I am done picked up car I will drive it till it blows up at this point… My car was there when the computer system got hacked and that’s when they did the timing belt and I thought the bill was a lot more than last time but never got a printout due to they had no computer sytem cause they were hacked.. I learned after the techs were only working on what was there so I am pretty sure he padded up the bill nickel and dimed me. They kept my car hostage cause no one there knew how to release it over a month this xxxx went on. I own 3 TDIs but to be honest VW doesn’t really make a great car there electronics are sub par. You can’t have remote start and open the door without car shutting off I really don’t care for the Findlay Group and I won’t be purchasing a car from them ever again granted I purchased 5 cars from them I really think the customer service has gone to crap…. I can buy a part online for my car OEM for literally half the price they charge, so I ask them why so much they say Vegas prices I call it pure Greed… they have lost. Customer I can go somewhere else and get ripped off… The only way I will ever buy another VW is if they bring back the TDI but they got caught with their pants down on that one too… Dealership just ain’t the same anymore… Pretty sad More

Very professional, Findlay VW are always good to me for the past 10 years. Will stay in business with them the past 10 years. Will stay in business with them More

Service staff is great Loved getting video of what tech was doing in real time was doing in real time More

I like the people at this dealership, especially in the service department, but yet I can rate the dealership higher that a 3. I bought my vehicle new in November 2021 and only last month did my problem service department, but yet I can rate the dealership higher that a 3. I bought my vehicle new in November 2021 and only last month did my problem with my brakes get resolved. They knew it was an issue. This time I booked in my car to address an infotainment issue that I had previously mentioned when getting my car serviced. I was told 2 to 3 hours and to bring my car in as early as possible if I was going to wait for it. I arrived and had the car checked in by 7:38 am. At 8:55 I was told that my car hadn’t been started and there were a few ahead of mine. So much for my appointment and getting in early. Closer to 10:00 am I was offered a Loaner car, I have always been told that they weren’t available, it seemed to coincide with a group of Volkswagen guests viewing the dealership, maybe getting potential complaints out of the way was the real reason a loaner was available? I finally got my car back at 5:00 pm, at this point I wasn’t unhappy because at least I had a loaner. Then I read what had been done. The problem had been fixed BUT, it was a known problem dating back to a TSB from early 2023. There was explanation as to why it hadn’t been addressed at previous services. Vicente and Jesse on the service desks are great, I have no complaints about how they do their jobs, they are very good, but there seems to be a disconnect with service delivery with Volkswagen at a corporate level. I don’t meant at the dealership level. For whatever reason I always feel like VW at an institutional level isn’t bothered about supporting dealerships in providing the best service experience. I love my VW Atlas, it’s my fourth VW and I recommend it, I just feel like VW corporate cut corners and only address needs when customers complain enough to become a nuisance. Not Findlay’s fault perhaps, but it harms their customer service delivery. More

I reached out to Findlay VW because my wife and I just had a baby and was taking Ubers back and forth places as my car was totaled and I needed a car to get back and forth to work as well as something I c had a baby and was taking Ubers back and forth places as my car was totaled and I needed a car to get back and forth to work as well as something I can make sure is safer and sanitized for our new arrival. I needed a third row suv to fit 3 ( car seats) as well as have room for my older kids and my wife. Findlay VW always had good reviews so I reached out to Zach Hentzell and also the sales manager John McKibbin to see if I could get approved for a car that I picked out. I was surprised on how fast I was approved and the communication from John. Zach did not communicate as much as I had hoped but I was blessed and happy to be getting a car for my family. I told John I did not want to get the car unless the deal was 100% done. He said it was, got to the dealership and signed the papers and got the car. What they failed to tell me was the bank they got my deal done with loves to harass non stop- They would tell me one thing, then tell finance another, and even finance told me that bank called him everyday about my deal. They emailed my job non- stop, and called my job non stop and called me. It was always commincating delays with all three people I was working with at VW. Then I get a call telling me to bring the car back because the bank does not want to fund my deal for reasons we could have worked out. Because of the communication error, I still have no car for my family, my newborn has gotten sick still being in a Uber due to some are unsantized and because my wife is allergic to pet's she is unable to ride when we need to go to our newborn apts. etc. After the car was returned, I reached back out to the sales manager John McKibbin to see if I could possibly get a new bank or work back with the same back and fix the miscommunication and he got very harsh in the emails then stopped responding. My thing is they only tried one bank to get me financed and stopped responding to me which is very uncalled for when they all knew how important it was for me to get a third row suv. After the car was returned because I purchased an extended warranty that was being charged monthly, finance never cancelled the warranty and the company started charging me (which I still have not gotten my refund back for a car I don't have) I reached out to finance he said it's on the warranty company but when I called the warranty company they said it was on finance. Though all of this because I still need a car I would still see what can be done for me and getting a car. I would feel better not working with the same people though and hope the GM can step in and assist me. More