I am a 69 year-old woman whose 2012 Rav4 was a "total loss" after hitting a deer on the PA Turnpike 10/25/18 just east of Somerset. I had been considering buying a new car, as mine had >140,000 miles, but not under these circumstances. I am moving to NJ and would have waited to buy it from a dealership in the area where I would be living. I walked into Fiore Toyota in an attempt to educate myself about options, and was so impressed with the straightforwardness, knowledge, character, and lack of pressure from Tom McCracken, that I drove off the lot with my new Rave4 the next day. I am not an "impulse buyer." Fiore's inventory was amazing for so late in the year for such a popular model vehicle, and Tom helped me consider options to best suit my needs and wishes. I could have driven off with a new car that night, for just a deposit check, but was anxious about hitting the deer the week before and then being sideswiped in my rental car the night before, and decided to wait for daylight. Tom explained how any Toyota dealer would honor my service contract, the free lifetime limited powertrain extended warranty from the dealership, and the extended electrical warranty offered by the dealership, which I purchased. I have found in the past that car dealerships tend to try to take advantage of women shopping alone, but that certainly is not the case here. I cannot imagine Tom treating anyone with but the utmost respect, courtesy and consideration. Another Tom in the business office had all the paperwork prepared when I returned to pick up my car the next day, answered my questions. Buying a car was a fun, pleasant experience, rather than the stressful one it usually is.