Back

Firelands Toyota

Sandusky, OH

4.3
247 Reviews

904 E Strub Rd

Sandusky, OH

44870

Directions

Filter Reviews by Keyword

By Type

247 Reviews of Firelands Toyota

November 01, 2019

a professional experience all work done in an especially good manner! was presented with all the information I needed to make a good decision on my part! did their business in More

by CHARGAR83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Jared Payne
November 01, 2019

We had periodic service done on a newly purchased vehicle. Staff are always very nice and explain what is being done on the vehicle. They answer any questions, and service is done once the vehicle arrives and More

by PETERKRUSING
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service desk personnel
November 01, 2019

Kindness Everyone is kind and courteous upon entering the building with the convenience of the garage door opening at arrival and their explanation of the serv More

by VWILHELM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
November 01, 2019

Great service ! The customer service is so great! They make you feel good about your appt and keep you very informed on your vehicle! Always get a car wash and that i More

by KECK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Basilone
November 01, 2019

Late night buy!! I can’t thank Kasper Toyota enough for the help and time they spend with my wife and I. We went in with a pretty good idea of what car we wanted. My w More

by Harrybear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fialkowski, Steve Donahue, Jacob Contreras
November 01, 2019

Problem with prior repair and time spent waiting. I've been coming here (after buying my new car here in 2008) for all my service, and generally am very satisfied with everything. This time, however, More

by philipw2920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember his name.
Nov 15, 2019 -

Firelands Toyota responded

Sorry to hear this have you spoken with our service manager about the situation? 419.502.5684

Nov 16, 2019 -

Firelands Toyota responded

On behalf of the service team here at Kasper, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered due to the time spend and "mediocre" parts is understandable and your experience is unacceptable. We would like to discuss this further with you, please do not hesitate to contact me at your convenience. Respectfully, Matt Maschari General Sales Manager (419)502-5610

November 01, 2019

Quick and thorough The service attendant listens and answers questions/ keeps customer informed. Kasper provides wide service; promptly orders parts and gives appiuntme More

by mburton1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Maschari, Johnny Perez, Jared Payne
November 01, 2019

Excellent experience, best dealership in Sandusky! We just purchased our third car from Kasper Toyota. Jared is the best! He had the car upfront and ready to look at. We were in an out with a new ve More

by KROSS78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Maschari, Jared Payne
November 01, 2019

Perfect again The service department always takes care of me and my needs. They are easy to schedule, on time and do excellent work. I wouldn’t go anywhere else. More

by CARLEDWARDWILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Maschari
November 01, 2019

Worth the drive!!! I drove 4 hours to make a deal with Kasper Toyota and I'll definitely be making that drive again. The staff were very honest and the deal was excelle More

by DKEL25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Maschari, Jared Payne
...
19
...