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Firelands Toyota

Sandusky, OH

4.3
247 Reviews

904 E Strub Rd

Sandusky, OH

44870

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247 Reviews of Firelands Toyota

February 26, 2020

Nice dealership worked well with and for me! Great salesman Mike Basilone really helped us throughout the process! I only questioned the choice to put a truck on the lot with the badly dry rotted tire More

by MASTITT
Recommend Dealer
Yes
Employees Worked With
Mike Basilone A+, Steve Fialkowski, Steve Donahue, Johnny Perez
Feb 26, 2020 -

Firelands Toyota responded

Thank you for taking the time to leave us a review of your experience with Mike and the rest of the Kasper team. It sounds like they took great care of you. I would like to discuss the tire condition with you at your soonest convenience. Please contact me at (419)502-5610. Thank you! Regards, Matt Maschari General Sales Manager (419)502-5610

February 25, 2020

Alecia was absolutely wonderful to work with. She was friendly and extremely professional. She was so thorough while exlpaining all the features of my new car. I really appreciatex that. She was patien More

by David N
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Alecia Henson
Feb 26, 2020 -

Firelands Toyota responded

Thank you for taking the time to leave such positive feedback about your experience with Alecia and the rest of the Kasper team. I am very please that we were able to get you into a car you will really enjoy. Your recommendation is much appreciated as well. Please let us know how we can assist you in the future. Kindly, Matt Maschari General Sales Manager (419)502-5610

February 23, 2020

rip off artists Car was brought in for service and was told that the frame was so rusted it shouldn't be driven at all. They could fix it and it would cost between $1 More

by Siam
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Service personnel
Feb 26, 2020 -

Firelands Toyota responded

I have tried to find a way to contact you personally but I have been unsuccessful to this point. I would really like to talk to you in regards to this review and your poor customer service experience. Please contact me ASAP so I can better understand the issues that caused this outcome. I am committed to making your experience better and offering any and all explanations in hopes of remedying the situation. Thank you kindly, Matt Maschari General Sales Manager mmaschari@kasperautogroup.com (419)502-5610

Feb 26, 2020 -

Siam responded

Your service person made my daughter very upset, by telling her she shouldn't even be driving her car. We just bought the car a 1 1/2 ago. If you had looked at the sales record you would have found how to contact me or my daughter. She has been taking her car in to your service department to keep your warranty up, so you should have her information too. Why in all this time didn't the person changing the oil notice how "bad" the frame was. I had dealings with Kasper several years ago while up here on vacation and they tried to sell me a bill of goods that would have cost me several thousand dollars, guess what, there was nothing wrong with my transmission. The damage has already been done by one of your service people. I don't know how this could possibly be remedied. Serena Dawkins

Feb 26, 2020 -

Firelands Toyota responded

Thank you so much for letting me know what happened. Please allow me an opportunity to research this issue. Matt Maschari

Feb 26, 2020 -

Siam responded

I did not make an account, so I cannot sign in. I don't want to make an account. My email is serenad223@yahoo.com

February 22, 2020

Steve is a great upfront honest guy that is very hard to find in this business. I worked with Steve in the past. Always willing to help anyone get into their next new or used vehicle. Steve your finally sel More

by Mike.
Recommend Dealer
Yes
Employees Worked With
Steve Fialkowski
Feb 26, 2020 -

Firelands Toyota responded

Mike, thank you for the complement towards Steve. I am sure he will be happy to hear of your kind words. Hopefully you will look to Steve and the rest of the Kasper team in the future. Respectfully, Matt Maschari General Sales Manager (419)502-5610

February 17, 2020

Hands down I would recommend Kasper Toyota for any car purchasing. Mike treated me like family and gave me the best deal on my vehicle. More

by jessicaf0713
Recommend Dealer
Yes
Employees Worked With
Matt Maschari, Mike Basilone
Feb 17, 2020 -

Firelands Toyota responded

Thank you for the great review. You are too kind, Jessica! It was our pleasure assisting you. Mike is surely one of the best. He takes great pride in offering a personal customer experience to all of his customers. You can count on us to offer the same experience after the sale as well! Best, Matt Maschari General Sales Manager (419)502-5610

February 16, 2020

DEALERSHIP WAS CLEAN. PEOPLE WERE VERY FRIENDLY WE HAD BEEN CALLED SEVERAL TIMES ABOUT BUYING A CAR FROM KASPER. I HAD JUST PURCHASED A NEW 2020 FORD ESCAPE. IT WAS A 4 CYLINDER. MY HUSBAND WAN More

by MSTATLER
Price
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Johnny Perez, Alecia Henson
Feb 17, 2020 -

Firelands Toyota responded

I appreciate you taking the time to leave your feedback regarding your purchase experience. I know Alecia and the rest of the staff went above and beyond for you. I am sorry you did not like the trade in value we offered. I hope you know you were not obligated to accept our offer. The unfortunate part about trading in a newer vehicle with low miles is that the trade value does not equal the initial price paid. I am also sorry we made you feel rushed into making a decision. Of all the sales associates at the dealership, Alecia is the most caring and easiest to work with. She always puts the needs and concerns of her customers first. If you have any questions, I would kindly ask you contact me directly. Respectfully, Matt Maschari General Sales Manager (419)502-5610

February 15, 2020

Alecia is amazing. Came to her after having a very poor experience at another dealer. No high pressure and very honest. The dealership was even patient with my newborn deciding to start crying as soon as More

by kashmyr7
Recommend Dealer
Yes
Employees Worked With
Alecia Henson
Feb 17, 2020 -

Firelands Toyota responded

Thank you for taking a moment to let us know about your recent experience. I sincerely appreciate your business and the kind words you have for Alecia. She enjoys what she does and it is very obvious. There is nothing she will not do for her customers. Please keep us posted and let us know how the car is doing. Good luck with the newborn, too! He sure is tiny. Kind Regards, Matt Maschari General Sales Manager (419)502-5610

February 14, 2020

Real good pretty much up explained everything about warranty, people were friendly, nobody tried to pressure you into buying other vehicle, or more coverage, I felt comfortable with people that sold m More

by ARFLORES94
Recommend Dealer
Yes
Employees Worked With
Steve Fialkowski, Steve Donahue, Johnny Perez, Brad Holm
Feb 17, 2020 -

Firelands Toyota responded

I appreciate your positive review and recommendation. I am very happy to hear our team treated you well when you were here. If you need anything at all please don't hesitate to ask. We are here for you. Kindly, Matt Maschari General Sales Manager (419)502-5610

February 06, 2020

Great to work with so far. Alicia Henson was great to work with. Alicia listened and captured what we were looking for!!!! We love Pruis! More

by sclark3049
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Alecia Henson
Feb 06, 2020 -

Firelands Toyota responded

Thank you for taking the time to leave us a review about your experience with Alecia. I am pleased to hear you loved working with Alecia and that you also love your Prius. Let any of us know if you need assistance in the future. Kindly, Matt Maschari General Sales Manager (419)502-5610

February 04, 2020

It was a real pleasure working with Alecia. She was very knowledgeable, friendly, honest. She had a true southern charm to her professional work ethics which was very refreshing. I would recommend her to an More

by mjk9607
Recommend Dealer
Yes
Employees Worked With
Alecia Henson
Feb 05, 2020 -

Firelands Toyota responded

Alecia is certainly one-of-a-kind. Not only are we lucky to have her, so are our customers. She is constantly putting the needs and concerns of her customers first. I am thankful you trusted Alecia and Kasper with your purchase. I wish you nothing but many happy years of ownership! Please let us know how we can assist you in the future. Kind Regards, Matt Maschari General Sales Manager (419)502-5610

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