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Firkins Chrysler Jeep Dodge Ram
Bradenton, FL
2,195 Reviews
Firkins Chrysler Jeep Dodge Ram offers top-quality vehicles at a great value. Our dealership is committed to providing our customers with the best possible experience, both in terms of the vehicles we offer and the service we provide. Our inventory includes a wide range of new and pre-owned vehicles, including the latest models from Chrysler, Jeep, Dodge, and Ram. We also offer a variety of financing options to fit any budget, so you can find the perfect vehicle at a price that works for you. Our team of experienced sales professionals is dedicated to helping you find the perfect vehicle to meet your needs, and we pride ourselves on our excellent customer service. So if you’re looking for a high-quality vehicle at a great value, come to Firkins Chrysler Jeep Dodge Ram and let us help you find the perfect car for you.
Our mission is to earn and retain our customers’ loyalty by delivering a sales and service experience with outstanding quality, integrity, and value. Our team works ethically and focuses on exceeding the expectations of our customers. We also have a long-standing tradition of supporting our community and staying active in local organizations.
At Firkins Chrysler Jeep Dodge RAM, we’re your go-to full-service dealership for all things Chrysler, Jeep, Dodge, and RAM. Whether you’re in the market for a new or used vehicle, equipped with the latest technologies like Uconnect, or in need of auto loans or Mopar car parts, we’ve got you covered. Our dealership proudly offers the best selection and service in Tampa, Sarasota, Bradenton and the surrounding areas. With our experienced staff on hand, you can trust that we’ll guide you in the right direction, whether you need vehicle repair, financial assistance, or simply a new car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,195 reviews
December 03, 2022
RUN! "manager" Josh Scutt and GM John Gross. You know why. Make it Right! I purchased a 21 Gladiator in 4/2021. I have received letters about your tra "manager" Josh Scutt and GM John Gross. You know why. Make it Right! I purchased a 21 Gladiator in 4/2021. I have received letters about your trade in promos, and after a multitude of letter, emails and phone calls, decided last week Tuesday 11/22 to inquire, while I was there for service. Met with Chris and pinpointed a 2022 Gladiator I would enter into agreement with. "Manager" Josh Scutt entered into the picture, then we agreed on terms. You were to get the vehicle in between Saturday or this past Monday. I put the deposit down and left. We ran our credit, approves instantly, and Chris would follow up. He followed up Wednesday 11/23, everything looks good, and that was it. No contact Thursday of course, but nothing Friday, Saturday, Monday, Tuesday. Then I reached out to Chris Wednesday, inquiring on this agreed upon vehicle. He informed me that he had asked Josh Scutt "Manager " of the deal to contact me and follow up some time ago, and never did. Chris informed me that Josh would get back to me. That was yesterday. I reached out again to Chris today, asked him for Josh to update. He has not. I asked Chris for your contact information to let you know the poor "management " and customer service you have in your dealership, if you actually care. So, in summary, I asked, we selected a car, we agreed on the terms on the LOCAL Gladiator, we ran our approved credit, a deposit was taken, and NO ONE has contacted me, nor will have the decency to follow up. Even if we just asked for my deposit back and went to Sarasota Jeep, the credit was ran, now have to be run again. As a Finance and Operations professional, that does not look good. Where do we stand and how are you going to make this right? I just wanted to buy a xxxx car. I have little faith now in your dealership. Still no call from Josh Scutt. Another LIE. GM John Gross, you can have my phone to show you employ a LIAR! More
by Pissed Off
Employees Worked With
Josh Scutt
Helpful October 18, 2022
I called to make sure that a part is in stock, was confirmed and price told. Spent 40 min in traffic (one way) and all of the sudden the price is about 60% higher. When I told him that I called just a confirmed and price told. Spent 40 min in traffic (one way) and all of the sudden the price is about 60% higher. When I told him that I called just an hour before and was told a price, he stuck to the much higher price. This is not the first time I have had this exact same issue with this parts department. I will stay clear of this dealership altogether and not even consider buying a vehicle here again. My trust is gone. More
by McCarthy
Employees Worked With
Austin Bloome
August 29, 2022
Ram 3500 had an issue, ended up being tires, told the guys that the number they had was a home number and gave them a cell to text, about 3 days after the tires arrived, we called and left 3 VMs with no guys that the number they had was a home number and gave them a cell to text, about 3 days after the tires arrived, we called and left 3 VMs with no return call. We called and left a VM for service mgr (no return call) but at that time we got a call from service saying the vehicle had been done for 2 days and the techs were calling (nope, no missed calls or VMs) and texting the number (house number = no texts). When we picked up the truck the rims were DIRTY, the rims had to be taken off to replace the tires and the techs did NOT wipe them down! They were off, you probably had a rag, it's like a minute per rim, clean up for the customer (or after yourself) so 2 things: Listen to the customer, if they tell you text this number or call this number DO that not what you think, technology is great but customer service is better, next (item 2) go the extra distance for the customer, doesn't need to be above and beyond but at least clean what your touching More
by gregsnipe
Employees Worked With
Sean Averso, Mark Russell
