Firkins Chrysler Jeep Dodge Ram

Professional Ken was attentive friendly and understanding of my needs. I had been with Honda since 1989 and am happy that I have switched to Jeep at least a year Ken was attentive friendly and understanding of my needs. I had been with Honda since 1989 and am happy that I have switched to Jeep at least a year ago. Well made product ..... smooth and tight ride. Thank You! More

Great sales people Had an awesome salesman and Todd and Lee I would buy from that man again very nice experience very friendly informative and easy to work with love the Had an awesome salesman and Todd and Lee I would buy from that man again very nice experience very friendly informative and easy to work with love the experience More

2019 Charger By far the best interaction I’ve had with a car salesman. Chris went all out to locate the car I wanted and then personally took care of seeing that By far the best interaction I’ve had with a car salesman. Chris went all out to locate the car I wanted and then personally took care of seeing that some lot rash issues were taken care of. Evelyn Fernandez is a great customer service person and the type of pleasant and efficient person you want to be the initial contact a customer has with your dealership. Good job all around. More

Just trouble after trouble with these folks I really wish I could leave a better review for them. The personnel are courteous and try to be helpful, but they're either overworked or just don't I really wish I could leave a better review for them. The personnel are courteous and try to be helpful, but they're either overworked or just don't have the skills necessary for good service. I have been taking my Renegade here since I purchased it and have had to have a number of services performed on it. I don't think I've had service that was ever done right the first time. My most recent experience involved getting my windows fixed for the 6th time I believe (I've had them fixed so many times, honestly, I've lost count). After they worked on the car, I was instructed that only one window was done when I needed both to be done. Apparently, there were items missing in the shipping of the parts they ordered (not the first time I've had this issue). On the window they did fix, they apparently had to switch the glass (it wasn't broken) and the new glass was not tinted (since I added tints myself). They had me come back again another time for the other window and to get it tinted (I have had to bring my car back MULTIPLE times due to pieces missing from orders, pieces broken, wrong parts ordered, etc). It doesn't help that I'm stressed already with all these repairs, missing time from work when I have to come back multiple times, and having to catch their shuttle which blasts Fox News full blast (You can't put on some smooth jazz or classic rock?!). When I came back to get the other window fixed, and the original window tinted, my car was returned to me with a HUGE gash on the front of the hood (scratch that actually went into the metal of the hood). While the associate assured me it wasn't his team that did it (he claims it was the tint shop), they did fix the paint. However, that was ANOTHER time I had to come back, drop the car off, ride in the Fox shuttle, and wait for my car. At this time, I tried to address another issue with my AC, scheduled the appointment so it would all be done in one day, reminded both service personnel that I had 2 appointments, was reassured that it would get taken care of, and returned to find that my car was never given to the other service personnel to get worked on. When I asked why, I was not really given a good answer. Both of the workers seemed overworked, and I've had issues where they did not call me back to inform me of the status of my car (I actually missed the Fox shuttle one day, because I was called back too late to catch it). As I said, the people themselves have always been apologetic, and seem willing to help, but when the actual work is done, they ALWAYS fall short. You might ask why do I keep going back? Well, they are the only Jeep dealership in town and mine is still under warranty. Unfortunately, I don't really have other options. I really wish their actual work matched the friendly faces that I meet at the service drive... More

Nice car dealership The salesperson was very helpful getting our needs taken care of. We feel we got a great deal. Thanks to all who worked on the deal. Sincerely, Dav The salesperson was very helpful getting our needs taken care of. We feel we got a great deal. Thanks to all who worked on the deal. Sincerely, Dave and Kathy More

Always great treatment I’ll always bring in my Dodge Ram 1500 here at Firkins. They always treat me great and a great job with my truck. Thanks! I’ll always bring in my Dodge Ram 1500 here at Firkins. They always treat me great and a great job with my truck. Thanks! More

Better experience this time. As we live 2 hours away from Firkins, I negotiated by phone with Brady. He was easy to work the numbers with and nailed down the deal in one evening. As we live 2 hours away from Firkins, I negotiated by phone with Brady. He was easy to work the numbers with and nailed down the deal in one evening. Then we made the trip to purchase next day. David the salesperson was equally as pleasant to finish the legwork. More

Hard Working Staff Staff tries hard to accomodate. They are serious about having and keeping customers happy. I am a person of very few words so I keep my reviews shor Staff tries hard to accomodate. They are serious about having and keeping customers happy. I am a person of very few words so I keep my reviews short. More

Awesome Service I was at your service department 2 days in a row getting oil changes on both our cars. Ron was extremely helpful and very knowledgeable. He did I was at your service department 2 days in a row getting oil changes on both our cars. Ron was extremely helpful and very knowledgeable. He did everything possible to make my experience enjoyable. I won’t be taking my vehicles anywhere else! I even brought in my 17 year old daughter to introduce her to Ron. I told her I want her to work with him only! Unfortunately, we missed him by only minutes.🙁. I will be bringing her back. I feel it’s very important to be able to trust whomever is working on your vehicle. I feel this way about Ron. Obviously, or else I wouldn’t want my daughter to meet him! 😊 Thank you so much for the great service and God bless! Oh and just one more thing, we needed tires on our truck. Ron quoted me a price and my husband checked with three other places. Ron’s quote was by far the best! We brought the truck back for tires and we couldn’t be happier! Thanks for looking out for me, Ron!! Thanks Again, Rosie Beach-Walsh More

Great experience Had my Jeep Wrangler in for regularly scheduled service as well as recall work. Derek Degennaro took great care of me...greeting me quickly & keeping Had my Jeep Wrangler in for regularly scheduled service as well as recall work. Derek Degennaro took great care of me...greeting me quickly & keeping me updated on the work. Great service as always. Firkins will continue to be my one stop for servicing my ride. More