Firkins Chrysler Jeep Dodge Ram

Great Customer Service I made an appointment with Sean to get a new key-fob for my truck. After the call I realized I could not make the original appointment and thought I w I made an appointment with Sean to get a new key-fob for my truck. After the call I realized I could not make the original appointment and thought I would have to push it out to the next. I gave Sean a call and he told me to bring it in a day earlier which worked out great. Good customer service will win my business every time. Sean and everyone I had contact with was friendly and professional. Thanks for making it easy. More

I was able to find a car for college Rhonda was a big help in picking the right car for me. At first we were going to get a 2017 but then she found a new car that was barely even used. Rhonda was a big help in picking the right car for me. At first we were going to get a 2017 but then she found a new car that was barely even used. More

A day at Firkins The staff is very friendly! The waiting room is nice and quiet with plenty of water, coffee & snacks! I will say the wait is a tad bit longer than I w The staff is very friendly! The waiting room is nice and quiet with plenty of water, coffee & snacks! I will say the wait is a tad bit longer than I would have liked (4 hours) but other than that I was more than satisfied! Joe is awesome! He made sure I understood everything they were doing to my car & didn't let me break my pockets either! The only place I trust to touch my car 😊 More

Outstanding Ken and Firkins were very professional and outstanding through the whole process. Ken was very informative and kept me updated throughout the whole p Ken and Firkins were very professional and outstanding through the whole process. Ken was very informative and kept me updated throughout the whole process. I definitely recommend Firkins. More

Typical . Customer service is hard to find anymore New truck purchased May 2019 . Took truck in for 2nd alignment attempt . Had you update my sales code /cargo lights as well ( I installed the OEM kit New truck purchased May 2019 . Took truck in for 2nd alignment attempt . Had you update my sales code /cargo lights as well ( I installed the OEM kit that was purchased from your parts dept ) . You took 2hrs for the alignment and 5 min to update the sales code ....Then charged me $99 for the sales code update . The alignment was warranty . Somehow I feel I paid for the alignment . Last month I took the same truck in at 150 miles for for some marker light condensation and the same alignment issues . I was told the truck needed to be broken in and was too new to do an alignment . . At 2000 miles this month the same alignment problems exist which warranted this service visit . Alignment seems ok now however steering wheel is now crooked which Im sure will require a 3rd visit ....... More

Service Quick work, advisor and managers always quick to help including parts. Will always recommend having any service here no matter how many miles or how o Quick work, advisor and managers always quick to help including parts. Will always recommend having any service here no matter how many miles or how old my truck is. More

Shocks Wanted all 4 shocks replaced but only 3 arrived at dealer so now have to go back when other 2 come in. A bit of nuisance but we are always pleased wit Wanted all 4 shocks replaced but only 3 arrived at dealer so now have to go back when other 2 come in. A bit of nuisance but we are always pleased with work done at Firkins. More

Work with me to get it fix. Woked with ken he made thing a little easier and understand my frustration with my town&county the bad thing is when I was out with the van the proble Woked with ken he made thing a little easier and understand my frustration with my town&county the bad thing is when I was out with the van the problem I had with the a/c unit that was just fixed went out agine so I took the van and traded it in on a other vehicle to many problems. More

Always finds a way I brought my Crossfire to Perkins because I had purchased a Chrysler Extended Warranty and I had the good fortune to meet Ken Haluska. He truly gets I brought my Crossfire to Perkins because I had purchased a Chrysler Extended Warranty and I had the good fortune to meet Ken Haluska. He truly gets the concept of customer service. I'm not wealthy, just a " po'ole'widow"that loves my baby girl Crossfire. Ken always finds a way to get her back to me and exemplifies great customer service. Give him more than just atta boy, give him a bonus. Edie Queen More

BEST DEALERSHIP TO BUY A CAR WITH NO HASSLE OR STRESS!!! So happy I used Firkins to buy my new SUV, My salesman Brad Saunders was amazing and so patient and available to answer all of my questions. I am refe So happy I used Firkins to buy my new SUV, My salesman Brad Saunders was amazing and so patient and available to answer all of my questions. I am referring my co-workers to him as well as family. I have bought many cars and this experience by far was the BEST with Brad at Firkins. Also my new Jeep Grand Cherokee is amazing and so glad I turned in my Benz lease to purchase the SUV!!! (Jorge and Christine were also a pleasure during the process with finance) More