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Firkins Chrysler Jeep Dodge Ram
Bradenton, FL
2,212 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,212 Reviews of Firkins Chrysler Jeep Dodge Ram
July 27, 2019
What a Mess of a Dealership We went in to Firkins in June to begin pricing options for our end of lease. We presented our budget and specifically asked if our overage mileage wo We went in to Firkins in June to begin pricing options for our end of lease. We presented our budget and specifically asked if our overage mileage would be charged to us if we created a new lease with them. We were assured we wouldn’t be charged a dime. They presented us with lease options that were 2x our budget. We walked out, but the very next day I was contacted by a manager saying that now they could come down in price —- magic ! Still over our budget. In all, it took a month to get a rate locked in that worked with our budget — mind you, we were talking about the same car the entire time, no idea how the numbers magically changed week to week to finally be able to accommodate us. We had also spoken to no fewer than 5 people by this point. Made an appointment to sign, naturally nothing was ready so we had to wait around 1+ hours for paperwork. The next day, received a call from a manager “oh, btw Jeep will be sending you a bill for your overage mileage.” Mentioned that we were already told we wouldn’t be charged, showed backup text messages with another manager indicating we would not be charged, still wouldn’t honor the deal. We ended up returning the lease and picking up our old car because they were insisting that I was somehow wrong and that I made it up, even though this was clearly just poor communication due to the number of sales reps and managers involved in this stupid deal. Unreal, have never experienced this level of ineptitude when buying or leasing a vehicle. Customer is always wrong at this dealership apparently. More
by Nope
Verified CustomerEmployees Worked With
Justin Langman, Shawn Clarke, Kevin Meunier, Michael Sorensen, Cory Dean
July 26, 2019
Collision Immensely helpful and efficient These gentlemen get through the tape of the insurance companies and deliver on time Fantastic overall experience. I Immensely helpful and efficient These gentlemen get through the tape of the insurance companies and deliver on time Fantastic overall experience. I will definitely recommend them More
by jimbets
Employees Worked With
Bryan Moore, Mike Davidson
July 26, 2019
Thanks Got us right in and were very easy to work with. they sell nice quality vehicles. Would definitely buy a car there again. Thanks very much Got us right in and were very easy to work with. they sell nice quality vehicles. Would definitely buy a car there again. Thanks very much More
by chrysler19888
Employees Worked With
Danny Litteral
July 26, 2019
Recall work The service was great on problems Joe was helpful. Service was done on time. The drop off was good and everyone around the dealership all asked if I n The service was great on problems Joe was helpful. Service was done on time. The drop off was good and everyone around the dealership all asked if I needed help More
by johnwaldron52
Employees Worked With
Joe Murray
July 26, 2019
Excellent customer care Ken Heluscka was very helpful and kind. He listens to the needs of the customer. I felt more like a person than a number. Thank you! Ken Heluscka was very helpful and kind. He listens to the needs of the customer. I felt more like a person than a number. Thank you! More
by cgrlvito
Employees Worked With
Ken Haluska
July 26, 2019
Excellent service Firkins did a great service on my 2013 jeep. Got in first thing even without an appointment. Would recommend Firkins over any area service place. Firkins did a great service on my 2013 jeep. Got in first thing even without an appointment. Would recommend Firkins over any area service place. More
by JACK_SOSSAMON
Employees Worked With
Richard Drewes
July 26, 2019
First Service Relocated from Pennsylvania. Just wanted an overall check and oil change on my 2014 Sahara. Everyone was corteous and friendly. Service was excellent. Relocated from Pennsylvania. Just wanted an overall check and oil change on my 2014 Sahara. Everyone was corteous and friendly. Service was excellent. Firkins will be my new go-to Dealer. More
by jcletters
Employees Worked With
Ken Haluska
July 25, 2019
Fantastic Overall Experience I have needed some work done on my Wrangler a couple of times this year and I have been very impressed with the level of customer service as well as t I have needed some work done on my Wrangler a couple of times this year and I have been very impressed with the level of customer service as well as the quality of work done each time. I will be sure to return to Firkins in the future. More
by Jason B
Employees Worked With
Ken Haluska
July 25, 2019
If you want a family car do not BUY Chrysler Pacifica!!! I bought the Pacifica as a family car being confident that I am able to install child/baby car seats for my kids. However, to my surprise the middle r I bought the Pacifica as a family car being confident that I am able to install child/baby car seats for my kids. However, to my surprise the middle row is pretty much useless if you have a forward facing child seats. The issue is that the car seat will not be lean on the backrest of the seat as it will hit the headrest of the seat. I tried to raise it but it would not raise. I was probably doing something wrong I thought and took it to Firkins where I bought the car. Now I am being told that the headrests cannot be raised and that I should have bought a different car seat for the kids. I am sorry who are you tell tell me what I should buy for my kids. I paid a lot for my car and it should have not have this limitation. I could have bought a different minivan that would not have this limitation. The service team said I could remove the headrest by removing a safety ring, but that they would not do it for safety reasons. Well, of course if I do that myself then the warranty does not apply if something would happen. I told them that I was not informed by the sales people that this was the case, and one of the service guys said I should have asked about it. Well, sorry for not asking about your product that you are selling as a family car as one would expect that at least one could install child seats. The service manager told me to bring the child seat and they see if they can install it for me. I am sorry but this will not work as the car seat is hitting the headrest. Not sure what they will do differently. The service department kept arguing with me about this issue, and finally I just left without a solution. They take no responsibility for not informing their customers about the limitations, and they will argue with you which will make you feel that it was your problem in the first place. Stay away from this car and these people, I am sure you can find better choices from other vendors. More
by jonnyeser
Employees Worked With
dave service manager
July 25, 2019
Recent service visit Got right in for routine service, alignment check, and new tire. My vehicle was serviced quickly and they even washed it. I’m a satisfied customer. Got right in for routine service, alignment check, and new tire. My vehicle was serviced quickly and they even washed it. I’m a satisfied customer. More
by tiggcop
Employees Worked With
Joe Murray
