Firkins Chrysler Jeep Dodge Ram

If you want a family car do not BUY Chrysler Pacifica!!! I bought the Pacifica as a family car being confident that I am able to install child/baby car seats for my kids. However, to my surprise the middle r I bought the Pacifica as a family car being confident that I am able to install child/baby car seats for my kids. However, to my surprise the middle row is pretty much useless if you have a forward facing child seats. The issue is that the car seat will not be lean on the backrest of the seat as it will hit the headrest of the seat. I tried to raise it but it would not raise. I was probably doing something wrong I thought and took it to Firkins where I bought the car. Now I am being told that the headrests cannot be raised and that I should have bought a different car seat for the kids. I am sorry who are you tell tell me what I should buy for my kids. I paid a lot for my car and it should have not have this limitation. I could have bought a different minivan that would not have this limitation. The service team said I could remove the headrest by removing a safety ring, but that they would not do it for safety reasons. Well, of course if I do that myself then the warranty does not apply if something would happen. I told them that I was not informed by the sales people that this was the case, and one of the service guys said I should have asked about it. Well, sorry for not asking about your product that you are selling as a family car as one would expect that at least one could install child seats. The service manager told me to bring the child seat and they see if they can install it for me. I am sorry but this will not work as the car seat is hitting the headrest. Not sure what they will do differently. The service department kept arguing with me about this issue, and finally I just left without a solution. They take no responsibility for not informing their customers about the limitations, and they will argue with you which will make you feel that it was your problem in the first place. Stay away from this car and these people, I am sure you can find better choices from other vendors. More

Recent service visit Got right in for routine service, alignment check, and new tire. My vehicle was serviced quickly and they even washed it. I’m a satisfied customer. Got right in for routine service, alignment check, and new tire. My vehicle was serviced quickly and they even washed it. I’m a satisfied customer. More

Okay Work, but it always takes 2-3 Visits to fix Problem My driver seat was moving all the time, when they first tried to fix it they scratched up the steering wheel and the seat still moved. After waiting o My driver seat was moving all the time, when they first tried to fix it they scratched up the steering wheel and the seat still moved. After waiting one month I was able to make another appointment and take it back in. They replace the seat and the steering wheel this email works fine. I have however been waiting for a few weeks now for paint and body to call me back for another warranty claim. Sean in service is the best service advisor there! More

Amazing! I do have to say it feels like a family going into to the dealership. Sales Representatives don't charge at you to buy a vehicle, there laid back and I do have to say it feels like a family going into to the dealership. Sales Representatives don't charge at you to buy a vehicle, there laid back and listen to the customers! Awesome job to everyone at the dealership very friendly and kind! Recommend everyone to stop at Firkins before you go anywhere else! More

Recall service I took my Jeep here for a recall and some lights on dash were on I was told it needed a head as well, then it took several days to get the parts and I I took my Jeep here for a recall and some lights on dash were on I was told it needed a head as well, then it took several days to get the parts and I was quoted a price to fix it. When I went to pick up my Jeep it was a different price than I got quoted and while driving my Jeep the same lights have returned back on and now makes a noise in my dash! More

Joe was fantastic Joe took care of two recalls and an oil change in under 2 hours. They did a great job and it's greatly appreciated! Will definitely use Firkins again Joe took care of two recalls and an oil change in under 2 hours. They did a great job and it's greatly appreciated! Will definitely use Firkins again for service. More

PURCHASED USED CAR - PAINLESS! I found a car online that caught my eye and knew when I took it on a test drive that it was perfect for my needs. The sales and financing process was I found a car online that caught my eye and knew when I took it on a test drive that it was perfect for my needs. The sales and financing process was simple and quick. More

Easy test drive and great saleswoman Theresa is amazing and reason I came back. The manager that did the negotiations seemed sneaky and not honest. Damian in finance was amazing. Once we Theresa is amazing and reason I came back. The manager that did the negotiations seemed sneaky and not honest. Damian in finance was amazing. Once we were able to discuss with him the pricing that was agreed on, he made sure it was correct. More

Pretty quick and efficient Used to wait much longer at anoth Had a good experience with the company and had a more favorable view compared to the last dealership I dealt with Would definitely recommend to others Had a good experience with the company and had a more favorable view compared to the last dealership I dealt with Would definitely recommend to others More

Available parts. Had my vehicle for a month & due to delays of parts, my vehicle was not completely repaired. We were leaving on vacation for a couple months & had to Had my vehicle for a month & due to delays of parts, my vehicle was not completely repaired. We were leaving on vacation for a couple months & had to drive with the check engine light on. Husband phoned Chrysler & complained. More