Firkins Chrysler Jeep Dodge Ram

Couldn't have been better! As snow birds, we were unsure where to take our Dodge Caravan for a repair. Turns out Firkins was the perfect place. From the initial phone call to As snow birds, we were unsure where to take our Dodge Caravan for a repair. Turns out Firkins was the perfect place. From the initial phone call to arrange an appointment to the meeting with Joe to the call that our van was fixed, the Firkins team is a "well-oiled machine". The pick up & paper work were easy. And I can't say enough positive about Joe. He was friendly & professional & he got our vehicle fixed. He thanked us for our business! A lot of businesses could learn from this company. More

Great service department. This is a great service department. Scheduling is easy. Communication from the service advisors is top notch. Will continue to use this dealership fo This is a great service department. Scheduling is easy. Communication from the service advisors is top notch. Will continue to use this dealership for a long time. Keep up the great work. More

excellent I always have great service at Firkins. Everyone is very helpful from sales, service and parts. I would recommend to anyone. Will definitely buy a veh I always have great service at Firkins. Everyone is very helpful from sales, service and parts. I would recommend to anyone. Will definitely buy a vehicle from them again More

It was an oil change visit and everything was satisfactory. I have always had my vehicles serviced here and am satisfied with the service. I have bought five vehicles from Firkins since moving to Bradenton abou I have always had my vehicles serviced here and am satisfied with the service. I have bought five vehicles from Firkins since moving to Bradenton about 2000. More

Oil change Everyone was curtious and very helpful I have trouble walking and they helped me with the elevator thank you all for helping me and taking time to hel Everyone was curtious and very helpful I have trouble walking and they helped me with the elevator thank you all for helping me and taking time to help me More

Appointment problem It took three days to schedule an appointment! I left a callback number, but no one returned my call! On the third day I was able to speak with a serv It took three days to schedule an appointment! I left a callback number, but no one returned my call! On the third day I was able to speak with a service representative and scheduled an appointment! More

Great experience Friendly staff great help. Will definitely recommend this dealership. and I will retry. For service and any parts I need for my truck. Job well done. Friendly staff great help. Will definitely recommend this dealership. and I will retry. For service and any parts I need for my truck. Job well done. More

Worst service department- consumer beware The had a good review for this service department at one time only because I was told if I did not change a negative review they would not fix an issu The had a good review for this service department at one time only because I was told if I did not change a negative review they would not fix an issue their service people caused. Today was the straw that broke the camels back that is making me tell the truth about firkins! I had to deal with Jeep corporate to get service on my Jeep and a rental car was being set up through them while my Jeep was being fixed. I was greated with a we don’t give rentals over the weekend so you can joy ride while we work on your car... I explained the situation and he said go see your advisor... my advisor, Sean Averso, didn’t even have enough politeness to look me in the eyes and talk to me he just said we don’t have any more rentals call enterprise and wait for Jeep corporate to reimburse you or just go... I left! As I drive out I called corporate and was on hold for my case manager only to find out Sean already was calling saying he’s done trying to help fix my Jeep because I skipped out on dropping my Jeep off and got an attitude. I guess walking away when someone turns there back on you and tells you to go is rude now! They have left parts off my Jeep and caused damage that they tried to get out of fixing and now are trying to refuse working on a brand new vehicle with less then 5000 miles on it! More

Efficient, courteous, short wait time I had an appointment, I was on time and so was the service department . They took me back to my vehicle a explained the issue wit my tires. I had an appointment, I was on time and so was the service department . They took me back to my vehicle a explained the issue wit my tires. More

Oil change and tire rotation Very affordable and easy to make appointment. But no extra was added, such as car wash or vacuum. This was my first service since owning a bmw. So the Very affordable and easy to make appointment. But no extra was added, such as car wash or vacuum. This was my first service since owning a bmw. So the price was way better, but the final pickup was disappointing. More