Firkins Chrysler Jeep Dodge Ram

Exceptional customer service I had to schedule my 2013 Town and Country van for short notice service prior to an out of town trip. As always, Joe Murray arranged an appointment q I had to schedule my 2013 Town and Country van for short notice service prior to an out of town trip. As always, Joe Murray arranged an appointment quickly and at the best time for me. The bad news was that my warranty had expired and the repair costs were all out-of-pocket. The good news was that Joe resolved my immediate issue and explained my upcoming maintenance needs and options. I was on my way in short order, confident that my van was fixed and that a plan was in place for necessary future maintenance. I was also offered information about an optional warranty plan replacement. Firkins has an excellent service department and a comfortable waiting room with tv and refreshments. Best of all, they have a top-flight service advisor in Joe Murray. More

Buying car. This dealership is supportive of women and Theresa Stevens is the best. Knowledge, intuitive, and a great person who goes the extra mile for her clien This dealership is supportive of women and Theresa Stevens is the best. Knowledge, intuitive, and a great person who goes the extra mile for her clients. More

Fast, courteous and very helpful. Above and beyond Joe was great. He called me to let me know I had 4 free oil and tire rotations. I didn't realize that. I was impressed. Always helpful and cares. Joe was great. He called me to let me know I had 4 free oil and tire rotations. I didn't realize that. I was impressed. Always helpful and cares. More

Chevy Colorado’s I found the Chevy Colorado I purchased online. We settled on a price and I started the two hour drive to the dealership. Halfway up I received an emai I found the Chevy Colorado I purchased online. We settled on a price and I started the two hour drive to the dealership. Halfway up I received an email the truck had sold. I called and spoke to the manager and was obviously upset because we had a contract. The manager than called me back to explain the “mistake”. I arrived at the dealership. I test drove the truck and told the salesman about the stutter in the truck when the gears shifted. He acted like he had no idea what I was talking about. After a three hour process and a price higher than the contract, I finally drove two hours home. Upon returning to my town I took my truck to a Chevy dealership and was told it need a transmission flush. I was not happy with the service and questionable dealings with your dealership More

Air Bag recall and service/maintenance Came in for regular maintenance and recall airbags, Described issues I’ve been having with the Jeep, Joe kept me informed on condition and recommende Came in for regular maintenance and recall airbags, Described issues I’ve been having with the Jeep, Joe kept me informed on condition and recommended service. Joe found coupon offers that abled me to have all the maintenance completed. Bonus was having a vehicle supplied while mine was in the shop so I could get back and forth to work. More

Great overall experience! I was in the market for a new car and wandered to Firkins to take a look at Jeeps. I was immediately greeted by a Chris Richardson who was personable I was in the market for a new car and wandered to Firkins to take a look at Jeeps. I was immediately greeted by a Chris Richardson who was personable, attentive, and knowledgeable. He and his boss, Corey, were not pushy and made me feel comfortable. I ended up purchasing a new 2019 Grand Cherokee and was pleasantly surprised by how smooth and efficient the process was. Damien was also great with financing and willingness to help me in the future with increasing my credit score etc. Chris Richardson was also very easy to reach and quick to respond to questions and concerns I had after the purchase. The staff at Firkins were friendly and honest and I appreciated that so much. I would definitely recommend this dealership to friends and family. More

Easy scheduled service They make the whole service experience pain free, your in and out, and have your vehicle serviced to your satisfaction. Nice area to wait on your vehi They make the whole service experience pain free, your in and out, and have your vehicle serviced to your satisfaction. Nice area to wait on your vehicle. More

Great place to buy a car Theresa was nice to work with and very helpful with negotiating the terms. Finance Manager was very good too. They gave me a great deal on my trade Theresa was nice to work with and very helpful with negotiating the terms. Finance Manager was very good too. They gave me a great deal on my trade and my new truck and made the payment work for me as well. More

Quick and friendly I came in for an oil change on Saturday and everyone was super friendly when I arrived. The service was quick. Thank you for helping me. I will defini I came in for an oil change on Saturday and everyone was super friendly when I arrived. The service was quick. Thank you for helping me. I will definitely be back with any future service needs. More

Rompf Joe Murray is the best! Very efficient and trustworthy. Thanks for all Firkins does in the community. I will be back for service and make my next Joe Murray is the best! Very efficient and trustworthy. Thanks for all Firkins does in the community. I will be back for service and make my next buy. More