First Chrysler Dodge Jeep Ram

I bought a pre-owned/certified Jeep Wrangler with remarkably low mileage in June. First Chrysler Dodge Jeep Ram was the absolute worst dealership I stepped foot into!!! Within 2 months of purchasing remarkably low mileage in June. First Chrysler Dodge Jeep Ram was the absolute worst dealership I stepped foot into!!! Within 2 months of purchasing the vehicle, a mechanical issue occurred with the shifter, causing the car to become inoperable, leaving me stranded at all times of the day in various locations, requiring my car to be towed to the dealership. After waiting for the wrong part to be ordered, I was finally assured by the service department that the issue was fixed. Over the next 2 months, the same issue occurred 3 additional times. As a First for Life member, I was informed by Sales that towing up to 25 miles was free when towed to the dealership. After speaking to multiple receptionists, and Jaime in Service, not one person was aware of this benefit to customers, even when the brochure is displayed throughout the facility! I was informed, "No, we don't do that here. We don't have a tow truck." And after being transferred to multiple staff saying, "I never heard of that. You need to find a tow truck yourself." How many other customers have been misinformed about the First for Life benefits? Regardless of staff turnover, training all staff members on the services the facility offers is greatly needed and should be a priority. I'm not sure how a business operates when the employees aren't aware of the benefits the dealership offers. After working with Jaime one of the times my vehicle was being serviced, I explained my frustrations to her when the same issue occurred numerous times, leaving me and my family inconvenienced and without a loaner vehicle, since the dealership never had any, and it was evident that customer service was lacking in the service department. Jaime's response to my frustration was telling me that the dealership was short staffed. And she asked, "Would you prefer I lied to you and didn't tell you the truth?" As a customer who has a chronic issue with a newly purchased vehicle that no one can fix, and can't provide me with any answers, that is not what I wanted to hear. As a customer, I wanted to know that everything was being done to investigate the issue to ensure this problem wouldnt happen again, despite any staffing issues or other behind the scenes issues happening at the dealership. I mentioned to Jaime that I was looking into the Massachusetts Lemon Law, to which she laughed. Jaime's rudeness and lack of empathy for what the customer was experiencing was appalling. I spoke to multiple managers for their guidance on the shifter issue, Scott, the Service Supervisor, and Luke. Most people certainly did not return phone calls when they said they would call back, also displaying poor customer service, leaving me without answers for yet additional days on end. Although Luke was new to Service, he listened to my concerns, apologized for everything that was happening, and tried to work with me to find a temporary solution. These qualities are good customer service! Had I been treated with the proper customer service and worked with knowledgeable staff, I may have given this dealership a second chance. It is clear that customers are not valued and are disrespected. I will never recommend this dealership to anyone, nor will I ever purchase a vehicle from First Chrysler Dodge Jeep Ram. More

This is the second time I lease a vehicle at this dealership and I have to say they're the best. James was very helpful and informative. He got me just what we were looking for and at the price that dealership and I have to say they're the best. James was very helpful and informative. He got me just what we were looking for and at the price that we wanted. I highly recommend them And make sure to ask for James. More

Fast and friendly service. Luke at the service desk was very helpful and knowledgeable. He kept me in the know every step of the way. I would definitely come back and ask for Luke. very helpful and knowledgeable. He kept me in the know every step of the way. I would definitely come back and ask for Luke. More

Luke is a very helping and knowledgeable guy. Would recommend him to anyone thank you recommend him to anyone thank you More

Luke was very nice. His 3 months experience seems like he has been doing this forever. Thank you for your great help & patients! has been doing this forever. Thank you for your great help & patients! More

Fantastic customer service. Luke was kind and fixed my brake situation at no cost to me. He also followed up and made sure the job was completed on time. He's the best! brake situation at no cost to me. He also followed up and made sure the job was completed on time. He's the best! More

Luke was very helpful and knowledgeable. He went out of his way to make sure I understood my options for services and the concerns of my vehicle were addressed. He even called me after hours to make sure I his way to make sure I understood my options for services and the concerns of my vehicle were addressed. He even called me after hours to make sure I was ok because I was running late picking up my car. I hope he’s there to stay because it was a pleasure dealing with him! More

Nicki was as helpful as a person could possibly be. She was prompt, efficient and made me feel really well taken care of. I had a fantastic experience with the rest of the employees and the manager Denni was prompt, efficient and made me feel really well taken care of. I had a fantastic experience with the rest of the employees and the manager Dennis as well. Everything went so quickly and smoothly. I love my new Jeep Grand Cherokee!! I will absolutely return here for my next Jeep. More