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First Chrysler Dodge Jeep Ram - Service Center

North Attleborough, MA

4.9
165 Reviews

165 Reviews of First Chrysler Dodge Jeep Ram - Service Center

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March 23, 2023

I took a jeep purchased from another dealership here. The original dealer gave me the runaround and couldn’t get my issue resolved. Peter and his team were able to get me a clear answer and I used his d More

by Carmenandrade0306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter, Joe Sherman
Mar 25, 2023 -

First Chrysler Dodge Jeep Ram responded

Hello, thank you for taking the time to write us this perfect 5-star review. It is an honor to know that our Service Team could diagnose this issue and get you back out on the road. We appreciate your recommendation and hope that you return to visit us here at First Chrysler Dodge Jeep Ram for your future auto-related needs.

March 08, 2023

Everyone was very helpful with getting my car repaired as quickly as possible. Ashleigh from service, Dave the service manager along with Dennis Freeman were extremely helpful. More

by Paul B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hamel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave-Service Manager, Ashleigh Cheffro
Mar 09, 2023 -

First Chrysler Dodge Jeep Ram responded

Our Service Team is thrilled to read that you had a great experience with us here at First Chrysler Dodge Jeep Ram, Paul! Our team strives to provide quick and helpful service to all of our customers, and we're thrilled to learn that you received just that. If you need our services further, please feel free to reach out.

February 20, 2023

My first experience with this dealer's service center was friendly, accommodating, informative and thorough. I highly recommend them. More

by Christen Dahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Gousie, Ashleigh Cheffro, Joe Sherman
Feb 21, 2023 -

First Chrysler Dodge Jeep Ram responded

Christen, thank you for taking the time to recognize and recommend the services of our Service Department. We are excited to have you as a customer of First Chrysler Dodge Jeep Ram and are appreciative of your 5-star review. Be assured that you can always expect that same level of service, no matter what you need help with. Have a great day!

February 11, 2023

Terrible experience! After having some trouble getting a Sat. appt. online, I decided to try the Express Lane service. I brought my 2019 Jeep Cherokee to the dealershi More

by chaoticrose99
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Dave (Service Manager), Ashleigh Cheffro
Feb 13, 2023 -

First Chrysler Dodge Jeep Ram responded

Hi "chaoticrose" Janet, We want to take this opportunity to publicly review what actually happened and how the version of your experience is quite different than what we all experienced here in our service department. I want to start off by saying that we NEVER intentionally misinform our customers in anyway that would compromise their safety. Your vehicle was ready in less than two hours. Your advisor informed you that your differential was in need of replacement and she recommended that you not drive the vehicle. You actually contradict yourself in this review as you mentioned to another advisor that you were informed that, "bad things could happen," should continue driving. You refused and left. The part you showed to several of us was, in fact, an air filter - not an oil filter. An air filter is a completely different part that is larger and rectangular while the oil filter is a small cylindrical cartridge. It would be impossible for a nest to be inside of an oil filter since it's sealed while installed. We never want to argue, but it was a simple identification... you refused to acknowledge that. You wouldn't tell us how we could help you at which point we arrived at a standstill so we refunded you for the oil change. Unfortunately, we cannot prove that the oil was low days later, but we can prove that your oil was changed properly as we have cameras in every area of our shop. We hope you decide to repair your differential and know we were committed to your satisfaction and your safety from the very beginning.

January 18, 2023

Second time getting service here. The staff is great and I highly recommend them for anyone in the area driving a CDJR to go there for your service needs More

by Roberto Costa
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ashleigh Cheffro
Jan 18, 2023 -

First Chrysler Dodge Jeep Ram responded

Hi Roberto, we recognize the importance of providing a great service when it comes to your vehicle. Thanks for choosing First Chrysler Dodge Jeep Ram for your needs. Your outstanding 5-star review is highly appreciated. Should you need anything else please let us know.

January 13, 2023

I called First Chrysler this morning and asked Emily if she could get me in today for a new battery. Emily was completely professional and pleasant and got me in right away. I have been dealing with this d More

by Kimberly.Martinelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily in Service
Jan 13, 2023 -

Kimberly.Martinelli responded

Can't thank you enough for getting me in right away! Thank you for being such an excellent dealership! Extremely professional and pleasant employees! Thank you, Emily at First Chrysler in North Attleboro for all your help yesterday! Regards, Kimberly Martinelli

December 10, 2022

Great place to deal with no pressure got a good deal both on trade and new purchase love the service plan has some freebies always prompt on repairs would purchase here again More

by Orangeman131340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ghulam Asghar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

First Chrysler Dodge Jeep Ram responded

Hello, we truly appreciate your wonderful review. We are happy to learn that your experience here at First Chrysler Dodge Jeep Ram has been a pleasant one, and let us know if there is anything else that we can assist you with.

December 03, 2022

The service team was super efficient; they finished the complimentary maintenance service sooner than expected. The wait area was comfortable and convenient which was a plus as I had to work while the car More

by verouschka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Gousie
Dec 05, 2022 -

First Chrysler Dodge Jeep Ram responded

Hello Customer, First Chrysler Dodge Jeep Ram is glad to know that you had a fine encounter with our employees. I appreciate you typing up this top-notch recommendation online on DealerRater. We look forward to seeing you again.

November 17, 2022

Ashleigh was super helpful and got my car right in for service. She was very courteous and professional. Would definitely recommend a visit to First!! More

by jodie5281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
Nov 20, 2022 -

First Chrysler Dodge Jeep Ram responded

Greetings! Providing 5-star service is our top priority. We're happy to see by your rating that you received just that while visiting us at First Chrysler Dodge Jeep Ram. Take care!

November 12, 2022

Excellent service &Joe in service is courteous & very polite and explained all work that was done. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in service
Nov 13, 2022 -

First Chrysler Dodge Jeep Ram responded

Hello Jim, we are thrilled to read our Service Team was both courteous and polite while providing an informative dealership experience. Our team here at First Chrysler Dodge Jeep Ram appreciates you taking the time to leave us your excellent five-star review. Please don't hesitate to reach out if there's anything else we can do.

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