First Team Toyota

Buyers beware!! We recently stopped by to browse new models. We were nit driving the vehicle we were considering to trade (19 Pilot Elite). We looked at the the 21 Highlander Platinum Hybrid AWD. (Which models. We were nit driving the vehicle we were considering to trade (19 Pilot Elite). We looked at the the 21 Highlander Platinum Hybrid AWD. (Which we ultimatwly bought) Our concern whwn looking at it was the space in the third row. It looked tight. But we were assured the redesigned model actually had more space than our Pilot. Without it there to compare and the kids not with us to test, we took their word. After all, they should be the experts, right? Wrong!! They knowingly lied to us about the space. The third row of a highlander is nithing more than for looks. Even our small childeren cannot sit back there comfortably! Quickly learning our mistake, we went back to explain our dislike and was still trying to deal with them. Knowing we would lose some money, we were going to try to trade for a new Sequoia so we would have the space we needed. Not only did they want us to lose thousands. Really, after they lied to sell the first one, they were still out for blood!! Granted, some of this was certainly our mistake and we own up to that, but don't think for a second that this dealerahip will be truthful with you. Their answers are whatever it will take to make a sale. Toyotas were known to hold value, now I'm not so sure! More

STALKERS! Multiple Calls, Texts, and Emails every day. Two weeks ago I priced a vehicle and that was it. Said I wasn't interested. Since then I receive daily calls, tests, and emails from Caitlin White. I' Two weeks ago I priced a vehicle and that was it. Said I wasn't interested. Since then I receive daily calls, tests, and emails from Caitlin White. I've opted out, been nice, and multiple times said I am not interested. She is the most annoying Sales rep I have ever dealt with. More

Beware the unadvertised $100 diagnostic fee! While not an uncommon fee, this is the first shop I've ever worked with who didn't advertise it, didn't mention it during scheduling, and didn't mention it when d uncommon fee, this is the first shop I've ever worked with who didn't advertise it, didn't mention it during scheduling, and didn't mention it when discussing service with service tech. When I suggested they not charge me if they didn't communicate properly I was threatened with a lien on my vehicle. There are other shops who do the same work and in a more professional manner. More

Tommy is awesome would recommend all my friends to see him if you are looking for a new car I was well taken care of. him if you are looking for a new car I was well taken care of. More

Came in to look at Toyota 4Runners and Tommy was amazing! He listened to what we were looking for and helped us find the best deal on the best car for us. Great experience! He listened to what we were looking for and helped us find the best deal on the best car for us. Great experience! More

Tommy Hancock - Best Salesman Ever!! By far, Tommy Hancock has been the best car salesman I have ever dealt with. He is very knowledgeable and straight forward. In a business where honest By far, Tommy Hancock has been the best car salesman I have ever dealt with. He is very knowledgeable and straight forward. In a business where honesty is hard to find, Tommy is certainly an exception and does not attempt to mislead you. He went above and beyond from beginning to end. If you are in the market for a vehicle, go see Tommy! Even if you do not want a Toyota, he can help you get the vehicle you want. You will not be disappointed! We would never think of buying a vehicle from anyone else going forward. More

Tommy Hancock Best salesman I have ever worked with. As Tommy Hancock Best salesman I have ever worked with. As a retired law enforcement officer and veteran I value service and attention to detail, an I Tommy Hancock Best salesman I have ever worked with. As a retired law enforcement officer and veteran I value service and attention to detail, an I received that plus more while at first team Toyota. Tommy made me feel like family. He helped me pick an amazing car for my daughter and even took the time to help me surprise her. I have NEVER been treated so well at a dealer before. I recommend, no I request you give him opportunity to put your family in a good quality vehicle. Brian More

I got to the dealership and the truck i was looking at was already parked out front, ready for a test drive. Went inside with Tommy where he eagerly handed over the keys and I took her around the block. T was already parked out front, ready for a test drive. Went inside with Tommy where he eagerly handed over the keys and I took her around the block. Tommy was a great sales representative, very knowledgeable about the market and we came to a deal very quickly. He helped me get a good loan with a low interest rate being that im a first time buyer. Thanks Tommy! Your help did not go unnoticed! More

Awesome buying experience and AMAZINIG SERVICE! Let me start off by saying that as soon as I got out of my car I knew I was in the right place. Tommy was outside to greet me before I even hit the d Let me start off by saying that as soon as I got out of my car I knew I was in the right place. Tommy was outside to greet me before I even hit the door. It was cold, rainy and of course this Covid-19 Advisory is in effect, but that didn't stop him! He complied with all the advisory rules and so did the dealership. Tommy made magic happen and so did his colleague Shlomo, the finance manager who who finalized my deal. I told Tommy exactly what I wanted, and he made sure I left with that. He was honest, upfront, funny and such a pleasure to work with! He didn't cut corners or try to sell me anything I didn't want, and I walked out feeling like I made a wonderful decision thanks to him. The First Team team went above and beyond to make sure I was happy and satisfied and I couldn't be more grateful for them, especially Mr. Tommy Hancock & Mr. Shlomo. I finally have my dream truck thanks to them! More

Sherron Bent, Wonderful Salesperson! Sherron Bent is a first class representative of First Team Toyota. He greeted me immediately at the door and guided me in a genuinely friendly and inf Sherron Bent is a first class representative of First Team Toyota. He greeted me immediately at the door and guided me in a genuinely friendly and informative manner throughout my experience purchasing my 2018 Nissan Rogue. Sherron thoroughly answered all of my questions with interest and patience, and seemed sincerely focused on helping me to secure a vehicle that met my needs and hopes, alike. In what could have, easily, been a frustrating or nerve wracking endeavor, Sherron's knowledgeable accompaniment on this vehicle purchasing adventure was a reassuring comfort and relief. I highly recommend, to anyone in the market for a vehicle, that they seek out Sherron's solid and trustworthy company on that journey. More