First Team Toyota

Tommy Hancock Best salesman I have ever worked with. As Tommy Hancock Best salesman I have ever worked with. As a retired law enforcement officer and veteran I value service and attention to detail, an I Tommy Hancock Best salesman I have ever worked with. As a retired law enforcement officer and veteran I value service and attention to detail, an I received that plus more while at first team Toyota. Tommy made me feel like family. He helped me pick an amazing car for my daughter and even took the time to help me surprise her. I have NEVER been treated so well at a dealer before. I recommend, no I request you give him opportunity to put your family in a good quality vehicle. Brian More

I got to the dealership and the truck i was looking at was already parked out front, ready for a test drive. Went inside with Tommy where he eagerly handed over the keys and I took her around the block. T was already parked out front, ready for a test drive. Went inside with Tommy where he eagerly handed over the keys and I took her around the block. Tommy was a great sales representative, very knowledgeable about the market and we came to a deal very quickly. He helped me get a good loan with a low interest rate being that im a first time buyer. Thanks Tommy! Your help did not go unnoticed! More

Awesome buying experience and AMAZINIG SERVICE! Let me start off by saying that as soon as I got out of my car I knew I was in the right place. Tommy was outside to greet me before I even hit the d Let me start off by saying that as soon as I got out of my car I knew I was in the right place. Tommy was outside to greet me before I even hit the door. It was cold, rainy and of course this Covid-19 Advisory is in effect, but that didn't stop him! He complied with all the advisory rules and so did the dealership. Tommy made magic happen and so did his colleague Shlomo, the finance manager who who finalized my deal. I told Tommy exactly what I wanted, and he made sure I left with that. He was honest, upfront, funny and such a pleasure to work with! He didn't cut corners or try to sell me anything I didn't want, and I walked out feeling like I made a wonderful decision thanks to him. The First Team team went above and beyond to make sure I was happy and satisfied and I couldn't be more grateful for them, especially Mr. Tommy Hancock & Mr. Shlomo. I finally have my dream truck thanks to them! More

Sherron Bent, Wonderful Salesperson! Sherron Bent is a first class representative of First Team Toyota. He greeted me immediately at the door and guided me in a genuinely friendly and inf Sherron Bent is a first class representative of First Team Toyota. He greeted me immediately at the door and guided me in a genuinely friendly and informative manner throughout my experience purchasing my 2018 Nissan Rogue. Sherron thoroughly answered all of my questions with interest and patience, and seemed sincerely focused on helping me to secure a vehicle that met my needs and hopes, alike. In what could have, easily, been a frustrating or nerve wracking endeavor, Sherron's knowledgeable accompaniment on this vehicle purchasing adventure was a reassuring comfort and relief. I highly recommend, to anyone in the market for a vehicle, that they seek out Sherron's solid and trustworthy company on that journey. More

Sherron Bent was the first to meet me on the lot. He was extremely professional and listened to me explain my situation and what I was looking for in a vehicle. Based on my needs he showed me several truck extremely professional and listened to me explain my situation and what I was looking for in a vehicle. Based on my needs he showed me several trucks. There was no pressure to purchase only concern for helping me find the right vehicle. He is an outstanding salesman with the highest moral character. If you are looking for a new or used vehicle he is the man to see. More

Sherron Bent is a 5 star salesperson. He is extremely accommodating and everything you want in a salesperson. I highly recommend Sherron if you’re looking for a great experience! accommodating and everything you want in a salesperson. I highly recommend Sherron if you’re looking for a great experience! More

I had an amazing experience buying my vehicle from Nick Vendt. He understood my budget and worked with me to stay within my requirements. Everyone at the dealership were so friendly and professional, mak Vendt. He understood my budget and worked with me to stay within my requirements. Everyone at the dealership were so friendly and professional, making me feel “right at home.” I will definitely be coming back to purchase my next vehicle from this store. More

Had a great experience working with Tommy and Nick. Outstanding customer service and explained every step of the way. Would recommend 100% to purchase your next vehicle from First Team Toyota. Outstanding customer service and explained every step of the way. Would recommend 100% to purchase your next vehicle from First Team Toyota. More

Sherron Bent was a pleasure to work with when trading in my lease for a newer Highlander model. Very knowledgeable and friendly associate to work with and made for a smooth no hassle experience. Was in and my lease for a newer Highlander model. Very knowledgeable and friendly associate to work with and made for a smooth no hassle experience. Was in and out with a new vehicle same day. Talk about efficiency! Would certainly recommend to a friend! More

I had First Team in Chesapeake VA do the frame replacement safety recall. Neil McClanan the Service Manager and Alex the mechanic did an outstanding job for me. Neil keep me informed throughout replacement safety recall. Neil McClanan the Service Manager and Alex the mechanic did an outstanding job for me. Neil keep me informed throughout the process. He was very pleasant to work with and made me feel that my satisfaction was his top priority. Alex was over-the-top on making sure everything was done correctly. He double checked all of his work and fine tuned things that did not meet his liking. A big thank you to both of them. Truly a great Service experience. The job spanned seven weeks from time of drop off to pick up. After the initial inspection of the truck Neil and Alex gave me a list of items that they suspected would be a problem in teardown and a list of optional services/replacement items to consider while the truck was disassembled. I chose all the suggested services and parts replacements. The total bill was $3,050. About 1/3 was related to teardown items and the rest was optional suggested services and worn parts replacement. My wife and I were prepared to spend $3,000 on the work and First Team was made it happen. Kudos to First Team, Neil and Alex. They exemplify and dignify the Toyota name and reputation. More