Back

First Texas Honda

Austin, TX

4.8
2,644 Reviews

3400 Steck Avenue

Austin, TX

78757

Directions

By Type

Showing 2,644 reviews

May 03, 2017

Express service The express service while not so fast was pleasant and good. Employees and facilities were very good. I will be back for all my other service needs More

by dmbutz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Wright
Oct 01, 2017 -

First Texas Honda responded

Thanks for your feedback! We're happy to hear that things wen well overall. We're working on improving processes to speed things up and appreciate you support along the way. :) Thanks so much and take care. -The Team at First Texas Honda

May 02, 2017

Excellent service! Nathan was able to find the color and the car I was looking for. The update on the new features of my car was very helpful. More

by Sofia78750
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Lang
Oct 01, 2017 -

First Texas Honda responded

Sofia, we're thrilled to hear that you got the exact car you were searching for! Thanks for taking a moment to write us a review and take care. -The Team at First Texas Honda

May 01, 2017

New CRV It was time for me to purchase a new car. Rod asked if he could assist us, but he was not aggressive. I appreciate his style; he answered questions wh More

by BR Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roderick Young
Oct 01, 2017 -

First Texas Honda responded

We're always here to assist customer's throughout the buying process and want to make it as enjoyable as possible. It sounds like Rod did not disappoint and we couldn't be more proud! Thank you for taking the time to share your experience with us and others in the form of a review. Happy cruising in your new set of wheels and take care. -The Team at First Texas Honda

April 29, 2017

Total failure no common courtesy If there was a way to give less than one star I would. Roderick Young and the automated email system were bombarding me to come test drive the CRV-EX More

by Chameli
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Roderick Young
May 03, 2017 -

First Texas Honda responded

Shipra, we're sorry to read about your experience because we would never want a customer to feel less than welcomed. The Honda CR-V EX is in high demand and because of this, they move very quickly but we are constantly bringing more to our lot. I apologize if you got the impressions that Roderick was being dishonest; I suspect that he recommended the Touring trim level because it drives the same as the EX trim level and it's not uncommon for our customers to drive the Touring and have us find the perfect EX for them via a dealer trade. I can promise you that we don't allow our team to prioritize customer's based on circumstances like a trade-in and I'm very sorry if it came off that way. We hope that you can forgive us and give us a chance to show you what first class service looks like. Please don't hesitate to reach out to me directly for assistance and I will ensure that you are not disappointed. We wish you the best. -Matt Walton, Sales Manager

April 28, 2017

Excellent service and response. First Texas Honda continues to lead in friendly, professional and courteous attention to the customer. Karl Lewis continues to provide exceptional att More

by Excellent Customer Service.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Lewis
Oct 01, 2017 -

First Texas Honda responded

Reading reviews like yours warm of heart! It is indeed our goal to be among the best options in the market and we can't thank you enough for taking notice. Providing the best customer service is something we train and coach our team on endlessly and we're so happy to know it pays off. :) Thanks again for sharing a review and take care. -The Team at First Texas Honda

April 20, 2017

Easiest car-buying experience ever! I've now bought three cars from First Texas Honda. Jorge Vega made the process so easy. I was in and out of the dealership with my new car in no time. More

by Kim
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Vega
Oct 01, 2017 -

First Texas Honda responded

Wow, Kim. Thank you so much for your support and business! It's familiar faces like yours that make our jobs so incredible. :) Take care and we'll see you next time. -The Team at First Texas Honda

April 19, 2017

certified used car I was referred by an acquaintance and had a good experience. I would recommend my sales rep and the dealership. I hope to own the car for at least 5 y More

by shelley07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Kamouie
Aug 31, 2017 -

First Texas Honda responded

Welcome to the First Texas Honda family, Shelley! We're known for establishing long-term relationships with our customers and can't wait to earn your trust and continued business as well. :) We look forward to seeing you next time and wish you the best. -The Team at First Texas Honda

April 19, 2017

Excellent hassle free experience I think the title says it all. Who would have thought buying a car would be fun ! Gregory is a very knowledgable and low pressure saleman. He lets you More

by Engineering guy
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gregory Ryan, Jordan English
Oct 01, 2017 -

First Texas Honda responded

You're review is exactly how we want every customer's experience to be! We agree, the car shopping journey should be fun and exciting and we train our team to do everything they can to ensure we don't disappoint. :) Thanks so much for the feedback and praise and happy cruising. -The Team at First Texas Honda

April 18, 2017

New car Fast helpful experience. Would recommend to anyone looking for a new car. Everyone involved from reception to finance helpful and friendly. Nice clean More

by Dennis 2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Lewis
Aug 31, 2017 -

First Texas Honda responded

This review makes us smile, Dennis! Compliments about our team are some of the best compliments we can receive. :) Thank you and best wishes! -The Team at First Texas Honda

April 17, 2017

Great experience! Our experience was quick, efficient, and we were able to get the exact vehicle we wanted . While there was little negotiation with the price due to t More

by HappyFitOwner
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Davies
Aug 31, 2017 -

First Texas Honda responded

So glad to hear that you got everything you were looking for and drove away with a smile. :) Thank you for the great review and take care! -The Team at First Texas Honda

...
219
...