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First Texas Honda

Austin, TX

4.7
2,689 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,689 reviews

May 13, 2021

service was on time and took care of recall too. service people are nice and the reception area is great. Staff answer the phone when you call. More

by hnaderi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Herrera
May 12, 2021

Ty was extremely personable and knowledgeable. He informed me of a few items that needed to be addressed and offered his advice on ways to deter rodents from getting into the engine. More

by Cbushn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Winn
May 12, 2021

Andre was very personable, professional and courteous, very knowledgeable. Excellent customer service! I didn't fully understand how to decipher the information displayed on the panel so he took the time More

by Ruth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Kamouie
May 11, 2021

Bobby saw to it that every little niggle was addressed when I took my crv in for 25K service. He had a list of items covered by my warranties. It surprised and disappointed me that some things weren't co More

by CRV Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby
May 09, 2021

Bobby Mills took care of me...fast, efficient. My first time to bring my car to First Texas Honda, and he helped me thru the process. Excellent customer service. While I did not meet the technician, his More

by Garland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Mills,. Alejandro Reyna
May 08, 2021

Way beyond first class. Employees are so happy to work there. Service is incredible. I love the coffee shop and all around atmosphere.thank you More

by Patrick Bresnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Lewis, Anthony Herrera
May 07, 2021

I bought a 2020 Honda Accord Sport, the dealership was great The salesman was wonderful. The Finance guy is a word smith full of it, had us pay for something we can't use. We were told our car was cove More

by Justbhonest...
Recommend Dealer
No
Employees Worked With
Julian Rodriguez
May 11, 2021 -

First Texas Honda responded

Thank you for taking the time out of your busy day to let us know about this. Clearly, we did not deliver as promised. We are very sorry that when you called MasterTech they did not have your records yet. There can be a processing time that does allow for a small degree of error from when you purchase the vehicle and when MasterTech has all the paperwork processed. Unfortunately, scratches are not covered under this warranty, this is normal wear and tear that is excluded. We do understand your frustration and we hope you give us another chance in the future to impress you. Feel free to contact me if you have any questions or concerns, naji@firsttexashonda.com. - Naji Abi-Habib, General Sale Manager.

May 06, 2021

Zach Clark was awesome! He did above and beyond to help me out my issues with the vehicles, and help me out with everything he could. More

by vanhuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Clark
May 05, 2021

I’ve been using this dealership for 12 years and have always been extremely satisfied with the mechanical expertise, the pricing, and the professionalism of the staff, in particular Jack Wright. More

by conniemorr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Wright
April 30, 2021

Great service team, super friendly, great listeners, and always takes care of you. The entire service group is there to help out during your visit More

by SFnAustin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Herrera, Andre Kamouie, Ivan Heredia
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