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Fitzgerald Volkswagen Annapolis - Service Center

Annapolis, MD

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18 Reviews

18 Reviews of Fitzgerald Volkswagen Annapolis - Service Center

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May 03, 2024

Left a voicemail for the service manager about recent work done on my 2015 Jetta tdi and never got a call back More

by Hawkins5978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A.J. Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2023

Absolutely hands-down one of the best dealerships to work with! From sales, to service, to parts, this is a well-managed, well-oiled enterprise that knows how to take care of people. They really do make yo More

by rllb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Falls
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breton Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Linero
5.0
This rating includes all reviews, with more weight given to recent reviews.
A.J. Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Conrad Bergman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2020

It's hard to make someone getting a free loaner feel totally dissatisfied but Fitzgerald VW Service is up to the challenge. Problem 1: You need to tell people offered a loaner that they need to show up More

by avm
Customer Service
Recommend Dealer
No
Employees Worked With
Matt Beam
Oct 13, 2020 -

Fitzgerald Volkswagen Annapolis responded

AVM, We apologize for the recent breakdown in your service transaction. At your convenience, would you please contact our Service Director in Annapolis (Matthew Beam) as he would like to speak to you directly in an effort to resolve any issues/concerns that you have. He is aware of the situation and looking forward to speaking with you. Your feedback and business are important to us, and he can be reached directly at 443-837-3021.

May 18, 2020

I brought in my 2015 Passat for a routine oil change and I have to say that I was very pleased with the service here! First, I was greeted by most of the service staff there including the service manager Ma More

by wesleyfootball91
Recommend Dealer
Yes
Employees Worked With
Rob Ross, Matt Beam
May 14, 2020

I serviced my R32 there for years, I now service my Jetta and they picked it up and delivered it! They cleaned it, desantized it, and have me 20% off!! Much appreciated! More

by Beamm
Recommend Dealer
Yes
Employees Worked With
Jen Cahill, Rod Ritter, Matt Beam
May 14, 2020

Always looking out for my best interests!! I purchased a 2014 Passat from here in 2016 and have never been disappointed with the staff nor the service dept. Every time my car is in for service More

by Capitals8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Breton Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Linero
5.0
This rating includes all reviews, with more weight given to recent reviews.
A.J. Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod Ritter, Matt Beam
January 17, 2017

Terrible I do not understand how a business like this with such poor customer service, manages to stay in afloat in Annapolis. The guy named Kenny in services More

by Kyle Antel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Beam
Jan 17, 2017 -

Fitzgerald Volkswagen Annapolis responded

Hi, Kyle. Thank you for sharing your feedback with us. We understand that Matt, our service manager, is in touch with you to go over your concerns.

June 14, 2016

Customer Service I was out of town with my wife and son, visiting from Pittsburgh, Pa. Unfortuately, my car decided to overheat. I showed up at Fitzgerald Auto Mall More

by Vince Meinert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Fitrzgerald
Jun 15, 2016 -

Fitzgerald Volkswagen Annapolis responded

Hi Vince! Thank you for taking the time to review us. We are happy to hear that Fitzgerald's made a stressful time for you into an easy and pleasant experience.

June 17, 2014

Excellent Service The ease of access; timeliness and quality of service were superb. I had a 7:30 appointment, but arrived 20 minutes early and was able to gain immedi More

by jwlowe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott (In maintenance)
Oct 02, 2014 -

Fitzgerald Volkswagen Annapolis responded

That is great to hear! Thanks for posting and we hope to see you in again!

November 21, 2013

Fitzgerald VW in Annapolis Service Department is a rip-off and customer complaints to Mr. Sanders and Mr. Jenkins will get you nowhere. (Don't ask to speak to the owner, Mr. Fitzgerald, because it's M More

by cpillari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Jenkins, Don Sanders
Nov 22, 2013 -

Fitzgerald Volkswagen Annapolis responded

While we are reluctant to respond to reviews in the public forum, we feel we must in this case. We are sorry about this customers feeling towards Fitzgerald. We strive hard to satisfy all customers. Unfortunately this customer is unwilling for us to even look at the vehicle to verify the light is on and determine the cause. We have offered to pick up the vehicle to inspect and determine the cause. We would either repair the car or refund the money depending on the findings. The customer declined our offer. Fitzgerald Auto Mall

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