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Fitzgerald Cadillac of Annapolis - Service Center

Annapolis, MD

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13 Reviews

13 Reviews of Fitzgerald Cadillac of Annapolis - Service Center

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May 18, 2020

Sales and service teams are excellent. I've been buying and serving my vehicles here for over 10 years. Referenced my friends and family remembers. More

by Caddy06
Recommend Dealer
Yes
Employees Worked With
John Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Linero
5.0
This rating includes all reviews, with more weight given to recent reviews.
A.J. Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod Ritter, Matt Beam
May 17, 2020

service excellence I brought my 2016 Cadillac XTS in for its scheduled service and to have the touchscreen replaced. Mr. Ritter and his service staff were very attenti More

by dave_joyce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Ritter, Matt Beam
October 07, 2018

Service department A little upset about the service department right now, I’ve called twice and each time I’ve been on hold for over 15 min with no one coming back to th More

by David T
Recommend Dealer
No
Employees Worked With
Matt Beam
Oct 08, 2018 -

Fitzgerald Cadillac of Annapolis responded

We apologize for the long wait times this past Saturday, we understand our service manager has already contacted you in response to your concerns. We apologize for any inconvenience and will review your concerns with our staff.

March 21, 2017

Great people, great service. I purchased multiple cars from this location. Sales is always consistent and service is always straight forward and courteous. Great place to do busin More

by MgravesO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Linero
5.0
This rating includes all reviews, with more weight given to recent reviews.
A.J. Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod Ritter, Matt Beam
Mar 21, 2017 -

Fitzgerald Cadillac of Annapolis responded

Thank you for returning to Fitzgerald's to purchase again and again! We appreciate your business.

March 20, 2017

Great service I always get great and quick service for my Escalade! The service staff is very honest and knowledgeable. I would highly recommend their service depar More

by Rosalea711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Beam
Mar 20, 2017 -

Fitzgerald Cadillac of Annapolis responded

Glad to hear you enjoy service with us at Fitzgerald Annapolis Cadillac! Thanks for the great review and hope to see you soon.

July 15, 2013

Ron Smith is great to work with. Ron got the vehicle in sonner than expected. He took the time to go explain the work performed and answered all questions. More

by gduncan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Smith
Aug 29, 2013 -

Fitzgerald Cadillac of Annapolis responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it!

December 07, 2011

This place is absolutely amazion!! Tolk my 04 jetta there for a oil change I didn't have to wait long at all maybe 15min. Great service pricing is pretty good very friendly. More

by TaylorH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt beam / Ryan beck, Matt Beam
November 17, 2011

Been going to Fitzgerald for several years. I am very pleased with the level of service and professionalism. I would recommend this dealer to my friends and family..and I Have More

by marccarella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Beam, Matt Beam
November 16, 2011

I brought my BMW to Fitzgerald for service advice and repair. The excellent team isolated the problem I was experiencing and provided me with sound advice regarding repair. I trusted their service depart More

by MD2NYdriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt B. (Service Advisor) Tim S. (Mechanic), Matt Beam
April 24, 2010

I have had over the last 8 years excellent service and treatment by all levels of the Fitzgerald dealer family - from my sales consultant, Susan, who has always given me the car that I wanted and needed a More

by gregnorton3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan, Justin
1