Fitzgerald Chevrolet Cadillac Hagerstown

DO NOT TAKE your Business for Service to Hoffman Chevrolet DO NOT TAKE your Business to Hoffman Chevrolet while I was out of town in Hagerstown visiting my daughter new Base. I started having issues with my 20 DO NOT TAKE your Business to Hoffman Chevrolet while I was out of town in Hagerstown visiting my daughter new Base. I started having issues with my 2010 Tahoe 2 days before having to head back home to Ohio. I took my Tahoe in 1st thing Tuesday morning 03/06/2018. To be told the alternator and tensioner pulley was bad and couplings. $1,000.00 repair, I had no choice but to pay the bill hope for the best. My Son and I left town Wednesday Morning 03/07/2018, the Tahoe started making the same noises half way home 7 hour drive. I was forced to pull off highway 2.5 hours from home when the passenger side wheel bearing went out !!! During a snow storm strained had to have the Tahoe Towed 2.5 hours home. That was the scariest experience I've ever had to get through. Broke down so far from home and it's snowing so hard can't see 30 ft in front of you thru the mountains. I had to have both Wheel Hub Bearings replaced the passenger side was by far the worse. The Multi-Point Inspection is practically blank, if they had checked the brakes they would have found the rocking of the wheel because the bearing was going out. I do not believe my Tahoe was driven, they would have found that the bearings where going out. I called the Dealership about what had happened about the misdiagnosis of my Track and the results of the correct repair NOT being done. I call Mr. Greg King Service Dept Manager 03/08/2018, told him what happened he said he would talk to the Mechanic and call me Monday. He never called me back, I called 03/14/2018 left VM, he still didn't call back. I called again 03/15/2018 Mr. King told me he is not responsible for miss diagnosing my Truck, his mechanic did the repairs for the sounds I told him about. Have a nice day and hung up on me !!! On 03/16/2018 I receive a call from Hoffman Chevrolet to follow on my service at the dealership and was told my 2010 Tahoe is in HIGH demand wanting to buy the Track from me !!! Are you SERIOUS ??? I explained what had happened and the Rep said that is NOT how they want the Customers treated and she would follow up with the GM. I'm NOT surprised at all I haven't heard from ANYONE !! For the SAFETY of your Love Ones DO NOT TAKE your vehicle here they DO NOT CARE. It's ALL about the DOLLAR not your SAFETY . Needless to say I will let as many people I can know about this experience since they do not care to talk to me about what happened. I guess since I'm from out of town Customer Service doesn't apply. Hoffman if you want to follow up with me now, ask Mr. Greg King for my contact information !!! More

Great experience Very quick and organized process. Derek was attentive and knowledgeable without being pushy like other salesmen. Jay worked with us for my trade-in an Very quick and organized process. Derek was attentive and knowledgeable without being pushy like other salesmen. Jay worked with us for my trade-in and got me a great deal. All my questions were answered. More

2018 2500 Alaskan, Wow, what a truck. Derek was a great help and moved us right through the process on our purchase of a 2018 2500hd Alaskan Addition. Our second purchase in less than 2 ye Derek was a great help and moved us right through the process on our purchase of a 2018 2500hd Alaskan Addition. Our second purchase in less than 2 years from this dealership. More

Wast of time/Liars Went to the dealership with intent on purchasing a vehicle. They stated they couldn't meet my terms after being there for 5 hours. Received a call 2 Went to the dealership with intent on purchasing a vehicle. They stated they couldn't meet my terms after being there for 5 hours. Received a call 2 days later stating the deal was finalized and I could pick the vehicle up and sign the paperwork. Showed up the next day only to find out that the vehicle I wanted to purchase had been sold prior to the call stating the deal was finalized. They stated they could put me in another vehicle with the same terms, but then returned with different terms. I will never deal with this dealership again. More

To buy a New Corvette I really went there to get a oil change and I ended in the Show room and talking to Ron Doub about The New Corvette and I We Started talking The pric I really went there to get a oil change and I ended in the Show room and talking to Ron Doub about The New Corvette and I We Started talking The price and what it would cost me and it work out the we both where happy and that what it.I went back in service area and told Marty to stop the oil change told him what was happening .The next thing I just left car there and went back the next day to pick it up. And that about it. More

New Equinox Friendly staff. Not too long of a process buying a new Equinox while trading in 2 used. Derek took time to explain all the features on the new Equin Friendly staff. Not too long of a process buying a new Equinox while trading in 2 used. Derek took time to explain all the features on the new Equinox More

At Chevy place Everyone at the Chevy place went out of their way to assist me in finding what i wanted. I can not remember everyones name, sorry Everyone at the Chevy place went out of their way to assist me in finding what i wanted. I can not remember everyones name, sorry More

New truck purchase I gave a5 star.rating related to my purchase of my 2017 truck. My salesman worked very hard on finding me the best deal. Very friendly,very helpful i I gave a5 star.rating related to my purchase of my 2017 truck. My salesman worked very hard on finding me the best deal. Very friendly,very helpful in explaining the features on vehicle. All paper work was ready when I went to pick up truck and everything went very smooth. No hidden surprises!! More

GREAT experience! We purchased a new Chevy Cruze from Hoffman this past weekend. Our salesman, Derek Phillips made the whole process easy and enjoyable. He was professi We purchased a new Chevy Cruze from Hoffman this past weekend. Our salesman, Derek Phillips made the whole process easy and enjoyable. He was professional and knowledgeable and made the buying experience simple and fun for us. I'd highly recommend buying a car from Hoffman, and definitely ask for Derek! More

Thanks for a friendly buying process. Great dealership. Everyone was friendly and informative about the vehicles. So glad I purchased my Jeep compasss latitude. Special thanks to Ron for g Great dealership. Everyone was friendly and informative about the vehicles. So glad I purchased my Jeep compasss latitude. Special thanks to Ron for getting me the best deal and financing. More