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Fitzgerald Chevrolet Frederick

Frederick, MD

4.3
547 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do. There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include: *-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating. *-Our exclusive Best Price Guarantee assures customers of the best prices. *-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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114 Baughmans Lane

Frederick, MD

21702

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Showing 547 reviews

November 25, 2015

greatest I was shown up most respect by everyone and Mark Lawson really helped me out a lot with selecting my car! I will most definitely recommend this dealer More

by charleslyles731
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sondra Kelley, Mark Lawson
Dec 07, 2015 -

Fitzgerald Chevrolet Frederick responded

Thanks for your outstanding review, Charles! I'm very happy to hear that Mark was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Sylvia Westerlund Customer Relations Manager - westerlunds@fitzmall.com

November 24, 2015

Wonderful Experience Mark Lawson was so helpful in finding me the perfect Jeep I needed. The experience was fast and enjoyable. I came to him with a very specific list of More

by melzy89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
Nov 26, 2015 -

Fitzgerald Chevrolet Frederick responded

Congratulations on your brand new Jeep! Mark is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to him and all of us hope to see you again when the time comes to service your new car. Take care, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

November 16, 2015

Rhett Brown & ssales staff Rhett Brown and sales team went out of way to help in our purchase of our 2015 CX-9 -great to work with honest personnel Jerry Nicholson More

by jerryn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhett Brown, Joshua Gillions
Nov 26, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you for your awesome review. We're glad to have Rhett on our team and the rest of the sales staff that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

October 17, 2015

Work done quickly, reasonably and right. My service adviser was terrific. Walked me out to the shop so we could look at the car from the bottom-side to see the problem and talk more intellig More

by WRF-MD
Recommend Dealer
Yes
Employees Worked With
Tom Dawson
Oct 22, 2015 -

Fitzgerald Chevrolet Frederick responded

We're glad to hear that your visit with us went well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. If there is anything more we can do for you please come back and see us any time! Take care! Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

September 01, 2015

Wonderful people and cars! Fitzgerald in Frederick has wonderful people who go out of their way as well as wonderful deals. We have bought two cars from them in the past 6 mont More

by twocadies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Zach, Joshua Gutzman
Oct 22, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you for leaving us this great review! We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sylvia Westerlund Customer Relations Manager - westerlunds@fitzmall.com

August 10, 2015

Excellent Customer Service I had a very good experience purchasing a used truck from Fitzgerald. I drove 2 hours to look at a truck that had very little information listed on th More

by ChevySilverado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Gutzman
Aug 12, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you so much for the great review. It is reassuring to know Josh provided you with a great buying experience. Congratulations on your new purchase and if you have any further needs, do not hesitate to come back in for a visit. Stay safe! Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

July 05, 2015

Straight and to the point Mark was great. We told him exactly what we wanted, exactly what we were looking for with our trade-in and he delivered. He was fast and made the expe More

by kaym85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
Jul 06, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you for this review! We really appreciate you leaving us your input. We are very pleased to hear that Mark could make your car shopping experience much easier and wonderful. Enjoy your new car! Thanks for your business and if you need anything else in the future please feel free to come back and visit us any time! Best regards, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

May 23, 2015

Great experience Both our sales rep , Mark Lawson and Sales Manager Josh Gutzman were excellent, very professional and courteous.Easy to work with and very patient. W More

by Happycustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
May 25, 2015 -

Fitzgerald Chevrolet Frederick responded

Thanks for writing this great review and congratulations on your new car! It's delightful to know that Mark and Josh made your car-buying experience a painless and enjoyable one. I'll be sure to pass along your compliments to them. We appreciate your recommendation and if you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best regards, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

May 12, 2015

Purchase 2008 Suburban 4-7-15 This is the fifth vehicle I have purchased at Fitzgeralds. Always professional, organized and knowledgeable. Earnest was great to work with and Brian More

by Dan23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wallace
May 14, 2015 -

Fitzgerald Chevrolet Frederick responded

Dan, on behalf of Fitzgerald Chevrolet Cadillac, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase with us! Please don't hesitate to contact us if there's anything else we can do for you. Best regards, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

May 09, 2015

Caddy service Work done on time, fair price. No pressure to do other stuff! Corrected earlier oversight and brought vehicle up to current service scheduled items. F More

by Vetterun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 11, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you so much for taking the time to provide such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that your experience with us was so positive. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

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