Fitzgerald Hyundai Rockville

I was very pleased with my experience at Fitzgerald. I was greeted promptly by Mr. Kenaa and he was able to answer any questions I had about the car. He demonstrated two models to me and was very knowled was greeted promptly by Mr. Kenaa and he was able to answer any questions I had about the car. He demonstrated two models to me and was very knowledgeable regarding the features on each one. Mr. Kenaa was able to locate the color car I wanted from another dealership and have it shipped to me the next day. When I came to pick the car up, I was greeted by several employees and directed where to go. Mr. Kenaa was retrieving the car when I arrived and several people asked if I needed help and took the initiative to contact him. It was an overall great experience More

Excellent experience.Excllent quality of staff,friendly and skilled.Mr. Chris Kelly guided me from A to Z in the choice of my vehicle and its delivery,so I was well acquainted with my new car ,thanks to hi and skilled.Mr. Chris Kelly guided me from A to Z in the choice of my vehicle and its delivery,so I was well acquainted with my new car ,thanks to him.He also took me on a tour of the premises.So, now I know where to take my car for Service etc.etc.Yes,I would recommend this dealership More

We were excited to get a new or used car but of course very leery of how the process would work (ie; sales person being pushy!). We came in to the dealership one Saturday just too look at the cars and che very leery of how the process would work (ie; sales person being pushy!). We came in to the dealership one Saturday just too look at the cars and check them out and Larry Payne was the first person that helped us. Not ONCE did Larry ask us when were were buying. Unlike the next dearlership we went to that asked us 3 times(in that visit!) if we were going to buy that day! Larry was wonderful and so patience with the multiple test drives we did, he was quick on response time in getting us information we needed, and just a nice genuine person to work with! WE LOVE our 2012 Hyundai Santa Fe! We even got leather AND a sunroof put in because the price was right! And it looks great! Thank you, Larry for all your help! And thank you for making the experience so special with zero pressure! Driving from Bethesda to Arlington everyday for work will be more fun! Now, if only the traffic would disappear! More

Everyone was very friendly and went out of their way to help with my purchase. They made buying a car a very easy experience instead of a chore. They also showed great patience in explaining the paper wo help with my purchase. They made buying a car a very easy experience instead of a chore. They also showed great patience in explaining the paper work more than once. More

Where to start?! I had an idea of the exact vehicle Where to start?! I had an idea of the exact vehicle I wanted... unfortunately, the exterior/interior color scheme I preferred is very limited. I Where to start?! I had an idea of the exact vehicle I wanted... unfortunately, the exterior/interior color scheme I preferred is very limited. I first test drove the 2013 Veloster Turbo at Ourisman in Bowie, where they were friendly, but did not instill me with a whole lot of confidence that they were straight shooters. I talked to Feleke at Fitzgerald, the salesman from Ourisman and 2 other dealerships through email and definitely got a sense for what good and bad customer service really is! It is unbelievable that other dealerships would send me information that was incomplete or incomprehensible: pictures of invoices that I could not read... emails with incomplete sentences or just unfriendly, such as, "Hi, wehave it bye." (Quoted from Ourisman) It was obvious to me who wanted my business and who just did not care. Feleke and Fitzgerald were professional and attentive the entire time. I knew the car I wanted was rare and so I kept a dialogue with the other dealerships as long as possible to see where I may be able to get "the best deal", but it was really not worth the headache, looking back on it - and there were many, many headaches! Feleke and I only spoke over the phone for a couple weeks and he never pressured me to come in or to hurry up and make a decision. I finally told him the exact car I wanted (colors and options) and he told me that they could definitely get that car for me. Another dealership had said there was no way they could get that car... it would be too much of a loss for them to trade another dealer.. blah blah blah... and then they proceeded to talk me into another car they had on their lot (Pohanka Hyundai). Well, it was no problem with Fitzgerald.. they just said YES. Even when the first car they had found fell through... they found another one 300 miles away (!) and got it for me. I got the exact car I wanted, with no hassle.. at a very reasonable price.. all before entering the dealership!! Is that possible? I didn't think so before my experience at Fitzgerald! When I came in to pick up the car, they did their duty to inform me of the options available (extended warranty, GAP insurance, etc), but it only took saying NO one time and they moved on. NO pressure... none. Feleke went the extra mile to make sure the car war perfectly clean and went over each feature and button with me before I drove off the lot. It was definitely more than I expected and I am so appreciative of his time and car in the whole entire process. He is an honest salesman and a kind person... he treated me with nothing but respect. I don't ever really write reviews for anything.. but I had to write a review for Feleke and Fitzgerald... they are both more than deserving of the praise. Thank you Feleke, Pete and Paul for your help and good-natured attitude... you made me a very happy customer! More