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Fitzgerald Toyota Chambersburg

Chambersburg, PA

4.8
778 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do. There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include: *-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating. *-Our exclusive Best Price Guarantee assures customers of the best prices. *-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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1436 Lincoln Way East

Chambersburg, PA

17201

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Showing 778 reviews

October 18, 2013

As of yesterday, I am the proud owner of a beautiful 2014 Camry SE Sport. This is the third car that I've purchased from Fitzgerald Toyota in Chambersburg, and there are many reasons why I'll continue to buy More

by djgroup09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Bockstie, Jelyn Waltz
Nov 01, 2013 -

Fitzgerald Toyota Chambersburg responded

Thank you so much for your continued loyalty to Fitzgerald Toyota. We are glad that it was another great experience. We truly appreciate your business and this kind review! Thank you! Enjoy your new Camry!

October 13, 2013

We went up to just look at the 2013 Camry's that were left and ended up driving one home due to the exceptional service we received from Mike, A.J. and Eric. Truly a team effort allowed us to have a gre More

by DeborahStoops
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Bockstie
Nov 20, 2013 -

Fitzgerald Toyota Chambersburg responded

Thank you very much for your kind words! We are very proud of our team of professionals, and it reflects with interactions such as this! It means a lot to us to know that we are going above and beyond in all aspects of the car buying process! Again, thank you so much, and let us know if there is anything else we can do for you!

October 01, 2013

Please do not go to this dealer if you have to finance through them. They told me multiple times they would not pull my credit and a few days later I started getting letters from banks about the loan I ap More

by Promise696
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 07, 2013 -

Fitzgerald Toyota Chambersburg responded

Our entire Fitzway philosophy is grounded in providing the absolute best customer experience possible. We are transparent in our policies, pricing, and our salespeople are paid based on customer satisfaction (not the gross profit in a vehicle). Everything we do is with the customer's best interest in mind. With that said, we would never run anyone's credit without their approval. We provided you with a ballpark monthly payment using an average interest rate. You requested to know the best rate that you would qualify for. We explained to you that the only way for us to find that out, is to submit it to the banks. They determine your interest rate, not Fitzgerald Auto Mall. (I am sure you are aware of this as an employee of a Credit Union) So to move forward, you filled out and signed a credit application, giving us your legal authorization to run your credit. We were not made aware that you did not want us to pull your credit, until you called us several days later stating that we "could fix this" by giving you $4500 more your trade than what it was appraised for. Although we welcome online reviews, we are disappointed that you have undertaken a negative review campaign against us that does not accurately reflect your experience.

September 25, 2013

I have to admit, I'm not too fond of salesmen but we LOVED working with this dealership! We worked with Daniel. This dealership is located approx 100 miles from our home so we did all of our communica More

by DiamondN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dani
Sep 25, 2013 -

Fitzgerald Toyota Chambersburg responded

Thank you for making the long trip and for such a nice review! We appreciate your business and the recommendation! If there is anything we can help you with in the future, please do not hesitate to contact us.

August 18, 2013

Eric was great to work with as we purchased our third Toyota Prius from this dealership. He was knowledgeable, considerate, and gave us the upmost respect as we journeyed through this purchase. He even More

by vickitty65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 23, 2013 -

Fitzgerald Toyota Chambersburg responded

Thank you for being a loyal Fitzgerald Toyota customer! We sincerely appreciate your business and the kind review! If there is anything we can help you with in the future, please do not hesitate to contact us.

August 15, 2013

Brad was easy to deal with, no pressure just good old fashion customer service. I would recommend this dealership to any one who was looking to purchase a vehicle. More

by mydreamcarfinally
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 15, 2013 -

Fitzgerald Toyota Chambersburg responded

Thank you for taking the time to leave a nice review for us. We truly appreciate your recommendation and kind words!

August 09, 2013

nathan and pablo and the rest of the staff we met where very friendly and helpful and went out of there way to make sure we where satisfied with our purchase from the test drive to paper work we would reco More

by flattopper55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jelyn Waltz
Aug 15, 2013 -

Fitzgerald Toyota Chambersburg responded

Thank you for such a nice review and your kind words. We will certainly pass them along to the team. Enjoy your new vehicle and if you have any questions, please don't hesitate to contact us!

August 06, 2013

Can't say enough good about Dan! Not pushy and knows his stuff. Dan was more than willing to find the exact car we wanted. We went to look and bought a prius. And I love it!!!! Thanks Dan & Eric More

by sharon33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Stoner
Aug 15, 2013 -

Fitzgerald Toyota Chambersburg responded

Thank you for choosing Fitzgerald Toyota and for your kind words! We appreciate you taking the time to share your review and are glad that it was a positive experience. Enjoy your new Prius!!

July 22, 2013

I had been researching AWD vehicles for awhile and stopped in to check out the Rogue. Nathan Kipley was extremely helpful and informative without being pushy. I have had my car about a month now and I More

by helenburdge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jelyn Waltz, Martin Manning
Aug 15, 2013 -

Fitzgerald Toyota Chambersburg responded

Thank you so much for giving us the opportunity to earn your business. We are glad to hear that you had a great experience and are grateful for such a nice review. Thank you!

July 19, 2013

Very open and knowledgable, friendly ,considerate when we ask questions . offered good trade in, discounts that applied etc.they were not put off by our /my attempting to get the best deal possible.did not t More

by lacy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jelyn Waltz
Aug 15, 2013 -

Fitzgerald Toyota Chambersburg responded

Thank you for taking the time to write a nice review for us! We do appreciate it and are glad that you were happy with your experience - We wouldn't want it any other way. Enjoy your new car!

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