Fitzgerald Toyota Gaithersburg

Very disappointed with this dealer. They approached us to purchase our car. They have our car, we have no money. They lied to us. They had a 10 day pay off and it's been two weeks. No money no car. We can't purchase our car. They have our car, we have no money. They lied to us. They had a 10 day pay off and it's been two weeks. No money no car. We can't buy our new car since they have $10,000 of our money. Lies lies lies. ​Don't waste your time. More

They are price gouging like the other dealers in the area, charging $2-4K above MSRP for new cars. There is low supply, but there is also low demand, so there really isn't any shortage. Anyone who doubt area, charging $2-4K above MSRP for new cars. There is low supply, but there is also low demand, so there really isn't any shortage. Anyone who doubts there is low demand has only to go to Arlington and see the empty office buildings and available street parking spaces. People aren't driving into work and there is low demand for new cars since commuting is one of the biggest drivers of new car demand. More

My service and appointment booking experience at this location has been bad till now. Purchased my Highlander at this dealership back in Feb 2021 and went there for my 5k service soon after they gave t location has been bad till now. Purchased my Highlander at this dealership back in Feb 2021 and went there for my 5k service soon after they gave the checklist that had all ticks, and mentioned tire pressure has been reset to 35 even, while picking up the car the service advisor specifically pointed out that they took care of the tire rotation and tire pressure has been reset all even to 35 without even me asking the question. Finally when i get into the car and check the pressures are all uneven each a different number. so even the one simple thing they claimed they did perfect is done wrong so, i cant trust they did anything else correctly? not sure if they rotated the tires they said they did. Tried calling them to schedule my 10k service appt and the service center lady was pretty rude stating that they were fully booked and i can take the next appointment for the next thursday (sounded more like take it or leave it). More

This Toyota was amazing!!! My experience was exceptional! I love my 2021 Toyota Venza. Thanks so much guys! You guys really went above and beyond! I love my 2021 Toyota Venza. Thanks so much guys! You guys really went above and beyond! More

Great work by the team. Did everything I asked and even filled the 34 gallon tank. Good experience. Love the truck. Highly recommend them for a vehicle. filled the 34 gallon tank. Good experience. Love the truck. Highly recommend them for a vehicle. More

Excellent service, I was very satisfied with the attention I got from Ben. All my questions and concerns were explained in a very positive manner. attention I got from Ben. All my questions and concerns were explained in a very positive manner. More

Great dealership! The sales team is a gem. Vagar Ahmed was extremely helpful. He went above and beyond his scope of duty. He should be given sales man of the year award. was extremely helpful. He went above and beyond his scope of duty. He should be given sales man of the year award. More

The best dealer at least in Maryland if not nationwide. I have bought cars from at least a dozen other dealers in my life and by far.....and let me say again, BY FAR, the best dealer ever. They not only I have bought cars from at least a dozen other dealers in my life and by far.....and let me say again, BY FAR, the best dealer ever. They not only really take care of you and any problems or questions that you have with your new/used car but they go way way way out of their way to make things right. They don't nickel and dime you about everything. This is the first time that a dealer gave me a full tank of gas and an oil change on a used car that I purchased, I especially want to mention Tony Freeman, the used car manager. WOW, he is the best. Usually when you buy a used car and if you have problems with it even within a few days, it is your problem. But Tony, took care of every little problem like even getting me a new windshield wiper and when I had to leave my car in the repair shop he gave me a brand new loaner car free of charge. You do not get this kind of service and care even at a BMW dealer. If you are looking to buy a car and especially a used car, ask for Tony Freeman and his team. I would buy all my future cars from Fitzgerald and anyone i know I would recommend only Fitzgerald of Gaithersburg. More

On December 22, 2020 I called Hyundai corporate in reference to paint failure on my 2015 White Sonata. This is a well known defect on this year and color of Sonata and there was even a class action la reference to paint failure on my 2015 White Sonata. This is a well known defect on this year and color of Sonata and there was even a class action lawsuit. Hyundai stated that even though my vehicle was past the warranty for paint defects, they would be able to paint my vehicle. After giving me a Claim # Hyundai instructed me to go to my nearest dealership so that they could take pictures of my vehicle and send them to Hyundai corporate. The body shop took pictures and claimed they would submit the pictures to corporate to further the claim. The manager at the body shop confirmed that the damage was from improper painting from the factory and that he had seen this defect plenty of times before. I called the body shop 2 weeks later with no update. I called last week and they stated it was submitted to the proper person for processing. On 1/20/21 the dealership stated my claim was denied even because of the year and mileage of my vehicle. When I initially called corporate to make my claim, they stated the year and mileage did not matter because they were aware of the issue. This is unacceptable. A 2015 vehicle should not have paint peeling from the hood and roof. Hyundai corporate called me and informed me that Hyundai would not assist in repairing my vehicle since it was out of warranty. This is in complete contrast to what I was told by Hyundai corporate initially. More