Fitzgerald Toyota Gaithersburg - Service Center

excellent Excellent service ease of business the sales people were knowledgeable friendly and respectful l. I have brought both of my cars here and I get them Excellent service ease of business the sales people were knowledgeable friendly and respectful l. I have brought both of my cars here and I get them serviced here. I will come back and refer More

I brought my Kia in to Fitzgerald as I had several previous bad experiences with the local Kia service department. I had previously purchased from Fitzgerald, and had a very pleasant experience. I wal previous bad experiences with the local Kia service department. I had previously purchased from Fitzgerald, and had a very pleasant experience. I walked in on a Monday morning with no appointment, and they were quick to assist me and get me on my way. I left my car for service for the day, but received a phone call before lunch that my car was ready for pickup. Everyone was extremely friendly, and the price was very reasonable! I will definitely return for future service work.....sorry Kia, but my business (and money) are going elsewhere. Thanks Brandon for your help, and keep up the good work! More

From a negative review that I posted on 7/14/2011 (from colemch), I wanted to update my comment. With the complaint that I had, I wanted to comment that my service was taken care of. After a bit of mis colemch), I wanted to update my comment. With the complaint that I had, I wanted to comment that my service was taken care of. After a bit of miscommunication, everything worked out fine. I am truly satisfied with the service I received and will continue to take my 2007 Hyundai Veracruz to the dealer. I am also thinking about trading my 2007 Hyundai Veracruz to a 2011-2012 Hyundai Veracruz. Thanks. More

I went in for routine service, and waited for my car to be ready. Justin explained that my brakes were OK for some short, local driving, but should be replaced soon. I told him I would be traveling soon, a be ready. Justin explained that my brakes were OK for some short, local driving, but should be replaced soon. I told him I would be traveling soon, and driving through mountains. He recommended replacing the brakes, which I agreed to. He kept me informed of what was going on at all stages of the service, what my options were, the time and cost involved. At the end, he handed me back a car cleaner than when I brought it in. I have always received excellent service at this facility; repairs are done right the first time, and the cost is comparable to other shops in the area. More

*** Update 11/2011 **** Dealership heard our concerns and addressed them. Thankyou Fitzgerald Hyundai and General Manager Danny Rosenfeld. Above ratings updated. ************************ Our complaint i addressed them. Thankyou Fitzgerald Hyundai and General Manager Danny Rosenfeld. Above ratings updated. ************************ Our complaint is with Fitzgerald Hyundai for the extremely poor service due to repeated lies and excessive delays to repair our 3 month old Hyundai Sonata following an accident. The Bodyshop representative said they would take good care of us, would check the breaking system, and based on his estimates said it to be a week’s worth of work. In the end, this was far from the case, after 37 days we incurred a $504 dollar rental car bill for overages, and paid $502/mo on a car we did not have use of. The most common explanation we got was that the airbag harnesses had to be ordered (which was known from day one) and we were told they were not ordered until at least a week into the repair, and the delay to receive them was over 3 weeks. We were later told from the body shop that they had to come from overseas. Then we were told they had to be custom made overseas. All the while we kept reminding them to do a thorough analysis of the brakes due to the belief they were the cause of the accident. They repeatedly assured us that they were taking care of this. After over 4 weeks they said they were having the brakes looked into (and had finally received the parts). In fact they asked we delay the pickup for a day just to ensure they had gone over the brakes thoroughly. Finally the car is picked up. My Ex had been telling them and telling them about the overages of the rental for a while, and they suggested she bring in the bill and ask for some consideration. I took the day off and took the bill to the body shop manager John Sartori personally, and then later to the dealership General Manager Danny Rosenfeld. John had said they had submitted a request to Hyundai for some consideration as a result in the delays to getting her car on the road. I too saw this is unacceptable that Hyundai requires these parts to be replaced to the tune of several thousand dollars when an airbag is deployed, but that the do not keep them in inventory locally, or even in the USA! They said they would get back to me probably on Monday. A week went by without any contact. Finally I called and was told they had been researching the situation and several managers met specifically on my situation. Danny was disturbed that I had not gotten a call back from either the service or bodyshop manager especially after he was told it would be done a specific time. I called and spoke to John , and what I heard that was even more unacceptable was the discovery that they had no justification to ask consideration of Hyundai because in reality the parts were ordered and arrived in a couple days!!!! When asked what was done for each of the 37 days if the parts were not the delay. The response I got was that it went back and forth from the body shop and service, but no one’s accounting system could pinpoint what was done when. I was offered a measly $170 to just go away. I declined, and requested my request for refunds be elevated. John took the request and said he or someone would get right back to me. From his tone that sounded like within an hour or two. Here it is another week has gone by, and still I’m getting the runaround. My ex is currently having job problems, and Hyundai stuck her with all this rental overage ,and to make matters worse, she had to make $504 month payments on a car that presumably just sat at the dealer. Danny Rosenfeld seemed genuinely concerned over our ordeal and seemed to want to make it right, but it would seem that the bodyshop and service Managers have only one thing on their minds, and that’s their bottom line. Oh yes, did I mention they have absolutely no record of ever checking the brakes, or anyone who can vouch for having done a diagnostic? Summary: I have not bought a car here, and have no negative things to say about the sales group. It’s the Service and BodyShop that I believe that despite a $12,000 repair do not put the customer first (or 2nd, third, or fourth for that matter). Get your repairs done elsewhere. More

I brought my white Sonata in to have the radio replaced. I received a loaner car while the service was being performed. The work was peformed and my Sonata was washed. However, when I returned home, I not I received a loaner car while the service was being performed. The work was peformed and my Sonata was washed. However, when I returned home, I noticed black scuff marks on the passenger, left quarter panel. The next morning I called Justin expressing my concern ove rthe scuff marks. Justin asked me when it would be convenient for me to bring it back. I told him I could be there within 30 min. When I got there, Justin immediately took the car back to have it cleaned, buffed, and made to look like new. His professionalism was greatly appreciated. More

This has been by far my favorite dealership to deal with. They always treat me fair and explain exactly what I need and what I'll need in the future. I've been coming to Fitzgerald's for years and plan to They always treat me fair and explain exactly what I need and what I'll need in the future. I've been coming to Fitzgerald's for years and plan to continue for years to come. More

They were friendly and helpful. The wait was not bad, and the waiting room was comfortable. He was courteous and accurate to the time it would take. and the waiting room was comfortable. He was courteous and accurate to the time it would take. More

This was for the 1st oil change to my 2011 Tucson. It was to take 45 minutes. I arrived on time and 35-40 minutes later, I was on the road again. Couldn't be happier. was to take 45 minutes. I arrived on time and 35-40 minutes later, I was on the road again. Couldn't be happier. More