About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Fitzgerald Toyota Nissan - Service Center

4.3

16 Lifetime Service Reviews

1436 Lincoln Way East, Chambersburg, Pennsylvania 17201

16 Reviews of Fitzgerald Toyota Nissan - Service Center

Sort by Write a review
March 10, 2018

"Do not purchase extended warranty"

- Robert Fortenberry

I just thought that you would like to know that due to the action, or lack there of, by Ed McCurry and the management at Fitzgerald Auto Mall in Chambersburg, PA, I will no be doing business with them. I used to sing the praises of the customer service at FitzMall, however it appears they have lost sight of this somehow. Instead of continued arguing over a very simple warranty fix, that should have been covered under my "bumper to bumper warranty" and/or my " paint protection warranty" each of which I spent my hard earned money on, I was instead left without so much as a courtesy call from the manger at the Chambersburg store... even after complaining to corporate Ftizgerald about the issue, I never heard a peep. So I have traded in my problematic vehicle and am now driving a brand new 2018 Pathfinder from Hamilton Nissan. It was great working with Adam Seidel and all of the staff at Hamilton and it was reassuring to know that I am now dealing with a business that stands behind their word. And just so that we are clear, I paid for an extended bumper to bumper warranty, that I was told covered me up to 100k mile or thru 2020, plus interior and exterior protection. I wound up with several issues and had to argue every step of the way to get the problems resolved. For instance all of the rings that hold the 12 volt plugs in place dry rotted and broke. I had exposed 12 volt wires and was told that this is a cosmetic issue and not covered? The clips are $8.00. I also had a paint issue on the top of the right front finder well. The paint had started to bubble and eventually there was exposure of metal, all the way down thru the primer and the area was starting to rust. Ed McCurry insisted that it was impact damage even tho there was no dents associated with the area of rust and the problem started to grow and expand and even after Ed McCurry had me take the 2013 Pathfinder with less than 70K mile, over to a paint an body shop that was not affiliated with Fitzgerald auto mall and they told him that it was not impact damage. Ed McCurry did try to send the issue over to Nissan and was told it was not a factory paint issue either. To this day Ed McCurry insists that it is impact damage to keep from having to warranty the issue. In the end the problem worsened so I went to another dealership and traded it in. You have to ask yourself tho, is a dealership that takes over 2K in warranty money from you and fights you over an 8.00 piece of plastic worth wasting you time and money on in the first place??? Now to start looking at cars for the newly licensed children in my home... and I have 4 that will eventually be in need of a car.... most definitely your loss Fitzgerald... you really need to get back to what makes your business thrive... the customer and standing behind your promises.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ed McCurry
September 26, 2017

"Angel at the parts desk!"

- Ronald E Gardner

Krista does a TERRIFIC job at the parts desk! Her professionalism and courteous, positive attitude make purchasing parts a pleasure! Some auto-parts businesses make me feel like I am a bother, BUT not Fitzgerald Toyota and especially Krista!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Krista
Nov 15, 2017 -

Fitzgerald Toyota Nissan responded

We are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We’re glad we provided this to you. If there is anything else we can do for you, please give us a call.

August 15, 2017

"Was too early for appointment"

- joannrealtor

I wrote down my appointment on the wrong day. I was a week early. Josh Reis got me in anyway. A big thank you to him and to Fitzgerald Toyota.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Reis
Aug 15, 2017 -

Fitzgerald Toyota Nissan responded

Joannrealtor, Thank you very much for your kind words! We are very happy to have been able to accommodate you when you came in as we all know how stressful it is when something like that happens! We look forward to serving you in the future! Thank you again, have a great rest of your summer!

July 12, 2017

"fast service"

- sherry2017

had a concern with my window of new truck called made appt ,stopped in and J Reis was on it came out and took care of issue and was on my way great job

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Reis
May 31, 2017

"Amazing professional guidance"

- Alvaro

Amazing professional guidance and the caring attitude of Reis at Fitz Mall in Chambersburg, PA. Reis is always willing to spend some time with me to inform me about repairs my car needs. Last week he went into details, explain the complications beyond state inspection and helped me to schedule forthcoming work my car may need. It was quite an expensive set of repairs to fix a list of issues with a used car. Which is why having someone you can trust is crucial to make the best decisions when you have to prioritize your list of repairs. Reis has been always serious, caring, willing and kind to respond my questions and clarify my doubts about the work done on my car. He has done it every time I go to this place but this time he was exceptional and I feel compelled to recognize his work, his professionalism and kindness. He is probably the one and main reason I keep going back to Fitzmall in Chambersburg, PA.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Reis
Jun 02, 2017 -

Fitzgerald Toyota Nissan responded

WOW, what a great, glowing review! We feel very humbled hearing this. We try every day to do our best, and it's always good to hear how it has made someone else have a better day! I'll pass along this info to Reis as your kind words are definitely being shared with our team! Thank you again and have a great day!!!

May 02, 2017

"Service provided for recall"

- Tracy L Bonebrake Miller

I took my 4-Runner to Fitzgerald Toyota of Chambersburg after receiving a recall letter from Toyota. When I called to schedule the appointment, I was told that there were actually 2 recalls ( I was only aware of one). I bought this Toyota privately and this was my first visit to Fitzgerald. Every contact I had with them, from the first phone call to pick-up after service, was very professional and helpful. When the advisor/mechanic had a question about an after-manufactured part, he promptly called me to ask a question before providing the service or making any changes. When I went to pick-up my vehicle (at very convenient hours), an employee held the door for me. The check-out line was busy, so an employee came up to ask me how he could help to make the process easier. Upon check-out, the cashier had me sign the receipt and my vehicle was promptly delivered to the front door. This type of fast, courteous and professional service is truly appreciated and will cause me to return to this dealership for service and when I'm considering purchasing another vehicle in the future.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Destefan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 03, 2017 -

Fitzgerald Toyota Nissan responded

Tracy, Thank you SO much for taking some time to write an amazing review! We couldn't be happier that our service department made your experience a wonderful one! We really take pride in how we treat our customers before, during, and after our interactions, so it is always good to hear that it made a difference! Please let us know if we can be of any help in the future and enjoy trouble free driving in your Runner!

April 01, 2016

"unattended service"

- 121212H

I was there a week or so for oil change. Service agent forgot to place the lower shield. It was snapping on the interstate i had to go back in for service. After waiting for 30 min they said car was outside it was not. I had to go other side to bring my car. I was not told where the car was parked after service. Then after sitting inside my car floor matts went missing. I had to go back in to ask where is my floor matt. Agent on reception said inside the trunk trying to explain me about recall. I don't need that xxxxxxxx. I should get my car the way it was pulled in. Not good service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
not sure of name
Apr 12, 2016 -

Fitzgerald Toyota Nissan responded

Thank you for taking the time to tell us about your service; we apologize that it was unsatisfactory. Our Service Manager has tried to reach out to you to discuss this with you. At your convenience, could you please contact Ed McCurry, so that we can resolve this? The store# is 717-264-3359 or you are welcome to email him at mccurrye(at)fitzmall(dot)com Thank you for your time.

December 17, 2015

"reset TPMS"

- mhs

I switched wheels on my 2011 Avalon with my daughter's 2011 Avalon.I did not know that the wheel sensors are registered to each individual car. This caused the TPMS light to come on and could not be reset. Fitzgereald Toyota explained the problem and reprogrammed the system to the accept the new sensors, charging the prescribed fee. For the few times my Toyotas have needed attention, Fitzgerald Toyota has always given my prompt and appropriate service, never suggesting unnecessary repairs, unlike the Toyota dealer in Alexandria, VA.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Hare
August 22, 2015

"poor maintenance could have killed my daughter"

- jyofa

Took my daughter's used sentra in for a check engine light on the 11th. The car got a full going over. Earlier this week the brakes started making a grinding noise. I listened and determined it was the rear brake making the noise. I finally got the rear drum off because it was froze on, and when I finally slid the drum off, parts started falling out. The upper springs had fallen off. The star adjuster was flopping around and the front shoe was rubbed smooth because it was cocked up against the drum. The grinding noise has now been identified. No idea how hot the drum and shoe got from rubbing against each other as my daughter drove around. I found the "bracket" that jams against the adjuster in the shape of a "U" at the bottom of the brake assembly. It got that way when the brakes fell apart and it jammed against something and got twisted. I can only believe that the tech was in there last because I have an inspection paper where he had had to remove the drum to measure the shoe thickness. I haven't even called the dealership yet to let them know what happened.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Rachel Hare
February 19, 2015

"Great service from Byron"

- Cherry

Thanks for the excellent service and extreme compassion you had when I had my vehicle in for what I thought was going to be a minor issue but turned in to much more. Your help and assistance was appreciated.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Feb 20, 2015 -

Fitzgerald Toyota Nissan responded

Cherry, No, thank you. We are more than happy to be of service, and Byron is a great asset to our team up here. We will definitely pass along your kind words, and if you need anything in the future we will be here to help!

1
1 - 10 of 16 results