I just thought that you would like to know that due to the action, or lack there of, by Ed McCurry and the management at Fitzgerald Auto Mall in Chambersburg, PA, I will no be doing business with them. I used to sing the praises of the customer service at FitzMall, however it appears they have lost sight of this somehow. Instead of continued arguing over a very simple warranty fix, that should have been covered under my "bumper to bumper warranty" and/or my " paint protection warranty" each of which I spent my hard earned money on, I was instead left without so much as a courtesy call from the manger at the Chambersburg store... even after complaining to corporate Ftizgerald about the issue, I never heard a peep. So I have traded in my problematic vehicle and am now driving a brand new 2018 Pathfinder from Hamilton Nissan. It was great working with Adam Seidel and all of the staff at Hamilton and it was reassuring to know that I am now dealing with a business that stands behind their word. And just so that we are clear, I paid for an extended bumper to bumper warranty, that I was told covered me up to 100k mile or thru 2020, plus interior and exterior protection. I wound up with several issues and had to argue every step of the way to get the problems resolved. For instance all of the rings that hold the 12 volt plugs in place dry rotted and broke. I had exposed 12 volt wires and was told that this is a cosmetic issue and not covered? The clips are $8.00. I also had a paint issue on the top of the right front finder well. The paint had started to bubble and eventually there was exposure of metal, all the way down thru the primer and the area was starting to rust. Ed McCurry insisted that it was impact damage even tho there was no dents associated with the area of rust and the problem started to grow and expand and even after Ed McCurry had me take the 2013 Pathfinder with less than 70K mile, over to a paint an body shop that was not affiliated with Fitzgerald auto mall and they told him that it was not impact damage. Ed McCurry did try to send the issue over to Nissan and was told it was not a factory paint issue either. To this day Ed McCurry insists that it is impact damage to keep from having to warranty the issue. In the end the problem worsened so I went to another dealership and traded it in. You have to ask yourself tho, is a dealership that takes over 2K in warranty money from you and fights you over an 8.00 piece of plastic worth wasting you time and money on in the first place??? Now to start looking at cars for the newly licensed children in my home... and I have 4 that will eventually be in need of a car.... most definitely your loss Fitzgerald... you really need to get back to what makes your business thrive... the customer and standing behind your promises.