Fitzgerald Volkswagen Annapolis

Terrible I do not understand how a business like this with such poor customer service, manages to stay in afloat in Annapolis. The guy named Kenny in services I do not understand how a business like this with such poor customer service, manages to stay in afloat in Annapolis. The guy named Kenny in services is the rudest, discourteous and ill-mannered "professional" I have ever come across. About 1.5 years ago I took my Jetta TDI in for an AC issue. The car had no other problems going on with it, just the AC was blowing hot air. When I came to pick my car up after them holding onto it for over a week...They had blown a fuse. As I was getting ready to get in and drive off a service tech stopped me to say I couldn't take the car as that had to be fixed. OK, So I leave the car, I get a call a few hours later to say that I would have to pay for the fuse because I wouldn't be able to prove that they had done the damage. So I said, "Very well, stop all work on my car. I will take it to another service place" I was then told oh no I cant drive the car away it a road hazard. The only way they would release it to me is if I brought a flat bed truck to tow it away! who they xxxx has time for that. alright so my father decided it would be best to just get the car fixed and eat the $400. Skip forward to present time, as a TDI owner I received the good will package of $1000.00. $500 is on a visa gift card and $500 is dealer cash. So I took the $500 visa and put it down a non VW car, leaving me with $500 in dealer cash. My non VW car need BRAKE PADs not ROTORs just break pads. So I call up the only VW dealer in the area to get a quote for brake pads. First time I called I was told to call back when I am ready this was mid December, not willing to give me a quote there and then. I call back today and try get another quote was told that it would be between $500 and $600! for a set of front brakes, I set I dont want rotors I want pads. That will be roughly $300 too $400. I said "so you are telling me without even looking this up you know that for a fact" well whats your vin "I dont know my vin, I am driving and you are on bluetooth, I can give you my year, make, and model". Not even willing to help with that info. I then said "No wonder you are losing business to other manufactures". Kenny in his infinite wisdom decides its and amazing idea to escalate the situation and hang up on me. I am a client I still own and am paying for a VW, I am waiting on them to buy it back. I still deserve the respect that Fitzgerald brags they give to their clients. The customer service they offer is lacklustre at best. They lie, cheat and steal, all while holding up the big middle finger to clients. They do not care because they know they are the only VW dealer in the immediate Annapolis area and so they really dont have to work for the business. I am so very glad my days of having to deal with them are coming to and end. I am the go to friend and family member in my circle when it comes to cars and homes, I will make it my business to ensure no one I know makes the mistake of buying a car from this dealership. I have tried to get in touch with upper management, however voice mails never get returned. More

2 time buyer w/ great service everytime I have worked with Bret to purchase 2 vehicles, his and Fitzgerald's service has been 5 star each time. This latest transaction they even arranged to I have worked with Bret to purchase 2 vehicles, his and Fitzgerald's service has been 5 star each time. This latest transaction they even arranged to pick me up from work and take me to the dealership to buy the car so I wouldn't end up with 2 cars in Baltimore at the end of the day. Not only did I get a great deal there was never any pressure and they made sure every small detail was taken care of. Luis worked hard to get me a competitive rate in a time when rates have jumping around day to day. Bought a VW the first time and this time I bought a used Toyota. More

Customer Service I was out of town with my wife and son, visiting from Pittsburgh, Pa. Unfortuately, my car decided to overheat. I showed up at Fitzgerald Auto Mall I was out of town with my wife and son, visiting from Pittsburgh, Pa. Unfortuately, my car decided to overheat. I showed up at Fitzgerald Auto Mall at 7:30 am on Monday the 13th without an appointment. I was greeted by the Cadillac Service Advisor, Ryan. I informed him my car was overheating and I was from out of town. I asked him if he could have the vehicle look and assess the vehicle, and repaird by 4:30 pm. He took my vehicle without an appointment, lead me over to rental car area, I needed a car until my car was repaired. Ryan called me three times to provide me with updates during the day. Turns out the vehicle needed a new water pump. Fitzgerald had the water pump on hand. The technican made the repair and the vehicle tested and back into my hands by 4:30 pm. The level of service and communication I received was second to none. I had an extremely positive experience and I would recommend Fitzgerald to anyone in the Annapolis metro area. Great job, keep up the solid work Regards, Vince More

New CTS Just got a sweet new CTS Vsport. My salesman , John Green, came to work on News Years Day and worked late on the next day (a Friday Evening ) to help Just got a sweet new CTS Vsport. My salesman , John Green, came to work on News Years Day and worked late on the next day (a Friday Evening ) to help me get the car and price I wanted. Can't say enough good things about my experiance with him and Fitzgerald. Bought a used car at Fitzgerald last year and that was an excellent experiance too. I like the straight forward up front no gimmick pricing. Got a decent trade too. Pricing was competitive too. More

My First Cadillace ATS (2015) I have purchased several cars in the last years and the Fitzgerald Cadillac/VW dealer was by FAR THE BEST BUYING EXPERIENCE I have EVER HAD. Ronnie Re I have purchased several cars in the last years and the Fitzgerald Cadillac/VW dealer was by FAR THE BEST BUYING EXPERIENCE I have EVER HAD. Ronnie Reid was so helpful, friendly and down to earth. In fact, everyone at the dealer made me feel like I was family. They all welcomed me to the Cadillac family and I couldn't be happier. I would recommend Fitz !! More

New VW Tiguan Purchase Outstanding Service! A true professional, Tom Asher took extra time to explain and demonstrate the features that our new 2014 VW Tiguan 4 Motion offe Outstanding Service! A true professional, Tom Asher took extra time to explain and demonstrate the features that our new 2014 VW Tiguan 4 Motion offered. Tom even spent extra time after closing to ensure that my girlfriend and I understood all of the features and to ensure that our questions were answered. Mr. A.J. Tucker, the on-duty Manager made us feel welcome and explained the different coverage plans. Overall, the experience at Fitzgerald Auto Mall was highly positive and I would recommend them to anyone who is car shopping and wants to do business with a company that puts the customer first. Kent K. and Elaine M. More

Easiest car buying experience yet The sales staff was upfront and very helpful in getting the car I wanted at the price I could afford. Luis made the paperwork fast and efficient and w The sales staff was upfront and very helpful in getting the car I wanted at the price I could afford. Luis made the paperwork fast and efficient and was friendly the entire way. They'll definitely be the first place I stop when looking for a car next time around More