Five Star Albany Chrysler Dodge Jeep Ram

True Garbage I made an appointment for a 30,000 mile service and they simply didn’t do it. They didn’t call and tell me anything. They knew my car was there, and t I made an appointment for a 30,000 mile service and they simply didn’t do it. They didn’t call and tell me anything. They knew my car was there, and that it was there for this service...and they didn’t do it. No explanation, no reason, no apology. THIS HAPPENED TWICE!!! This place is absolute garbage. I will drive two hours to the next closest dealership instead of ever giving them my service. I really don’t know how they stay in business. More

I had a awesome experirnce and loved the customer services Leroy Mitchell was a great manager who took care of my needs and was patient and knew what I wanted. I would recommend any of my friends. I love my Ni Leroy Mitchell was a great manager who took care of my needs and was patient and knew what I wanted. I would recommend any of my friends. I love my Nissan Altima great car. More

Most dishonest dealership I have ever dealt with of town buyer and had James M. as my sales person. I bought a 2011 Toyota Sienna. I specifically asked about body damage and how the paint was. He sai of town buyer and had James M. as my sales person. I bought a 2011 Toyota Sienna. I specifically asked about body damage and how the paint was. He said "There is no damage and the paint is in great shape". I had the car delivered to my condo in Florida and was not there for delivery. The car had a wrecked passenger front bumper and missing the fog light black cover, 4 12" scratches above that as well as paint damage on the entire front from bugs that wont come off. Then as soon as we put the key in the ignition and started the first time all airbag lights on dash where on and so was a SRS warning on display screen saying get to dealer asap. I called and asked about this and James said" It wasn"t like that when it left our store"- Which would be a huge coincidence!! I took it to the Toyota Dealer and they said it needs a new Spiral cable for the airbag system- $1000 installed. I overlooked the brakes that are shaking when you apply them , I also overlooked the body damage and paint damage that James said wasn't there but I wont overlook the airbags not working. They also had me sign a piece of paper stating there was no recalls according to them but in reality it actually has 4. I have been after them for about 10 days and just get the runaround and James M basically told me to quit calling him. I have pics/texts/emails to send to verify what I am saying. kamabl910@gmail.com No results found for your search. More

Wonderful experience Kristie Hortman was wonderful to work with. We are out of state so everything was handled online, and she was super responsive/helpful in emails durin Kristie Hortman was wonderful to work with. We are out of state so everything was handled online, and she was super responsive/helpful in emails during this whole process. I was torn on color and they ended up having the best OTD price out of the 20+ dealerships I contacted on the east coast (difficult vehicle and trim package to find). We drove 7 hours to pick it up and there were some small issues with the detail job that was performed on it (overspray from a vinyl conditioner, a few scratches, and a seat stain) but they were mostly fixed. There was also an issue in finance because they don't have people bringing in pre-approval letters often like we did but once they figured out how to put it in their system it was a pretty smooth process. We were offered the extra warranties but declined. We didn't feel pushed or rushed at any time and overall it was a great vehicle buying experience! More

Poor Service. I have taken my Jeep Cherokee into their dealership and have yet, to have them fix anything, other than replacing a broken plastic trim piece. I have I have taken my Jeep Cherokee into their dealership and have yet, to have them fix anything, other than replacing a broken plastic trim piece. I have been ignored, disrespected, and lied to by both the sales and service teams. Since one of the issues was a strange noise coming from the steering, I requested the service technician that was to perform the work on my car ride with me so there would be no question as to the exact noise, and how to reproduce the noise as it was intermittent when cold, but not if the car was hot and the outside temp was also hot. Let it cool down, or park it in a cool place and it might do it when first turning the wheel, but would not do it again until the car was hot. They at first balked at having the tech ride, but then came out with someone to ride with me and posed as a technician. Turns out he was their porter. Nothing was done for a few days, and then was told the car wouldn't make the noise and I was hearing gravel under the tires. Sorry, been driving for 47 years, think I know what gravel feels and sounds like. Picked the car up, drove it until it was hot and brought it back. Had Derek, the new GM ride with me and he heard the noise. Claimed they replaced the steering motor, but noise was still there. Claims they put a new steering rack, but the noise still there. Replaced strut mounts, noise still there. There was also a squeaking noise by the drivers door that they were to address at the same time as the steering noise. The seatbelt no longer worked when I picked up the car. Waited while they fixed whatever it was they broke, and now there is a nice greasy handprint on the headline. Was so disgusted that I had to leave and clean it up on my own. Also found trim pieces for the interior laying on the floor that they hadn't replaced. Did that on my own as well. So they kept my car off and on for three months and didn't fix a thing. More

BAD SERVICE TOP TO BOTTOM I bought a vehicle from this location a few months back. I have had several "check engine" lights come on and have had to run this vehicle back and f I bought a vehicle from this location a few months back. I have had several "check engine" lights come on and have had to run this vehicle back and forth an hour away from where I live. The radio is not operating properly and even had the GM issue me an extended warranty. My wife recorded this radio malfunction which is what the GM asked for, and now that it is on video he is not going to replace the unit as he said he would. We are also experiencing more check engine lights and they plan to do nothing about it. I would not recommend this place to anyone. Be careful what you buy! Check Ratings! More

No problems at all Trust me they make things happen and work out in your favor. Real straight forward salesman Leroy took care of my experience. Give them a try you won' Trust me they make things happen and work out in your favor. Real straight forward salesman Leroy took care of my experience. Give them a try you won't regret it. More

Steer clear of the service dept Steering went out on our company work Truck a 3500 Dodge on Saturday morning, pulled into dealership service dept, was advised power steering pump was Steering went out on our company work Truck a 3500 Dodge on Saturday morning, pulled into dealership service dept, was advised power steering pump was bad and would take 3 hours to replace & would be ready by noon, had no choice but to wait being out of state and traveling back no north Carolina, noontime came and went with no update, at 5 o'clock service advisor says well power steering pump didn't fix it, now stranded with no offer for a rental or even a ride to a hotel.had to wait for coworker to come from North Carolina, Monday & Tuesday came and went with not even a call from service dept. Finally had to call them for update and got a run around and a list of excuses. Three weeks later vehicle is finally done. Hey keep up the good work Ford and Chevrolet will greatly appreciate it !!!! Worst service I have ever experienced. More

Dont no how to work on a dodge but yet they or a dodge deale Dodge techs cant even work on dodges how you turn away a dodge carsomething that yall made and say you dont know whats going on with it Dodge techs cant even work on dodges how you turn away a dodge carsomething that yall made and say you dont know whats going on with it More