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Five Star Albany Chrysler Dodge Jeep Ram
Albany, GA
132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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132 Reviews of Five Star Albany Chrysler Dodge Jeep Ram
December 20, 2025
We drove 1. 5 hours to this dealership to purchase a vehicle we were told was available. Once we arrived, the story kept changing. First, we were told the car 5 hours to this dealership to purchase a vehicle we were told was available. Once we arrived, the story kept changing. First, we were told the car had a recall but that we could “wait” for a fix. They said we could put a deposit on the vehicle to hold it. Later, that changed to they cannot sell the vehicle at all due to an open recall with no remedy something that was never disclosed before we made the drive. So why ask for a deposit? This vehicle was never legally sellable, yet we weren’t told until we were already there. After that, we were immediately redirected to a more expensive 2025 model. Despite the dealership’s mistake, the wasted trip, and us being willing to compromise on color, they refused to work with us on price in any meaningful way. On top of that, they offered an extremely low trade-in value for our 2024 Kona N Line AWD with ~23,000 miles, which felt like an attempt to recover profit elsewhere after refusing to adjust the new vehicle price. There was no accountability, no consistency, and no effort to make things right. Being given different explanations at different times made the experience feel misleading. Classic bait-and-switch situation. We left without a car after hours of driving and time wasted. I strongly recommend confirming availability, recall status, and pricing in writing before visiting this dealership. We will not be returning. More
by Sonoma
Employees Worked With
Truvino Sima and Greg Woods
November 19, 2025
Very welcoming. Every sales representative greeted us and offered to help us out. Finance got us approved and out in no time. Every sales representative greeted us and offered to help us out. Finance got us approved and out in no time. More
by jloroxthis10
Employees Worked With
Rock “Rj” Jones
November 14, 2025
They have a slways been helpful and done a great job. I have used their body shop to make repairs after an accident and their service center for mechanical repairs. I have used their body shop to make repairs after an accident and their service center for mechanical repairs. More
by DCLEESBURG
Employees Worked With
Chance Bennet
February 20, 2025
I would like to sincerely thank the service department for all of the hard work they did to do a major disassembly on the engine and transmission under warranty to find and repair a one-in-a-million facto for all of the hard work they did to do a major disassembly on the engine and transmission under warranty to find and repair a one-in-a-million factory defect that had been causing an oil leak on my wife's Jeep. Although the repair took a while, my service advisor (Chance) called me several times to keep me updated on the progress. More
by owenjett
Employees Worked With
Chance, Tony
February 04, 2025
I am writing to express my concerns regarding my recent repair experience at Albany Chrysler Dodge Jeep Ram (ACDJR) and the unresolved issues with my vehicle. On January 2, I brought my Jeep to ACDJR to repair experience at Albany Chrysler Dodge Jeep Ram (ACDJR) and the unresolved issues with my vehicle. On January 2, I brought my Jeep to ACDJR to address a concerning noise. As my vehicle is under warranty, I contacted the warranty company and initiated a claim. Unfortunately, the repair process was prolonged, and my rental car coverage under the warranty expired. The warranty company attributed the delay to communication issues with ACDJR. When I reached out to ACDJR about the situation, they initially placed blame on the warranty company. However, after explaining my circumstances—including my work schedule and family obligations—ACDJR kindly provided me with a loaner vehicle on January 16. I appreciated this resolution, as it allowed me to continue my daily responsibilities. I did not receive any updates on my vehicle until January 31, despite ACDJR having possession of it since January 2. Upon picking up my Jeep, I was unexpectedly quoted over $1,000 in additional charges. Given that my engine replacement was approved under warranty with a $300 deductible, I found this discrepancy concerning. After speaking with Michael, the final amount was adjusted to $374, which I appreciated. However, my concerns did not end there. Upon reviewing the invoice, I noticed several recommended repairs marked as "customer declined." I was never contacted about these issues and therefore did not have the opportunity to approve the repairs. Shortly after driving the vehicle, I heard a recurring noise and contacted Michael, who advised me to bring the car back. The technician informed me that the noise was due to repairs that were not completed. One issue involved a broken EVAP hose, which had previously been temporarily taped by Justin, the manager, due to part unavailability. Another problem involved a stripped exhaust stud found during the engine removal. Instead of permanent repairs, temporary fixes were made. On February 4, my check engine light came on. I have since contacted the warranty company and will need to take my Jeep to another repair shop, incurring additional expenses. I believe that ACDJR should take responsibility for these unresolved issues and either cover the cost of repairs or complete the necessary work to fix my vehicle properly. More
by shun379
Employees Worked With
Justin and Micheal
August 02, 2024
Staff professional and friendly. Answer all concerns regarding the purchase process. Follow up even after purchase to make sure I was happy with choice of purchase. Answer all concerns regarding the purchase process. Follow up even after purchase to make sure I was happy with choice of purchase. More
by Ecee
Employees Worked With
Marian
