Five Star Chevrolet Cadillac Buick GMC

Terrible sales experience My son was working with Keri on a truck and she called today to see if he was still interested, he made an appointment for 4:45 pm today. After arri My son was working with Keri on a truck and she called today to see if he was still interested, he made an appointment for 4:45 pm today. After arriving the dealership, he was told by another salesman (Kevin) the truck was already sold. Kevin showed us a 2012 Chevy Silverado with 77,000 miles for $19,500, my son filled out the credit application and Kevin showed us the initial monthly payment paperwork to gauge his budget. The highest monthly payment was $462 on that paperwork We told him this was his first time buying a vehicle and his budget would not permit him to go over $350 a month. Kevin acknowledged and we were discussing discounts and he indicated that the black book and NADA showed what they valued the vehicle but the Kelly Blue book showed $17,500. Not sure why the huge difference but then Kevin stated “if this deal was not going to happen over $200-$300 then he would not miss our business.” My 𝐅𝐚𝐦𝐢𝐥𝐲 has purchased five vehicles from Five Star Nissan and have never been spoken to this way. I’m not sure this is how to keep loyal Five Star Chevrolet customers. Kevin came back and told us they were waiting on approvals then came back with the monthly payment paperwork reflecting the highest monthly payment of $662 then asked what we thought. He was not interested in working with my son just trying to make a sale. Guess Kevin is a man of his word...he isn’t going to miss our business. We left promptly. I called to talk to the sales manager but he never returned the phone call. I will never recommend nor purchase a vehicle from this dealership. They are very disrespectful not very customer service oriented. More

Worst Experience Ever The buying process was excellent. Everything else was trash. They have given me the run around about fixing my car since the day I purchased it. Final The buying process was excellent. Everything else was trash. They have given me the run around about fixing my car since the day I purchased it. Finally received the full report from the service department and find out that my car was not NEW even though the paperwork says it is. More

New Purchase-We Love our new Enclave Thank you for assistance with the purchase of out new 2018 Buick Enclave. A special thanks to our sales representative, Kari Strickland. She was great Thank you for assistance with the purchase of out new 2018 Buick Enclave. A special thanks to our sales representative, Kari Strickland. She was great! She worked very hard to get us a good deal and payments that suited our budget. We will definitely be recommending Five Star to anyone looking to buy a car. We are also so pleased with our new Enclave. Perfect car for us! More

New to town The staff was professional and very helpful. They told me about an issue with my tires but they didn't push me to buy. I would have given them a five The staff was professional and very helpful. They told me about an issue with my tires but they didn't push me to buy. I would have given them a five star rating but I asked for any discounts on my service and the lady that checked me out didn't even look to see if there was anything available. During my last visit the guy gave me no hassle at all about checking and he found a discount for me. More

Great buying experience. I just bought a 2018 Chevy Silverado. My salesman was Sean Grove. He did a great job, very professional. Thanks to Brad the sales manager also. I just bought a 2018 Chevy Silverado. My salesman was Sean Grove. He did a great job, very professional. Thanks to Brad the sales manager also. More

Dealership Had issues, dealer willing to right the ship on this. Cant go wrong working with Andy as he attempts to do everything in his wheelhouse for you. Had issues, dealer willing to right the ship on this. Cant go wrong working with Andy as he attempts to do everything in his wheelhouse for you. More

Best service! Thank you!That's was the smoothest purchase I ever made from a dealership. These guys are awesome! I definitely recommend anyone in the car buying nee Thank you!That's was the smoothest purchase I ever made from a dealership. These guys are awesome! I definitely recommend anyone in the car buying need to come see you. More

Dishonest I have been a loyal customer since 2014 & I have purchased 3 cars in that time but after my experience on 3-10-18 by the used car manager & his boss I I have been a loyal customer since 2014 & I have purchased 3 cars in that time but after my experience on 3-10-18 by the used car manager & his boss I will never purchase another vehicle from them.The same issue I complained about at time of purchase which they said wasn't a issue was a same issue they found on my first oil change but did nothing to retaify the problem!! More