Five Star Chevrolet Cadillac Buick GMC

Horrible experience with Five Star Chevrolet from the start. Bought a used vehicle from them after they assured me that if I had any issues within thirty days they would “make it right”. Well the servic start. Bought a used vehicle from them after they assured me that if I had any issues within thirty days they would “make it right”. Well the service manager Chad and his manager Brad both confirmed that was a lie, and “we would never say anything like that”. So the day after we got the vehicle the engine light came on, it was diagnosed to have major transmission and engine problems. After a month of trying to get them to “make it right” they told me they would cut me “a deal” and only charge me for parts. Brad also said “we don’t have to do anything, it’s a used car”. So not only do they want me to pay them to fix a car they sold me less than a month ago, but they want me to believe they are helping me out. Oh, and they also messed up the title work, that has yet to be fixed. Thanks for selling me a car that we have to have in the shop on Christmas week More

This Review is concerning the Fivestar Chevrolet Service Department on Watson Blvd in Warner Robins. They will charge you for work that they didn't do. Department on Watson Blvd in Warner Robins. They will charge you for work that they didn't do. More

Staff very nice, helpful, and easy to get along with. Especially Kay Carpenter, Robert Taylor, and Brandon Holmes. They made my trade in process very easy. Will definitely recommend. Especially Kay Carpenter, Robert Taylor, and Brandon Holmes. They made my trade in process very easy. Will definitely recommend. More

Purchased a vehicle on 9/28.Great experience. Sales consultant Kevin Plummer was awesome. We thank you all for your wonderful service. The Tharpe's consultant Kevin Plummer was awesome. We thank you all for your wonderful service. The Tharpe's More

Service department poor customer service (Update 8/6/20) I called Wednesday 29 July 2020 and was given an appointment for our 2017 Silverado for a check engine light for transmission problems. I was schedul I called Wednesday 29 July 2020 and was given an appointment for our 2017 Silverado for a check engine light for transmission problems. I was scheduled for an appointment on Friday morning 31 July at 9:00AM. Upon arrival I was informed there were 15 vehicles ahead of us. All I asked for was to get it troubleshot so we knew where we stood. I didn't hear anything all day so I followed up at 4:30PM. The lady I talked to in the service department "Elise" was no help and after she put me on hold for a few minutes I was then sent to someone else's voicemail. I didn't leave a message and called back and asked for the service manager "Brandon Carter" or the sales manager Brad Williams or my original sales representative David Harned but my original check in guy "Blake" called me and said he would check on it and call me back ASAP. It's now 7:45PM and nobody ever called me back. The fact that nobody ever called me back doesn't come as a shock at all because this happens every time we have ever brought anything to the service department at Five Star Chevy. I've bought several new and used vehicles from this dealership over the years and it's always the same story. I'm fed up with this crap and unless something changes I will be happy to travel to Atlanta for all my future purchases and service. The dealership that appreciates my check book will get my business from now on. Additionally, we were never offered a courtesy loaner vehicle...! UPDATE: After submitting this review the general manager, Jeremy Shaughnessy got involved and things quickly changed. Between Jeff and Blake in the service department they kept me informed of progress on my truck and it was repaired and ready for pickup the next day. Together they have restored my faith that they do care about customer satisfaction. On final comment, the key to ensuring customers are happy is to simply communicate to them what is going on and what to expect and when. Not hearing anything from anybody for several days is very frustrating. More

Full of crap! Drove two hours for a scheduled appointment only to hear you will have to come back. Still haven’t heard from them. It’s been two weeks. only to hear you will have to come back. Still haven’t heard from them. It’s been two weeks. More

Please stop by for service and see Mr.Keith Martinez. Mr.Keith was passionate and professional during my visit. I recommend him 10 times over. Mr.Keith was passionate and professional during my visit. I recommend him 10 times over. More

I will Never go to a dealership especially this one!Went I will Never go to a dealership especially this one! Went in with a credit score of 720 Walked out without everything promised! As soon as you walk I will Never go to a dealership especially this one! Went in with a credit score of 720 Walked out without everything promised! As soon as you walk out of the finance office, everything promised was undone. Intereste rate 6 + % Which was higher but if I buy every service contract they offer The lender sees the asset is protected lower rate. Nope Wow idiot was stamped on my forehead! Now that I. Refinanced and request cancellation and refund They try to get you again by stalling; different departments handle refunds depending on the service contract! I refinanced in July and still waiting on money due back Beware of these crooks More

Horrible service Bought a used Cadillac from this dealer. Problems included a loose side view mirror, leaking sunroof, 4 bad engine mounts and the fact they were okay Bought a used Cadillac from this dealer. Problems included a loose side view mirror, leaking sunroof, 4 bad engine mounts and the fact they were okay with insurance fraud. Very slow getting response from anyone at dealership after the sale. Had to dispute extended warranty with credit card company. Would never do business with them again. More

Worst experience ever ! Buying from here was the worst mistake ever ! The whole experience was awful ! The salesman Chris Labriola was the worst. He did nothing we asked. Af Buying from here was the worst mistake ever ! The whole experience was awful ! The salesman Chris Labriola was the worst. He did nothing we asked. After over 9 hours of being there I finally purchased a truck. He did not show me anything, or set up OnStar. Just asked me to sign the paper saying he did. He had his child at work so he was ready to leave. I was told to come back Monday to have a tire replaced that had a screw in it and to have running bars put on. The service dept was not even open, so that was a wasted trip. I called Tuesday to make an appointment, also had my wife go by and make sure I would receive the running boards I wanted and a new tire on Friday since we already had so many problems. She got there Friday morning, sat 2 hours before she was notified they had not even started on my truck. They took running boards off another truck and was going to put on mine until my wife went back and saw this ! The financial manager told them to do this. After several arguments with the salesman and finance manager they finally put on 2 sets of running boards before they got to the ones I ordered. Brandon and Elise was very helpful and actually knew what to do. Brandon had my running boards and tire in parts the whole time. After this I was supposed to get my gas topped off due to my unnecessary trip on Monday but my wife was told by the salesman and finance manager that if I did not give a perfect survey I could not get my gas ... REALLY! After my wife had to argue more and agree for a good survey they finally put gas in my truck. The salesman went by my wife cursing and very disrespectful! I will never buy from here again ! More