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Five Star Chevrolet

Carrollton, TX

4.9
1,458 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,458 reviews

May 10, 2019

Would Recommend only missed one item Brought the truck in for a leak in the differential, state inspection and oil change. I asked specifically to have the differential cleaned off so I More

by DCoffee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Withem
May 10, 2019 -

Five Star Chevrolet responded

DCoffee, Your feedback is appreciated and if you would like to bring your truck in again we will gladly clean the area to your liking to help you keep an eye on any additional leakage. My personal apologies for allowing your vehicle to leave the service center without completing the requested task. Please reach out to me at jmarchbanks@sampack.com or call 972-389-6700. The ultimate goal is 100% satisfaction. In the meantime, thank you for choosing Five Star Chevrolet. You are a valued customer! Take Care, Joe Marchbanks, Service Manager

May 09, 2019

Outstanding Customer Service I was in and out quickly. Brian Withem was very professional and personal. He saw to it that I received a loaner car while my work was being done. More

by SusanL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Withem, Joe Marchbanks
May 10, 2019 -

Five Star Chevrolet responded

Susan, Thank you for acknowledging Brian and his efforts to provide you and your vehicle attentive service. If either of us can answer any additional concerns, please let us know at 972-389-6700. Keeping you safely on the roads is our goal. Take Care, Joe Marchbanks, Service Manager

May 07, 2019

Excellent service from Amanda Yarbro I had the worse possible experience that can happen to a traveler going from Houston, TX to Storm Lake, IA when the check engine light turned on just More

by JAGarza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Yarbro
May 07, 2019 -

Five Star Chevrolet responded

Thank you, JAGarza, for sharing your comments and for visiting our service center in your time of need. Amanda and I both appreciate the fact you took the time to offer a review during your trip. If we can be of further service, please let us know at 972-389-6700. Safe travels! Joe Marchbanks, Service Director

May 06, 2019

Great service effort and follow through from Brian Withem I brought my truck for AC service, was easy in and out. I was updated throughout the process and my truck was ready exactly as promised. I had to pic More

by jackw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Marchbanks
May 07, 2019 -

Five Star Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Five Star Chevrolet Carrollton! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Five Star Chevrolet Carrollton!

May 04, 2019

Excellent service in the service department Amanda was my service advisor and she everything that she could to help me with my car that is basically falling apart. She went out of her way to get More

by Jody23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda in the service department
May 06, 2019 -

Five Star Chevrolet responded

Jody, Thank you for the opportunity to provide the maintenance and repair of your vehicle. If Amanda or I can answer any additional care concerns, please give us a call at 972-389-6700. You are a valued customer in our service department. Take Care, Joe Marchbanks, Service Manager

May 07, 2019 -

Five Star Chevrolet responded

Thanks for highlighting our staff who were able to create a pleasant experience for you. Our team works together to complete service to your satisfaction. We hope to see you soon!

May 04, 2019

Best...Buying...Experience...Ever! From the moment my wife and I met our salesman, Lloyd Facen, until the time we took delivery of our new 2019 Silverado we felt like our concerns and n More

by Tim Cobb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey and Julian
May 06, 2019 -

Five Star Chevrolet responded

Tim, Congratulations on the purchase of your 2019 Chevy Silverado! If Lloyd or I can assist further by answering questions about your new truck's features or maintenance schedule, please do not hesitate to call us at 972-389-6700. We love having you and your wife's business. Thank you, Michael Leatherwood, Customer Relations Manager

May 07, 2019 -

Five Star Chevrolet responded

Thank you for sharing your review with us! We're glad to know that your experience was positive. Let us know if there's anything else we can assist you with. Hope to see you next time!

May 01, 2019

Great car They took great care of me. I haven't had a new car since 2012. With all the new technology that the new cars have I was completely lost. After they h More

by Redbuck123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood
May 02, 2019 -

Five Star Chevrolet responded

Congratulations on your new Chevy purchase, Redbuck123! With all the new technology available since your last buy, please let Lloyd or me know if you would like to revisit the features in your car at 972-389-6700. Thank you for choosing Five Star Chevrolet. Sincerely, Michael Leatherwood, Customer Relations Manager

April 17, 2019

Honest Respectful Trusted Got a great deal on a barely used car. Able to negotiate a price for a vehicle that was best for my price range. Wonderful communication and friendly More

by FrankDaTanka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Volk
Apr 17, 2019 -

Five Star Chevrolet responded

FrankDaTanka, It is great to hear you are pleased with the deal you received at Five Star Chevrolet. Working in the best interest of our customers is always our goal. Thank you for sharing your comments and we look forward to serving you again. Please let Lloyd or me know when we can help you again at 972-389-6700. We appreciate you! Take Care, Michael Leatherwood, Customer Relations Manager

April 07, 2019

Very pleased Yesterday I purchased a new suv at Five Star Chevrolet and I’m so glad I came across them in my online search! From start to finish everyone was pleas More

by Shayla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Wilde
Apr 08, 2019 -

Five Star Chevrolet responded

Shayla, It is wonderful to hear you enjoyed your shopping visit with our team. Thank you for recognizing their efforts to make sure you had good experience. When you would like to revisit any of Chevy's technology or maintenance schedule on your SUV, please give us a call at 972-389-6700. You are appreciated, Michael Leatherwood, Customer Relations Manager

March 25, 2019

5 Star Very happy with my time with you guys yesterday the service was very good and very friendly will enjoy my new Spark thanks for all your help More

by sparklover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Leatherwood , Michael Leatherwood
Mar 25, 2019 -

Five Star Chevrolet responded

Thank you, sparklover, for sharing your feedback! You are a valued customer at Five Star Chevrolet. If I can be of further help with the features on your new Spark or if you have questions about its maintenance schedule, please stay in touch at 972-389-6700. You are a valued customer. Take Care, Michael Leatherwood, Customer Relations Manager

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