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Five Star Chevrolet

Carrollton, TX

4.9
1,483 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process ...
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,483 reviews

May 18, 2019

Great Service I purchased my 2018 Cruze from them. The salesman, managers, service personnel go out of their way to make sure you are satisfied. I would recommend t More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood
May 18, 2019 -

Five Star Chevrolet responded

CJ, You are a valued customer at Five Star Chevrolet and we are grateful for your loyalty to both our sales and service teams. When we can help with future auto needs we welcome your calls at 972-389-6700. Thank you for being our customer! Take Care, Michael Leatherwood, Customer Relations Manager

May 17, 2019

Thank you chevrolet five star thanks to Mr. Brian Withem, a very kind person, very respectful, very polite, thanks to him we were able to buy the car, thank you More

by Salimcapetillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood
May 17, 2019 -

Five Star Chevrolet responded

Salimcapetillo, It is great to hear from you and we are excited to have your business at Five Star Chevrolet! As you get familiar with your purchase please keep in mind we are here to continue serving you. So, please stay in touch at 972-389-6700. Thank you for your business, Michael Leatherwood, Customer Relations Manager

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May 17, 2019

Best experience so far I came in and worked with Brian, he was efficient and quick to get things done. He worked with me to get my vehicle prepped and ready for state inspec More

by Bbking15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2019 -

Five Star Chevrolet responded

Bbking15, Thank you for choosing Five Star Chevrolet for your auto maintenance and service. When you need additional care for your vehicle Brian and I are available to help at 972-389-6700. We value your business and comments. Take Care, Joe Marchbanks, Service Manager

May 17, 2019

Awesome Experience So Far ! I scheduled an appointment with Five Star Chevrolet for an oil change on my Traverse 2019. I definitely did not except amazing customer service. Brian More

by jessimora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2019 -

Five Star Chevrolet responded

jessimora, How kind of you to take the time to share your comments regarding your visit with Brian and our Service Center. Brian or I am available for all of your future concerns at 972-389-6700. We plan to keep you and your Traverse safely on the roads for years to come. Thank you, Joe Marchbanks, Service Manager

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May 15, 2019

Committed to customer satisfaction I'm always satisfied with the work Five Star Chevrolet does on my car and with the help that Brian Withem provides. I brought my car in because the re More

by jankmcjanker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2019 -

Five Star Chevrolet responded

Taking care of our customers is our #1 goal. Thank you for taking the time to recognize Brian for doing his job to make sure you will continue to be safe on the road. You are a valued customer at Five Star Chevrolet and we are here to serve you at 972-389-6700. We appreciate your review and business. Safe travels, Joe Marchbanks, Service Manager

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May 10, 2019

Would Recommend only missed one item Brought the truck in for a leak in the differential, state inspection and oil change. I asked specifically to have the differential cleaned off so I More

by DCoffee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Withem
May 10, 2019 -

Five Star Chevrolet responded

DCoffee, Your feedback is appreciated and if you would like to bring your truck in again we will gladly clean the area to your liking to help you keep an eye on any additional leakage. My personal apologies for allowing your vehicle to leave the service center without completing the requested task. Please reach out to me at jmarchbanks@sampack.com or call 972-389-6700. The ultimate goal is 100% satisfaction. In the meantime, thank you for choosing Five Star Chevrolet. You are a valued customer! Take Care, Joe Marchbanks, Service Manager

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May 09, 2019

Outstanding Customer Service I was in and out quickly. Brian Withem was very professional and personal. He saw to it that I received a loaner car while my work was being done. More

by SusanL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Withem, Joe Marchbanks
May 10, 2019 -

Five Star Chevrolet responded

Susan, Thank you for acknowledging Brian and his efforts to provide you and your vehicle attentive service. If either of us can answer any additional concerns, please let us know at 972-389-6700. Keeping you safely on the roads is our goal. Take Care, Joe Marchbanks, Service Manager

May 07, 2019

Excellent service from Amanda Yarbro I had the worse possible experience that can happen to a traveler going from Houston, TX to Storm Lake, IA when the check engine light turned on just More

by JAGarza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Yarbro
May 07, 2019 -

Five Star Chevrolet responded

Thank you, JAGarza, for sharing your comments and for visiting our service center in your time of need. Amanda and I both appreciate the fact you took the time to offer a review during your trip. If we can be of further service, please let us know at 972-389-6700. Safe travels! Joe Marchbanks, Service Director

May 06, 2019

Great service effort and follow through from Brian Withem I brought my truck for AC service, was easy in and out. I was updated throughout the process and my truck was ready exactly as promised. I had to pic More

by jackw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Marchbanks
May 07, 2019 -

Five Star Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Five Star Chevrolet Carrollton! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Five Star Chevrolet Carrollton!

May 04, 2019

Excellent service in the service department Amanda was my service advisor and she everything that she could to help me with my car that is basically falling apart. She went out of her way to get More

by Jody23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda in the service department
May 06, 2019 -

Five Star Chevrolet responded

Jody, Thank you for the opportunity to provide the maintenance and repair of your vehicle. If Amanda or I can answer any additional care concerns, please give us a call at 972-389-6700. You are a valued customer in our service department. Take Care, Joe Marchbanks, Service Manager

May 07, 2019 -

Five Star Chevrolet responded

Thanks for highlighting our staff who were able to create a pleasant experience for you. Our team works together to complete service to your satisfaction. We hope to see you soon!

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