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Five Star Chevrolet

Carrollton, TX

4.9
1,458 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,458 reviews

January 23, 2019

Lloyd Facen Five Star Chevrolet came through for me and helped make a sometimes cumbersome, difficult transaction simple and easy. Lloyd Facen took fantastic car More

by benchathambaume
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2019 -

Five Star Chevrolet responded

benchathambaume, Lloyd and all of us at Five Star Chevrolet appreciate you and your business. Thank you for taking the time to share you shopping experience and please stay in touch. We want to make sure you are enjoying your new Chevy to its fullest. Enjoy, Michael Leatherwood, Customer Relations Manager

January 12, 2019

GREAT DECISION I was totally surprised with the team at Five Star Chevrolet. My Sales person was Lloyd Facen, and the service I received from him was outstanding. More

by Happy Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Volk, Michael Leatherwood, Jose Chavez
Jan 12, 2019 -

Five Star Chevrolet responded

Happy Buyer, Congratulations on your new Chevrolet! Thank you for recognizing Lloyd and the additional team members that assisted you during your purchase. Please let us know if you would like to revisit any of your new vehicle's technology features at 972-389-6700. Your business is very much appreciated. Thanks, Fonzy Pelayo, Sales Manager

January 07, 2019

Great Service & Great Vehicle I was blown away by the awesome service that I received at this dealership! My Sales person not only worked a miracle deal with the financing team, he More

by HappyCarMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greenleaf
Jan 08, 2019 -

Five Star Chevrolet responded

Thank you, HappyCarMom, for taking the time to sharing a 5-star review for Lloyd and our team. Congratulations on your new vehicle and please stay in touch for all of your auto needs. Safe Travels, Fonzy Pelayo, Sales Manager

December 28, 2018

Buying a Dodge at a Chevy dealer! From the moment I called on the truck and said I'm coming that way from Ft. Worth it was nothing but a pleasant experience. Lloyd Facen was a great sa More

by Moon3802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood
Dec 29, 2018 -

Five Star Chevrolet responded

Moon3802, Having earned your business and review is awesome. Thank you for working with Lloyd and our team. We hope to have you back for future auto needs. Take Care, Fonzy Pelayo, Sales Manager

Jan 03, 2019 -

Five Star Chevrolet responded

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December 21, 2018

We Had a great experience buying our gmc 3500hd. Lloyd and David and James were very professional and knowledgeable They had me in an out at a great interest rate and I couldn't be any happier . I More

by C.s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greenleaf, Jason Volk
Dec 21, 2018 -

Five Star Chevrolet responded

C.s, Our customer care is real and we want to do our best to know you are a satisfied buyer. Thank you for sharing your comments and recognizing our team. Happy Holidays, Fonzy Pelayo, Sales Manager

December 21, 2018

Changed the way I feel about buying a car! Really genuine good people! We will be back when we get a new vehicle Honestly enjoyed entire staff We drove 2 hours to get there worth it! More

by Saydie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood, Kelly Haggin
Dec 23, 2018 -

Five Star Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

December 18, 2018

Best car/truck buying experience I can not say enough good things about this dealership. It was a wonderful experience. Lloyd Facen was our salesman. He took excellent care of us. He More

by Mel2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2018 -

Five Star Chevrolet responded

Mel2018, It is great to hear you enjoyed your car buying experience with Lloyd. We are here to serve long after the sale, so please stay in touch if you have maintenance or care questions at 972-389-6700. Enjoy the ride, Fonzy Pelayo, Sales Manager

December 03, 2018

Unethical Business Practice I live two hours away from dealer (4 hour round trip). Made a deal on a used 2013 Suburban (1 owner with low miles) over the phone & completed prelimi More

by Josh
Customer Service
Recommend Dealer
No
Employees Worked With
David Greenleaf
Dec 06, 2018 -

Five Star Chevrolet responded

Josh, Our sincere apologies for any miscommunication during the presale conversation. We would like to discuss the interaction with you and David. If you would please reach out to Customer Relations Manager, Michael Leatherwood, at mleatherwood@sampack.com or 972-389-6700 it would be appreciated. Thank you

December 02, 2018

A thought that was made a reality! Thanks to Lloyd Facen for helping with a smooth transition to make this happen for me. I continue to live my best LIFE!! You guys are the real MVP! g More

by LadyD_GOT_HERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

Five Star Chevrolet responded

We are as excited as you and Lloyd was more than happy to share his expertise with you. Enjoy your new Chevy and thank you for being our customer. Happy Holidays, Fonzy Pelayo, Sales Manager

November 29, 2018

Great Experience I have been to this dealership a few times. All my experiences have been fantastic. From the purchase of my new Volt, to the use of my points to buy a More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Leatherwood, Johnny Mendoza
Nov 29, 2018 -

Five Star Chevrolet responded

Thank you very much for your loyalty to our dealership. Having you as a satisfied customer will always be our goal. Happy Holidays to you and your family, Fonzy Pelayo, Sales Manager

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