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Five Star Chevrolet

Carrollton, TX

4.9
1,473 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,473 reviews

December 21, 2018

We Had a great experience buying our gmc 3500hd. Lloyd and David and James were very professional and knowledgeable They had me in an out at a great interest rate and I couldn't be any happier . I More

by C.s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greenleaf, Jason Volk
Dec 21, 2018 -

Five Star Chevrolet responded

C.s, Our customer care is real and we want to do our best to know you are a satisfied buyer. Thank you for sharing your comments and recognizing our team. Happy Holidays, Fonzy Pelayo, Sales Manager

December 18, 2018

Best car/truck buying experience I can not say enough good things about this dealership. It was a wonderful experience. Lloyd Facen was our salesman. He took excellent care of us. He More

by Mel2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2018 -

Five Star Chevrolet responded

Mel2018, It is great to hear you enjoyed your car buying experience with Lloyd. We are here to serve long after the sale, so please stay in touch if you have maintenance or care questions at 972-389-6700. Enjoy the ride, Fonzy Pelayo, Sales Manager

December 03, 2018

Unethical Business Practice I live two hours away from dealer (4 hour round trip). Made a deal on a used 2013 Suburban (1 owner with low miles) over the phone & completed prelimi More

by Josh
Customer Service
Recommend Dealer
No
Employees Worked With
David Greenleaf
Dec 06, 2018 -

Five Star Chevrolet responded

Josh, Our sincere apologies for any miscommunication during the presale conversation. We would like to discuss the interaction with you and David. If you would please reach out to Customer Relations Manager, Michael Leatherwood, at mleatherwood@sampack.com or 972-389-6700 it would be appreciated. Thank you

December 02, 2018

A thought that was made a reality! Thanks to Lloyd Facen for helping with a smooth transition to make this happen for me. I continue to live my best LIFE!! You guys are the real MVP! g More

by LadyD_GOT_HERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

Five Star Chevrolet responded

We are as excited as you and Lloyd was more than happy to share his expertise with you. Enjoy your new Chevy and thank you for being our customer. Happy Holidays, Fonzy Pelayo, Sales Manager

November 29, 2018

Great Experience I have been to this dealership a few times. All my experiences have been fantastic. From the purchase of my new Volt, to the use of my points to buy a More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Leatherwood, Johnny Mendoza
Nov 29, 2018 -

Five Star Chevrolet responded

Thank you very much for your loyalty to our dealership. Having you as a satisfied customer will always be our goal. Happy Holidays to you and your family, Fonzy Pelayo, Sales Manager

November 28, 2018

Review for Michael Doughty and Michael Leatherwood. I want to thank Michael Doughty for his excellent service, and showing me important functions. Michael leatherwood for explaining all the functions of More

by Jtraverse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Leatherwood, Dago Cortez
Nov 28, 2018 -

Five Star Chevrolet responded

Jtraverse, As you get comfortable in your new Chevrolet, please feel free to check back with us to review any features that would help your drive more enjoyable. Thank you for recognizing our team and congratulations on your new vehicle purchase. Happy Holidays, Fonzy Pelayo, Sales Manager

November 24, 2018

New Camaro Lloyd was very helpful and kept me informed every step of the way. Very good salesman. Brett was great and so was Ron and Michael More

by Neenee51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron in finance was great , Michael Leatherwood, Bret Morris
Nov 25, 2018 -

Five Star Chevrolet responded

Neenee51, Thank you so much for recognizing our team! As you get comfortable in your new Camaro, please stay in touch when technology or care questions arise at 972-389-6700. Safe travels, Fonzy Pelayo, Sales Manager

November 21, 2018

Excellent experience Lloyd was friendly and open. He answered all questions and made the whole process simple and enjoyable. It felt like Lloyd's main priority was making More

by newcarowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood, Bret Morris, Jason Volk
Nov 21, 2018 -

Five Star Chevrolet responded

newcarowner,. Thank you for acknowledging our dealership with a 5-star rating. Lloyd and all of us at Five Star Chevrolet wish you safe travels this holiday season. Take Care, Fonzy Pelayo, Sales Manager

November 18, 2018

Provide customer sattifaction It was a great experience. I got my car at a very good price and they ensured everything will fall in place for me.. special thanks to Lloyd, Michael More

by Prachi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood, Lupe Ysla
Nov 19, 2018 -

Five Star Chevrolet responded

Prachi, As you get comfortable in your car, we welcome any maintenance questions at 972-389-6700. We want to make sure you enjoy your drive. Thank you for your business, Fonzy Pelayo, Sales Manager

November 14, 2018

Stress free car buying experience Lloyd was so helpful with everything. I saw what i wanted online filled out their online form and received a call in the morning. I came in with what More

by vcapadilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lupe Ysla
Nov 14, 2018 -

Five Star Chevrolet responded

vcapadilla, We hope you are enjoying your Kia Soul. Lloyd and our team appreciate your comments and thank you for shopping at Five Star Chevrolet. Until we see you again, safe travels, Fonzy Pelayo, Sales Manager

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