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Five Star Chevrolet

Carrollton, TX

4.9
1,483 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,483 reviews

August 16, 2018

Joe is Great. I bought a car and only four days later the engine light came on. I was assured that it had passed their rigorous inspection. When I spoke to the new More

by DogLover1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lloyd Facen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood, Todd Carroll, Dale Shelton, Joe Marchbanks
Aug 21, 2018 -

Five Star Chevrolet responded

DogLover1994, Thank you for taking the time to share your feedback and we assure you every customer, whether new or used, is important to our dealership. It is good to hear you have found our Service Manager, Joe Marchbanks, to be an asset in completing your repairs. We feel we have addressed every issue brought to our attention and hope that you found the dedication to you as our customer satisfaction. Sincerely, Michael Leatherwood, Customer Relations Manager

August 03, 2018

Malibu Redline Dexter Was great sales person. Not pushy and showed me exactly what I wanted. The service Center was fast and kind with me also to fix little issues I More

by Microkidd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Kellough
Aug 03, 2018 -

Five Star Chevrolet responded

Microkid, Thank you for taking the time to share your feedback. Our team is excited to have you as a customer and welcome your questions about your new car any time at 972-389-6700. We appreciate you, Fonzy Pelayo, Sales Manager

August 03, 2018

I went in for a recall and ended up with a new car! Mr. Pak would be proud of the work that Lloyd Dell andMike did to ensure that me as a single mom went home secure I More

by Achacon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood, Dale Shelton
Aug 03, 2018 -

Five Star Chevrolet responded

Achacon, We hope you are enjoying your new Chevrolet. If you have any additional questions about the vehicle's technology or care please be sure to contact us at 972-389-6700. Thank you for your review and business. Take Care, Fonzy Pelayo, Sales Manage

July 28, 2018

Danny Umana and Nereyda Umana Lloyd Facen was awesome! So glad he was the one helping us out. He treated us and made us feel like we were part of his family. He made us feel comfor More

by Umanad83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2018 -

Five Star Chevrolet responded

Umanad83, Congratulations on your new Chevy. Thank you for making us your auto dealer and for recognizing Lloyd. Stay in touch with any future car care questions. Take Care, Fonzy Pelayo, Sales Manager

Aug 06, 2018 -

Five Star Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

July 27, 2018

An excellent experience We got to experience the difference here! After having a bad experience with a previous dealership. We found this dealership and from beginning to end More

by MayraG.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Leatherwood, Billy Washington, Jose Chavez, Jason Volk
Aug 06, 2018 -

Five Star Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Sam Pack's Five Star Chevrolet and we hope to see you again soon!

July 24, 2018

The Perfect service As soon as I walked in I was greeted by everyone and offered great service. Erick was very friendly and very professional. Everything was done easy,sm More

by Rickybobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Leatherwood, Eric Garcia, Bret Morris, Lydell Carr, Lupe Ysla
Jul 24, 2018 -

Five Star Chevrolet responded

Rickybobby, We would love to have you back any time you have automotive needs. Thanks for taking the time to share your shopping experience with our team. Enjoy, Fonzy Pelayo, Sales Manager

Aug 02, 2018 -

Five Star Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

July 23, 2018

Very satisfied!!! They worked very hard to make sure I left in something especially with my credit not being so good. Even though I didn't get the car I wanted I'm very More

by Precious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
Jul 23, 2018 -

Five Star Chevrolet responded

Precious, it would be great to help you get into another vehicle when the time is right. Stay in touch as you enjoy your car and we look forward to helping with any maintenance questions or concerns. Thank you, Fonzy Pelayo, Sales Manager

July 22, 2018

Outstanding Sevice I knew Billy from college and when my son wanted to get a car I said let's go see Billy. Thanks for making his first car buying experience good one. More

by Dduncan
Recommend Dealer
Yes
Employees Worked With
Billy Washington
Jul 23, 2018 -

Five Star Chevrolet responded

Dduncan, We especially love first time car buyers and it was great to connect your son with Billy. Thank you for sharing your visit and we look forward to seeing both of you again. Enjoy, Fonzy Pelayo, Sales Manager

Aug 02, 2018 -

Five Star Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

July 19, 2018

BEST CAR BUYING EXPERIENCE when i walked in this dealership i thought it would be like other dealerships, Putting pressure on buying a specific vehicle, but the sales guy that t More

by Cristianh1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Carroll, Jose Chavez
Jul 19, 2018 -

Five Star Chevrolet responded

Aubrey2018, Working in the best interest of our customers is what we try to accomplish. We were as happy as you that our finance team was able to find a lender for the car you wanted most. Thank you for sharing and we look forward to answering any future car care questions that arise. Enjoy, Fonzy Pelayo, Sales Manager

Jul 26, 2018 -

Five Star Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

July 13, 2018

Great sells person!!! Mr.Eric is a great sales person walked us through every step explained every detail with us. Would recommend my friends and family to him. More

by Reyes214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Garcia, Bret Morris
Jul 13, 2018 -

Five Star Chevrolet responded

Reyes214, Congratulations on the purchase of your new Chevrolet. Your feedback and business are appreciated and we look forward to working with you again. Stay in touch, Fonzy Pelayo, Sales Manager

Jul 17, 2018 -

Five Star Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out to us if there's anything more we can do!

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